PGA TOUR Superstore Reviews 96

Absolutely unreliable: ordered goods but tracking url was fake/faulty. Tried to contact: only way is sending email to a mailbox. Mailbox never replied. Final outcome: they took my money but NEVER delivered the goods. Stay away from these guys !!

Worked with Colin yesterday he did a fantastic job helping me pick out the right putter for me also he comped me a hour in the bays to let me see what the bay experience was like I believe there’s nothing like that in the area I would definitely recommend the store to my friends and family great job Colin for going above and beyond to cater to my golfing questions and needs.

I purchased a Cobra AEROJET LS 50TH ANNIVERSARY DRIVER. It did not come with the torque wrench or customization guide like it was supposed to. Reached out to their customer service who was of no help. Cobra wouldn't send me one either since I didn't purchase directly from them.

I ordered a NEW driver online.
I received a used DEMO driver minus the head cover.
This was not something a typical employee would decide on their own. Is this policy?
Customer service was not helpful and made it clear they wanted me to go away.
The one upside was the sent me a return shipping label.

I love the golf clothes here. They have a REALLY good selection. Their honesty and integrity leaves alot to be desired, though. There are things on the 65% rack--many of the same kind--and they acknowledge that yes, they're 65% off. But yet the price on the tag is not 65% off the beginning price. Instead of just fixing this, they tried to tell me the 65% is based on some unknown number that corporate calculates, that is not on the tag. What??? After numerous attempts to fix this, it still inexplicably was not rectified. I tried calling customer service, who referred me back to the store. I tried calling the corporate office, and they're more insulated than the IRS--you get a recording and it is IMPOSSIBLE to find a good number or a real person. Wondering how this company stays in business.

Today I spent about 45 minutes with Gene at the 75 and Plano pkwy store. I have worked with Gene on and off for over the last 5 years and truly admire his knowledge and willingness to work with mid to high handy cap golfers like me. Generally, I shoot in the mid-nineties due to 2 or 3 bad holes. LOL
His entire focus is on improving my golf game and finding what club works the best for me. As in the past Gene went through his basic Q & A to determine what clubs would work the best based on my swing and characteristics.
After evaluating my swing, he recommended 3 different clubs that could produce better ball strikes and reducing my score. It didn't take long for us to discover which club was the best fit, which I ended up buying.
I truly appreciate the PGA store for having pros like Gene and others to help with the tough decisions.

Wow! What a refreshing experience. Corporate/Big Box stores, please take note of the PGA Golf Superstore's business model.
While the PGA Golf Superstore is a corporate company, the minute you want in, you do not get that feeling. It is evident that the store is about established long-lasting relationships with their customers, hence my reason to write such a review. The staff is warm, friendly, inviting, knowledgeable, accommodating, willing to educate and explain products, and makes customers feel like family. Needless to say, the PGA Golf Superstore has certainly exceeded expectations. I am now a loyal customer.

I received a code for free shipping and when I applied it I got a notice it was not accepted. I called customer service and they said to try again and was not willing to take care of the situation when I asked for help. You have lost a customer and I will spread word of this to all my golf buddies at LPGA in Daytona Beach

Should have read reviews before ordering
Live in lreland ordered shoes but the wrong size . Now I can’t get a response from them

Their customer service is worse than terrible- it’s non-existent. I am trying to return a pair of shorts which I ordered online.
Filled out the form on the online returns site. When I hit submit, message came up saying it was not possible to do at this time, please call.
I called the number, several times. No answer. I then wrote the customer service email. It was returned as Failed: permanent error.
I’m astonished.
Plus, the shorts are a terrible quality.
Don’t buy online from them!
Nancy D

Purchased a Putter on April 9th, and used it for the first time on April 12th, on 9 holes. I alternated between my old putter and the new one to see which one worked best. Decided to return the new Putter on April 13th, 5 days after purchasing it. The store would not return my money but would give me a store credit. Here are the ridiculous excuses Management used not to return my money:

Written on the purchase receipt are 2 separate paragraphs:
A. We will gladly return or exchange any purchase, with receipts, that is in new condition, for up to 30 days.
B. If you are not satisfied with your new golf club for any reason, return with receipt within 90 days for 100% credit.

Management informs me the first paragraph (A) has nothing to do with a golf club, that it is for clothes, golf bags, shoes, etc., and that only the second paragraph (B) has to do with golf clubs.
My response is the first paragraph (A) states “any purchase”, and “any” includes a Putter.
Management said “any” does not include the Putter. Is that not a ridiculous statement by Management?

Management then used “new condition”, and since I used the Putter on 9 holes it is now considered used. I understand this, however, the putters in the store are always being used by the customers to see how well they like the putter before buying. The putters are being used in the store, therefore, they are not “new condition”. The wrapping was off the Putter I bought which told me others had used it. I putted with the Putter at the store before buying it. This is not a new putter but a used putter. How can I return a new condition putter when the putter I bought was used? This works both ways. Either provide the customer a new unused putter or mark down the putters being used. Do not pass off a putter as “new condition” when it was actually used, and expect the customer to return a “new condition” putter.

Management then tells me they do not consider people using the putter in the store as being used, but only if it is used to putt at a golf course. Is that not a ridiculous statement? Whether you use the putter in the store to putt or on a green at a golf course it is still putting and being used. Is it not being USED at the store to putt?

Management then tells me they do not accept returns on golf clubs because they get banged up. I understand this reasoning, however, I only used the putter on 9 holes, it still looked new, and I was returning it only 5 days after purchasing. I had to go up to the third Manager before I got any results. I wonder what happened to “We will GLADLY return any purchase”? It was more like you need to hear all of our phony excuses then fight like Hell to get your money back!

They took my order online and it sat in 'processing'. I tried emailing customer service and got NO REPLY. SHAME! Today, by phone, they did immediately begin processing my cancellation. (I went directly to Foot Joy and bought the product.) Advise: Avoid PGA TOUR Superstore Online.

They have now cancelled two orders without any explanation. I suggest any consumer should avoid ordering from here.