Petz Park Reviews 10,101

TrustScore 5 out of 5

4.8

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers frequently praise the products for their effectiveness in improving their pets' health, with many noting significant positive changes in conditions like arthritis, anxiety, and skin issues. The quality of the products is consistently highlighted, and people appreciate the clear information provided. The ordering process is often described as easy and straightforward, and the delivery service is commended for its speed and efficiency. However, some customers were not happy with the product, mentioning that it did not work for their pets or, in a few cases, even worsened existing conditions. A small number of people also found the smell of some products off-putting for their pets, making it difficult to administer.

What people talk about most

Product

Consumers generally express satisfaction with the products. Many reviewers highlight the effectiveness of... See more

Order

Users describe positive interactions with order. Customers consistently praise the ease and simplicity of the... See more

Quality

Clients share positive opinions on quality, with many reviewers praising the effectiveness of products like... See more

Delivery service

Reviewers mention positive feedback about delivery service. Customers frequently praise the quick and fast... See more

User experience

Customers had positive experiences with the user experience. Many reviewers found the website easy to... See more

Based on these reviews

Rated 5 out of 5 stars

When our dog Barney started showing difficulty getting up a couple of years ago we tried Hip and Joint powder, it made a huge difference and now at 11 years old he is still acting like a pup. We spr... See more

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Rated 5 out of 5 stars

Petz Park was recommended to me by my vet for supplements to help my aging dog with arthritis, I was impressed, the product was very helpful in relieving my dogs pain and stress. She was bunny hopping... See more

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Rated 5 out of 5 stars

Excellent product. My little Tibetan Spaniel loves it. She suffers from Anal glands problems and I feel this helps her . Also her coat is looking fabulous. I am on a regular subscription so I will nev... See more

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Rated 5 out of 5 stars

Our little Molly (Maltese Shitzu X) is almost 16 years old and was showing signs of arthritis in her left shoulder, which was making her lick her left paw. Since using your probiotics, she still licks... See more

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Rated 1 out of 5 stars

PAID 23 POUNDS FOR PROBIOTIC AND THE PACKAGE I RECIVED WAS HARDLY ANY LARGER THAN A CIGARETTE BOX AND WEIGHED ONLY 76G. IT FITTED THROUGH MY LETTER BOX !!! I THOUGHT IT WAS A FREE SAMPLE !!@! COMPLE... See more

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Rated 5 out of 5 stars

My dog is calmer since I've used their calming supplement. Also, their service is amazing. They reply to my emails within 24 hours, wonderful service. Shay from Petz Park also really helped sort my or... See more

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Rated 5 out of 5 stars

My 16 years old dogs teeth have remained in great condition after 18 months of using plaque control . It is affordable and I love that it can be combined with other supplements. It’s gentle on... See more

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Rated 5 out of 5 stars

I purchased the Stress and Anxiety Supplement for one of my cats. He is an unsocial adult who is 100% deaf which adds to the difficulties of getting him to respond positively to humans. Adding the sup... See more

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Rated 5 out of 5 stars

I having been using a wide range for the last few years for my cavoodle who will be 15 this year. Her health is really surprising considering she has cushings and is recovering from a town cruiciate t... See more

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Rated 5 out of 5 stars

The products were delivered very quickly and our cats love the treat ball. We are trialling the Stress formula and as yet cannot really comment on it except to say they both have eaten it mixed wit... See more

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Rated 5 out of 5 stars

I have been obtaining the most awesome products for my fur kids for a long period now. I just have fur kids that needs simple powder supplements that assist them with skin and joints I believe there... See more

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Rated 5 out of 5 stars

The products and their descriptions are clear and easy to understand. No sooner put in order and it was under way. Prompting of delivery and arrived in couple days. Will be starting tomorrow only quar... See more

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Rated 5 out of 5 stars

Excellent service when ordering this product is what made me go ahead and purchase. Answers were quick and helpful. Conversation seemed very personal with my cat’s name being used and photos requeste... See more

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Rated 5 out of 5 stars

I'm so happy to have found these supplements for my 11 year old Staffy. I have just reordered the Probiotic and Hip & Joint Supplement. I'm sure the Probiotic has helped with his random belly issues... See more

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Rated 5 out of 5 stars

I love these products. Has cleared up my dog's feet from licking and having sores. No longer need steroid creams. Also havent had ear infections since starting these products where she used to get inf... See more

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Rated 5 out of 5 stars

This was amazing for my dog, I used their products for over 2 years now and my dog is so much better. He isn't scratching anymore and the redness has completely disappeared. I've been trying to look f... See more

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Rated 5 out of 5 stars

My 10 year old cat was suffering separation anxiety whenever my husband (her main person) left the house. We were going to visit the vet to talk medication, but I found this product. It has been a gam... See more

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Rated 5 out of 5 stars

Love this company and their products! I’m not affiliated with the company in any way and have no incentive to leave this review. Customer service is always wonderful, quickest replies I ever get! They... See more

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Rated 5 out of 5 stars

My youngest bullgal was suffering from allergies. So much so. Her paws were at their worst from the constant licking, her eyes were red and puffy and her ears were irritated After 2 vet vis... See more

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Rated 5 out of 5 stars

The Hip + Joint is really helping my dog move a lot better. Ever since we started him on this joint supplement - he's like a puppy again. He's running all over our barn and playing with his young sist... See more

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Rated 5 out of 5 stars

Good communication throughout the ordering and delivery stages. Delivery was pretty quick. Haven’t used the product yet and that will obviously be the acid test to see if it works for my dog.

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Rated 5 out of 5 stars

Ordering was easy. I am not very computer literate, and I had no problem at all. The products were dispatched within 24 hours - really good service. I have no hesitation using this company again.

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Rated 5 out of 5 stars

This isn't my first time purchasing from Petz Park, I find the ordering simple & there's the option to subscribe & get monthly orders.. Petz Park have a good variety of products & communication is g... See more

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Rated 2 out of 5 stars

30 days from starting my cat on Petz the sickness increased 3 fold to the point where we had to take her off it. Maybe it works for other cats but it didn’t for mine.

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Rated 5 out of 5 stars

Been with you awhile now,but happy to report (again), that your products are really good and have helped my fur babies no end. To the point where I took your advertising pamphlets to my local vet, in... See more

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Rated 5 out of 5 stars

Great prompt delivery, sent out the same day... Will update my review in four weeks with results but very easy to mix into my little man's food, very hopeful about this product.

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Rated 5 out of 5 stars

I have used this product for a couple of yrs, I just changed my email address, as I am retiring in a few months and will no longer ne able to use my other email. The product is great, Louie is like h... See more

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Rated 5 out of 5 stars

The Petz Park website is easy to navigate with a simple ordering process. The follow up emails for products that require special instructions for use are very helpful!

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Rated 5 out of 5 stars

The Petz park website is easy to navigate and the ordering process is simple. The follow-up for products that need special instructions are really helpful too.

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Rated 5 out of 5 stars

Lots of information provided so you know and understand exactly what you are purchasing. Easy to find products and a supportive team if you have any questions.

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Rated 1 out of 5 stars

Sad to say both of my pups have gotten worse it will be 4 weeks tomorrow since commencement of the skin and coat omega 3 with the probiotic recommended by the company. Previously they were both itc... See more

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Rated 5 out of 5 stars

Great product, healthy ingredients, no nasties and quality packaging. Good turnaround and back up to know petz park is there for our issues and questions. Thanks heaps 🙏🐾💖

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Rated 5 out of 5 stars

As you mentioned , it is not about your Product , But your Service. So far, it was easy and very Responsive . I am looking forward to the Product , as the Dogs have a case of annoying body irritation... See more

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Rated 5 out of 5 stars

My dog had some allergies and we spent heaps of money for his medication. I decided to try the Petz Park probiotic and looks like it really helped my dog. He stopped scratching and licking his body an... See more

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Rated 5 out of 5 stars

Great company with great products that offer the best maintenance options for your pets that can save you a LOT of money at the vets!

Company replied

Rated 5 out of 5 stars

My gorgeous 8 year old Golden Lab is already showing more movement and running, after only a few days of adding hip & joint to her meals. Its truly amazing this morning she ran for the ball and had h... See more

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Rated 5 out of 5 stars

The postage was quick and happy that it has it own spoon for sizing the powered out for each feed I dog seem to be able to taste it and I am having trouble getting him to eat it unless I put it in a s... See more

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Rated 5 out of 5 stars

Well this is my first experience with this company, so far things have been good. I saw the product on Facebook went to the site and read up on it, thought I have a cat that this may assist. Ordering... See more

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Rated 1 out of 5 stars

I purchased the Skin + Coat supplement & it made my dog’s skin significantly worse! She’s a Chinese Crested & her skin looked a bit dry coming out of winter which is why I purchased the supplement. Af... See more

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Rated 5 out of 5 stars

MyBoxer is 7 now and l know with previous boxers that it's wise to give muscle and hip support, this product is good value.

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Rated 5 out of 5 stars

Great website, easy to navigate and order. My order was dispatched quickly. Just waiting patiently to try this product. Hope it's as great as your service so far!

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Rated 5 out of 5 stars

Petz Park items are very easy to order. I used the online assistant which was very helpful. The products work quite well for our cats and I have reordered 3 times now. Thanks for an affordable optio... See more

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Rated 5 out of 5 stars

Based on ease of ordering online and promptness of completing order, very happy. At this stage waiting on Aust Post to deliver

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Rated 5 out of 5 stars

As always prompt delivery! Have passed the info cards onto our lovely local vets to hopefully spread the word about your products. I know they make a difference 💯❤️

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Rated 1 out of 5 stars

The product after several months doesn't seem to be working for my boxer. He still continuly licks his paws and still eats grass all the time, therefore I would like to cancel my order.

Company replied

Rated 5 out of 5 stars

My doggie loves his sticks! They clean his teeth and his breath is so nice! He loves his treats he gets when he’s a good boy! Excellent dog products! We share our treats every Wednesday at break... See more

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Rated 5 out of 5 stars

Communication was great from the moment I received my order and the products were delivered within 48hrs. Excited to see my dog's health improve.

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Rated 5 out of 5 stars

The girls like the taste of the products we have purchased. Still in the first 60 days so the full potential has not yet been seen, but we definitely see small changes 🙏🏿

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Rated 5 out of 5 stars

Ordering was easy and delivery was fast. Thank you. Great product Hip + Joint which gives my dog relief from arthritis.

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Rated 5 out of 5 stars

Easy to order online. The only thing I had trouble with was I wanted to order a larger quantity, but it didn't allow me to. I tried twice, in the end I just ordered 90 scoops instead of 180 scoops.

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Rated 4 out of 5 stars

I've been giving our rag doll a half scoop of this powder in her wet food each night, for about four months now. She doesn't seem to notice I've chopped it into the meat, so it clearly doesn't have a... See more

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Rated 2 out of 5 stars

I purchased the cat stress and anxiety powder due to my elderly cat meowing and being very unsettled at night. It took a few weeks for me to introduce this in small doses into her diet as it had a ver... See more

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Rated 1 out of 5 stars

I was a bit dubious trying this company as they are based in Australia but the money back guarantee gave me the confidence to give it a go. Unfortunately neither the product or the guarantee came g... See more

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Rated 5 out of 5 stars

My dog’s skin got better, still leaking on his feet between paws but the frequency has decreased.

Company replied


Company details

  1. Pet Supply Store
  2. Dog Day Care Center
  3. Dog Park
  4. Pet Store
  5. Veterinarian

Written by the company

We're Petz Park and we're here to keep your pet by your side for as long as possible. We're proud of the community we've built through improving dog and cat health around Australia and want you to join us too! Shop with us online and start your journey with Petz Park.


Contact info

4.8

Excellent

TrustScore 5 out of 5

10K reviews

5-star
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2-star
1-star

Replied to 100% of negative reviews

Typically replies within 2 weeks

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Rated 5 out of 5 stars

They treated Sadie with professional care

Everything was handled beautifully with Sadie. Thanks guys for the hospitality. 🫶

October 20, 2025
Unprompted review
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Reply from Petz Park

Thank you for sharing your experience with us! We're happy to hear that we are off to a good start. Please continue to send us updates ❤️

Rated 5 out of 5 stars

G&K2025

Our experience that is my dog Kate and i , has been positive .
Kate from a young pup has had acute reactions to too much fat in her food . The Hills Science product , the leanest minced beef , no matter what we tried it always resulted in an uncomfortable diarrhea condition . A transition to a diet with as little fat content had to be achieved and after an attack that possessed all the symptoms of Pancreatitis and a rush to an emergency vet for treatment , then an additional
scan to assess any internal damage thankfully there was none , it was concluded that it was unlikely a Pancreatic
attack . From that experience on more research was undertaken and the meat most likely to be suitable was lean kangaroo mince . Thankfully Kate has transitioned well to the change , a human grade product is what we use in the making of meatballs which make up the basis for her diet .
The meatballs have six ingredients , kanga mince ofcourse , grated raw carrot , grated baby cucumber , three quater cup of steamed Basmati rice . On Mondays & Fridays Kate gets a hardboiled egg added to the mix on her Lickimat , also a PetzPark product . T W T S Sunday Kate has a small tin of Brunswick Wild Caught Sardines in springwater , the best source of Omega 3's on the planet .
The PetzPark Multivitamin &The Pre/Probiotic , provide her with anything she is likely to miss out on just in case though not
likely . The grated carrot & cucumbers provide a very pure form of springwater amongst other vital nutrients . Kate recieves all of her Amino Acids , all of her B groupe nutrients including 12 , Fibre Niacin Riboflavin Potassium Calcium Iron Vitamin D , Sodium but most importantly because she runs all day long , the lowest fat content Protein possible provided by the kanga mince ì believe to be less than 2% . The PetzPark suppliments are a suppliment to all of everything else that Kate recieves . For a year almost to the day not a moment of Diarrhea or any other unsettled state of being . I credit the PetzPark Pre/Probiotic for that . Katie is the fittest most on the go Kelpie i have ever seen and she now thrives i believe because of her revised diet , her meatballs are partially airfried , the boiled egg and Sardines are added cold as heat detroys the goodness they contain . The PetzPark suppliments i believe are what tie it all together for Kate .

October 10, 2025
Unprompted review
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Reply from Petz Park

Go Katie! Thank you for sharing your experience with us! We're happy to hear that we are part of your girl’s daily routine. Please continue to send us updates ❤️

Rated 5 out of 5 stars

Our pets love the supplements

Our pets love the supplements, I wish they lasted a little longer because its quite expensive for me having 2 dogs and 2 cats, but the product seems to work and the pets love eating their food with the supplements so we highly recommend.

September 1, 2025
Unprompted review
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Reply from Petz Park

Thank you for sharing your experience with us! We're happy to hear that we are off to a good start. Please continue to send us updates ❤️

Rated 5 out of 5 stars

Very quick delivery .quick response

Very quick delivery .quick response

July 15, 2025
Unprompted review
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Reply from Petz Park

Thank you for sharing your experience with us! We're happy to hear that we are off to a good start. Please continue to send us updates ❤️

Rated 5 out of 5 stars

Great experience

Orders are being dispatched super fast and customer service is top notch

July 22, 2025
Unprompted review
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Reply from Petz Park

Thank you for sharing your feedback with us! We're happy to hear that you're experience with Petz Park is off to a good start.

Please continue to send us updates ❤️

Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! & always quick to respond.

July 18, 2025
Unprompted review
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Reply from Petz Park

Thank you for sharing your experience with us! We're happy to hear that we are off to a good start. Please continue to send us updates ❤️

Rated 3 out of 5 stars

Our cats would not eat it or any food we put it on.

Fast delivery, however, none of our cats would eat it. To be fair one of them is the fussiest eater you will ever feed. I passed it onto my son to try on his cat. Not sure how that went.

May 1, 2025
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Reply from Petz Park

Thank you for sharing your honest feedback. We are sorry to hear that your cats were not a fan of our supplement. We appreciate you for giving it a try. Please keep us updated in regards to the wellbeing of your cats, we'd love to keep in the loop. ❤️

Rated 1 out of 5 stars

Not a good experience with this product.

I was a bit dubious trying this company as they are based in Australia but the money back guarantee gave me the confidence to give it a go.
Unfortunately neither the product or the guarantee came good. I made a claim and after trying all of their suggestions over several weeks it was still the same outcome.
On claiming under the guarantee I was told I'd claimed too late so why all the further suggestions?
It's my opinion they had no intention of honouring my claim. Buyer beware

July 12, 2025
Unprompted review
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Reply from Petz Park

Thank you for your honest feedback, James. Please accept our sincerest apologies. We've reviewed the conversation that we've had with you via email and we are acknowledging that we could have handled your concern in a better way. Please allow one of our customer service representatives to reach out to you to make this right. Thank you for allowing us to help ❤️

Rated 1 out of 5 stars

My cats hated it

My cats hated it , and the smell is horrific I do not blame them .

June 12, 2025
Unprompted review
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Reply from Petz Park

Thank you for sharing your honest feedback. We are sorry to hear that your cats were not a fan of our supplement. We appreciate you for giving it a try. Please keep us updated in regards to the wellbeing of your cats, we'd love to keep in the loop. ❤️

Rated 5 out of 5 stars

Hairball help!

Really helped my cat with its hairball problem

April 14, 2025
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Reply from Petz Park

Thank you for sharing your experience with us! We're happy to hear that your cat is benefitting from our supplements. It's great to know you're already noticing a great deal of improvements. Please continue to send us updates ❤️

Rated 5 out of 5 stars

My dog’s skin got better

My dog’s skin got better, still leaking on his feet between paws but the frequency has decreased.

April 27, 2025
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Reply from Petz Park

Thank you for sharing your experience with us, Yoshiko! We're happy to hear that your boy is benefitting from our supplements. It's great to know you're already noticing small improvements, and we're hopeful you'll continue to see even more progress as time goes on.

Please continue to send us updated ❤️

Rated 3 out of 5 stars

Doesn’t seem to work

I bought the hip/joint powder. The prebiotic powder and the skin/coat powder.
I have been giving to my dogs for weeks now.
I thought the prebiotic powder would have helped my dogs from chewing/licking their paws so much. It hasn’t seemed to make a difference.
Can’t see a difference in any of them to be honest.

February 26, 2025
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Reply from Petz Park

Thank you for sharing your honest feedback, Lyndall. We apologise that we didn't see the desired results with the powders. This is certainly not what we hoped to hear from you. We take feedback very seriously, please allow one of our customer care representatives to reach out to you via email. We'd love to learn more about your dog's condition, his/her weight and the amount of the powder we're feeding daily. Thank you for allowing us to help. ❤️

Rated 1 out of 5 stars

The product after several months…

The product after several months doesn't seem to be working for my boxer. He still continuly licks his paws and still eats grass all the time, therefore I would like to cancel my order.

March 20, 2025
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Reply from Petz Park

Thank you for sharing your honest feedback, Andrea. We apologise that we didn't desired results with the powder. This is certainly not what we hoped to hear from you. We take feedback very seriously, We can see that one of our customer care representatives has reached out to you via email. We'd love to learn more about your dog's condition, his/her weight and the amount of the powder we're feeding daily. Thank you for allowing us to help. ❤️

Rated 5 out of 5 stars

Always punctual & well packaged

Always punctual & well packaged. Such pleasant staff, always willing to help.

April 28, 2025
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Reply from Petz Park

Thank you so much for your kind words and continued support, Gayle! We’re so glad to hear that your experience with us has been smooth and pleasant each time. It truly means the world to us to have loyal customers like you.

We'd love to hear how your pet is going with the product too, so feel free to share an update when you can! ❤️

Rated 5 out of 5 stars

Our bulldogs apprjce

The girls like the taste of the products we have purchased. Still in the first 60 days so the full potential has not yet been seen, but we definitely see small changes 🙏🏿

March 20, 2025
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Reply from Petz Park

Thank you for sharing your experience with us, Aly! We're so happy to hear that your girls are enjoying the powder. It's great to know you're already noticing small changes, and we're hopeful you'll continue to see even more progress as time goes on.

Please keep us updated, we'd love to follow along on your journey! ❤️

Rated 5 out of 5 stars

Great product.

Great product. Arrived on time.

March 20, 2025
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Reply from Petz Park

Welcome to the Petz Park Family! We are excited to have you on board with us, Bree!

We're glad to hear that your order arrived on time and that you're happy with the product. Please promise to keep us updated on how we go over the next couple of weeks. ❤️

Rated 5 out of 5 stars

My cats love it

My cats love it! Well obliviously... their coats are so shiny and soft. Hoping it curbs the vomiting with the recommended x2 scoops for 1 of my cats!

March 19, 2025
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Reply from Petz Park

Thank you for allowing us to help, Emma! We're so happy to hear that your cats are enjoying the supplement. Please keep us updated on how your cat is doing, we'd love to hear how things progress! ❤️

Rated 5 out of 5 stars

The postage was quick and happy that it…

The postage was quick and happy that it has it own spoon for sizing the powered out for each feed I dog seem to be able to taste it and I am having trouble getting him to eat it unless I put it in a small amount of milk

March 18, 2025
Petz Park logo

Reply from Petz Park

Thanks so much for your feedback and welcome to the Petz Park Family, Khristy! We're thrilled to have you onboard. We're so glad you appreciated the quick delivery and the convenience of the included scoop. 😊

So sorry to hear your doggo isn't a fan of the powder just yet! Sometimes it takes them a little while to get used to new things. Here are a few tricks that have worked well for other dog parents:

1. Try introducing it slowly, starting with a tiny bit mixed into their food and gradually increasing the amount over several days.
2. Try adding the powder to the bowl before the food.
3. Mixing it with a little plain yogurt, mashed banana, or even some fish like sardines can sometimes make it more appealing.

Please send us frequent updates on his progress – we'd love to hear how he's doing! Let us know if you have any other questions. ❤️

Rated 5 out of 5 stars

I have a mini bully which had problems…

I have a mini bully which had problems with his paws and a little limp.
His paws look much better and he doesn’t limp any more .

May 8, 2025
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Reply from Petz Park

Success! That's absolutely wonderful to hear, Heather! We're so thrilled that our powder has made such a positive difference for your mini bully and his health. This is what we're hoping to hear from you!

Please do keep in touch with us – we'd absolutely love to follow along on his journey with more frequent updates! If you haven't already, we'd be delighted if you headed over to our Facebook page to share some photos of your mini bully. We love seeing them! Thank you for being such a lovely part of the Petz Park Family! ❤️

Rated 5 out of 5 stars

Easy to order online

Easy to order online. The only thing I had trouble with was I wanted to order a larger quantity, but it didn't allow me to. I tried twice, in the end I just ordered 90 scoops instead of 180 scoops.

April 30, 2025
Petz Park logo

Reply from Petz Park

Welcome to the Petz Park Family, Lynda! We're so glad you found our online ordering process easy.

We appreciate you bringing the little hiccup you encountered to our attention and apologize for the inconvenience it caused. We'll certainly look into why you experienced this issue.

We're delighted to have you with us and can't wait to hear from you again in the coming weeks! If you have any other questions or feedback, we're here to help. ❤️

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