PGA TOUR Superstore Reviews 96

IF YOUR CORE COMPETENCY IS SELLING GOLF CLUBS HOW COME YOU ARE SO BAD AT IT?

I was fitted for clubs and ordered something specific to me. I was told the lead time would be 2-3 weeks. I called 3X and was NOT able to get an update. I emailed the email address for special orders, NO RESPONSE.

Today (5 weeks after order) I spoke with the store manager and learned that my order was unable to be filled. No one ever alerted me. They said the manufacturer sent me an email (THEY DID NOT).

Many of the complaints here related to this issue. What is their internal process? Shouldn't the salesperson who made the sale be responsible for tracking and follow-up?

Why was the manufacturer unable to fill the order on clubs I see advertised on their website and other places?

If I didn't call were they just going to keep my money?

Same story as most people here: I ordered some clubs that had a lead time of a couple days, I waited a couple weeks with no communication then called them to check on status--no big deal, the manufacturer is sending them tomorrow. Wait another week with no communication, I call again. Manufacturer is sending them in 2 weeks--ok, cancel the order as my pre-order is now sitting on the shelf at just about every local store. Sorry, we eed to cancel with manufacturer and will get back in 1-3 days with confirmation. No confirmation after 4 days. Meanwhile, they are holding my money for the last 1.5+ months and I can't get it back nor confirm that it won't show up at my door in 2 weeks. They are either liars or completely incompetent. Stay Away!

I had a club fitting with Austin Lane at the store in Novi Michigan. He was very professional with a great attitude. I really appreciated how detailed and patient he was. Thanks for the great experience for my first club fitting.

Ordered a 7 wood in November with a shipping window of a few days. Never received any communication. Finally after receiving nothing after a few weeks, I reached out only to be told the club wouldn’t ship out until March. That was strike 1. If that had been communicated I would have ordered or found the club elsewhere. Well March is here and yet again no club and no communication. This time I call to check on the order and am told it was canceled by the manufacturer a week prior - so I sat and waited 4 months for nothing. There was zero communication from PGA Superstore that my order had been canceled so if I didn’t call, I never would have known. They blamed it on the the manufacturer and said they should have told me - how would that have happened? They didn’t know who I was? I put the order in through PGA. Highly unprofessional, horrendous communication. We will not be shopping here again.

I don’t think they hire golfers….also customer service needs work. Impolite and make you wait forever until they reach out asking if they can help you with anything.

The driver fitting process was excellent at the Palm Beach Gardens store. Unfortunately that’s where the positive experience stopped due to Titleist now taking over a month to ship my special order driver. PGATSS has been responsive on the communication, but they claim they cannot call Titleist to check the status of my order….only e-mail. The wait continues and my frustration with the whole process increases by the day. Beware of special orders and misleading initial delivery estimates!

Hello PGA Superstore,

I felt I should write a good review on the account my sons Kenny, Tim and I went to find the right driver for Kenny.
We’re avid golfers who know the game but not as sharp getting the right club to match the player. Kenny whose swing speed is 115 mph, wants more. Roll not as much distance, less ball spin and need a club to fit him.
Dan, Gary & Jeff Eaton were more than knowledgeable. We ended up after many shaft changes! Kenny ended up Qi 4D with Tensei xstiff 75 gram.
Bottom line very accommodating and thanks for having great employees!
Ken

Ordered clubs on 1/20/2026. Very poor communication on delivery date. Had to contact them twice. Now the ship date from the manufacturer is March 13th. It did not stop them from charging my card. They got their money and I haven’t received my clubs.Customer service poor along with deceptive advertising.
Kevin Wallace

I recently completed a full bag fitting with Dominic in the Studio area. He did a great job helping me assess the best irons, shafts and weighting for my swing style. He had me hit well over 150 balls testing different brands, lofts and composites until arriving at the best combination to support my game. The amount of data used was amazing! While the fitting was scheduled for 3 hrs, he brought me back a second time (at no charge) to finalize selecting the wedges and putter.

Having purchased clubs "off the rack" in the past, knowing that these clubs were fitted just for me is great. Sure, it was an investment of time and $, but having the right equipment will make the game more enjoyable. Thanks Dominick!

Bought some pre-owned irons, day later tried to return them but was told could not get a refund. No where was it indicated that could not get refund. Is this legal?

I am simply amazed at some of these negative reviews. I know golfers can be demanding but really??? My store on Sugarloaf in Georgia are outstanding in customer service and fairness. I wish more stores I frequent were as kind and helpful as PGA Superstore!

If you are from out of town, do not shop at any of these stores. It is impossible to get exchanges or refunds. I purchased 4 pair of Z Golf Gloves from the Myrtle Beach store which apparently must have been sitting in the store too long. In with the very first use, the coating on the gloves shredded and peeled off. And though i sent photo's and the receipt, they still wouldn't exchange or refund the purchase. I'm guess I'm stuck and now will never shop in one of their stores again.

This store promises the world with expedited shipping but you will never see the package when promised. Emails to customer service are futile. Have made several purchases from them and every time it's the same story. DO NOT pay for expedited shipping from these folks. If you're not in a hurry you should be ok.

I went to White Plains NY store with my granddaughter looking for left-handed clubs. Tony Ruvolo, a studio fitting specialist, was there to handle our request. He was very knowledgeable and accommodating. He showed us the choices and helped with the fitting. He exceeding our expectations in many ways.

Terrible customer service in store and online. This is why brick and mortar stores dont last. Promoted a free clinic by PGA Tour Superstore...signed up after relentless emails.

The day of scheduled clinic, after driving an hour to the store, no one at store knew anything about it. I was told sorry but not having it after waiting :45. Called customer service and they gave me $50 in gift cards. I tried to use them within expiration date and they said expired. Called PGA Tour Superstore Customer (No) Service and they said sorry can not reinstate.

Do better...

We had a great experience at the store with their salesman Joe Beck. He was patient and helped us find exactly what my son was looking for in a new set of clubs. Highly recommend asking for him!

Would like to express our great appreciation for Will, Patrick and Brendan at the PGA SS Braintree, MA. Their kindness, knowledge, assistance and patience were above and beyond. Sadly, this is a rare commodity in todays retail experience. All the staff were congenial, happy and helpful. A grand experience. Thank you.

I stayed up until midnight to order 2 dozen golf balls that are only offered every couple of years. There was to be a 2 dozen limit so more folks could have a chance to get their order filled. I placed my order as soon as the website allowed. My credit card showed the purchase and I got a confirmation email immediately. 3 days later, the charge dropped from my credit card and I got an email informing me my order had been canceled. I've dealt with customer service for 8 days and nobody has been able to tell me why my order was canceled. One customer service rep told me he showed plenty of golf balls at a store in Massachusetts. I contacted that store and was told they had them but couldn't sell them or take an order! In the end, I got an email from customer service basically saying "our bad". So now I will be waiting another couple years for these golf balls to be on the market again. These golf balls are on Ebay now for double and triple to original price. I wouldn't doubt it if local store personnel just put the balls on Ebay themselves. I have friends who ordered these same balls from Dicks, Golf Galaxy, Golfballs.com and Titleist( 2 dozen limit) and have received their shipment. I will NEVER step foot in one of these stores or order anything online.

Wish I could give 0 stars! Purchased 10 boxes of golf balls online for what seemed like a good deal. Turns out I open them up and half the boxes have literal mold covering the walls of the individual boxes. Not only were they banged up when we called best they can do is send a full refund and have us ship them back! Not an upgrade for the inconvenience. Treat customers like this and you will go out of business. You can have a Scotty Cameron in your store for free and I’d rather pay 500 dollars new for one somewhere else. Terrible customer service and the 1.8 star reviews obviously show for it.

I ordered a pair of golf shoes 2 weeks prior to a planned golf trip -- with the shoes expecting to get to me with a couple of days to spare. The packaged arrived when expected, but they sent me the absolute wrong order. Which was pretty shocking as in the 20 plus years i've been shopping online, I don't think I ever received someones elses order. This is forgivable and not the reason of my review. However, how they handled this mistake and how long it took me to get the correct order (still waiting on it) is beyond maddening and unacceptable. Customer Service has been incompetent about getting me the correct order and ignores any questions I present about what the issue(s) are. I will never shop from PGA superstore again and hopefully this review will detour you as well.