PGA TOUR Superstore Reviews 96

Spent $3k on new golf setup (bags, driver, irons, putter) and they gave me a short set missing 3,4,5 irons and the wedge. When I brought it back to see if they shorted me, they said that's the way that they sell Calloway sets starting this year. I said if they are giving an incomplete set, they should have informed me beforehand. They said I should've read the small print mocking me. They said if I want the missing irons, I could pay extra and order them, but I wouldn't have them in time for my tournament. I asked for an exchange so I could get a complete set in time, which they offered, but the other set came up short by $500 or so. They refused to let me use the credit for a future date and said I had to spend the money in the store right then or lose it, but I needed to head back to work before leaving on my trip. They brought the manager over who gave me total attitude like it was my fault and said I'd have to spend the money or lose it. Instead of acknowledging my frustration, he said he didn't have to do anything for me since I "threatened to return" my entire purchase. He finally conceded on giving me a gift card for the difference, but after completely ruining my entire buying experience and making me humiliated in the store where he mocked my frustration in front of other customers. I won't be back back again after I use my credit, and I'm major sponsor for a huge tournament this week at a PGA course. My story will be shared plenty this week.

Bad experience. If you're not an average to above average golfer it's hard to get service. I went into the Alpharetta location yesterday with all intentions of spending $1k on a new driver. Once I got into a bay the young man who was supposed to be helping, set up me with a club and never returned. He then must have not fitted the driver properly because it broke. In my years of playing golf I never broke a club. Then, when he came back to see the club he said he's "not allowed to fit me with another one". Baaaaad service. I will never go to a PGA store again

They are great at selling stuff, but trying getting a refund.

My goods were receipted via DHL three weeks ago, as having being returned to them. Numerous emails have been sent and completely ignored by their ‘customer services’ team. As an international customer it’s not cost effective for me to telephone them. Quite simply, atrocious customer service.

Ordered club. Wrong club delivered. No response receive to a number of emails. Won’t ever use again

So, I've placed an online order 10 days ago. PGA Superstore promises that you'll receive an e-mail when that order is ready for the designated in store pick-up. I just got off of the phone with their toll free customer service #. Nothing could of been further from the truth here. According to the agent, the order was delivered to the store (few days ago). I never got any kind of notification that it was delivered there. Who knows if it's available for pick-up? My credit card's been charged, in the meanwhile, upon placing that order. i.e. 20 pack of Wilson Championship Extra Duty Tennis Balls. Disappointing customer services. Guess I'll have to be the one to do more investigation.

Dropping shipping website. This is just another drop shipping website, I order a pair of shoes with quick shipping. Never got a shipping notice, reached out to customer service to find out what’s going on. That’s when they indicated they don’t actually have the product and are dropping shipping it. Order was than canceled by them the next morning. Avoid this shop at all costs.

If I could give the Raleigh store zero stars, I would. We were advised by the store that we could try the ProdiG clubs at the store on Friday and we also arranged for a fitting the next day if necessary. We traveled 90 miles each way from Greensboro on Friday only to find out they didn't have the ProdiG clubs and that they needed to be special ordered. So, we came back on Saturday for the fitting with Cameron. First, we were told that what was on the schedule was only a fitting for irons, not a full set, which was wrong. Nevertheless, he was able to conduct the fitting for a full set. But the store didn't have exact club to demo. He ordered the flex shaft. When the factory received the order early the next week, we were told the size ordered only came in a stiff shaft, which we approved. We asked the order also include a bag, but were told they couldn't include a bag on the order and that we would need to do that ourselves on the Ping website and to order the small bag to fit the club size, which we did. When the bag arrived, it was too small. When I called Ping to return the bag, they were surprised that the store told us to order the wrong size bag and that the store was unable to include the bag with the club order. I was also told that I would be kept informed as to the progress of the order thru email, which never happened. I called Ping directly for a status, but they needed the PO number the store used, which wasn't given to me. So, I called the store and spoke to a women who didn't know what I was talking about and transferred me to a manager. The manager finally gave me the PO number and I was able to chat with Ping about the status. Just to summarize, this was a painful experience where we were given incorrect information and caused us great inconvenience. We'll never shop at this PGA Superstore in Raleigh again.

Everything arrived and in the right size. However, it did so in 3 different deliveries. The third of which got here with 4 days delay regarding the already very long delivery time they have (2-3 weeks for a standard delivery).
Photos and description in the website could be better. Some of the items bought seemed to have a unified solid colour when bought, but when I got them they had mild fantasies (lines, squares, etc).
Adding the zoom feature that most eCommerce platforms have would be helpful, as well as describing the items in more details.

All I wanted to do was spend money at the Baybrook location. Twice it was an EPIC fail! They not only ignored me but then were unwilling to provide a good solution so we could move forward. Go anywhere else. You do realize the prices are the same everywhere? The manager even told me "we don't offer the items at a better price" than anywhere else.

For over a week now, our company has been trying to purchase shirts for a tradeshow event from the PGA tours superstore website. We've tried everything suggested by the PGATS team with no solution. We've tried different browsers, different devices, clearing caches - literally everything their team has suggested. "There is nothing further we can suggest at this time" is the response that they had for us and they will not accept orders over the phone. When trying to make our purchase in store, their stock did not match what can be ordered online from the same location. We've wasted a lot of time trying to do business with PGA Tour Superstore and we only needed five shirts. Highly do not recommend.

Had an appointment at Noon with Lisa Francisco to get a golf instruction. I arrived 30 minutes early and even though she knew I was waiting, proceeded to go over time with her 11 o’clock instruction (which should have lasted only 45 minutes). After 10 minutes of waiting after my scheduled appointment, I then walked out. People’s time is valuable and they need to understand that. I wouldn’t recommend unless you like waiting until after your scheduled appointment.

Online ordering: Buyer Beware! Ordered a driver, and two fairway woods. Driver came within two weeks. Over three weeks and woods are still missing. I called Customer Service and they wouldn't let me cancel the order, but also couldn't tell me when the woods would actually ship to me. They had zero info on if the woods were in production, waiting to be assembled, or lost in space. Never ever again. Now I have to call credit card company and challenge the purchase.

I purchased their buy 3 and get 1 free of TaylorMade TP5 Balls, Online.
Nowhere on their ad do they say to add 4 boxes to the cart. I only received 3 boxes.
I called support twice, the first person hung up, the second said it was my fault for not adding 4 boxes to the cart even though the ad says Buy 3 and get 1 Free....so no go...this is a scam

The worst customer service of all time. Wrong items shipped, delays in new items. Package was stolen and they said tough luck. Horrible Horrible Customer Service.

I was renewing my membership and received outstanding help from the staff in working out the details. I wanted to say thank you and keep up the great work

I’ve been to the Schaumburg Il store at least 25 times since its opening and customer service gets worse every year. Today I asked for help in the tennis dept. from a guy sitting on his a$$ who just looks at me and says “ I don’t know, the main tennis guy will be here on Monday”. I find what I need anyway and then stand in the checkout line 5 deep while 3 other guys in the service area just stand there and watch. Finally one of them sees the disgust on my face and says “next in line over here”. I go over there and he says “oh this machine is locked, hold on”. He then sends me to another register and that guy gives the “wtf” look, but checks me out finally. No one in that store has any retail customer service skills - the manager is to blame. I wish Golf Galaxy was closer to my home!!

I bought refurbished Titleist Pro V1 balls and the price was good and I soon found out why, 70% of the balls where damaged to the extent that they where unusable, either sever cuts or painted to cover the damages so the dimples where partially filled in, affecting of course both flight, distance and putting. As they came in a sealed plastic box I did not notice until I got home which is abroad. Not going back again for sure.

I ordered a set of Ping irons which appears to be in stock on the PGATourSuperstore site. It took two weeks before the clubs were even shipped (ordered 12/23 and they claim they will ship 1/6)!! I called the store and they do not stock clubs, they ordered them from Ping! Order from someone who actually stocks the merchandise they sell!!!!

I ordered a physical gift card on 12/18/24 and paid $10.99 for guaranteed delivery by 12/24/24. Its 12/26/24 and still no gift card. My email regarding the problem has not been answered. According to Fed Ex arrival should be 12/30/24, coming from Georgia, I live in California. Fed Ex says its Standard Transit, shipped on 12/20/24. The $10.99 shipping fee was not for standard transit. I received an email from PGA Golf, they are refunding $10.99 for shipping. Good customer service. Updated review.

Placed an online order on 12/16/2024, and paid extra for 2-day delivery. It's now 12/21/2024, and although my card was debited immediately I haven't got a order confirmation, tracking # or anything. Emails to follow up went unanswered, I've been on hold now for 30 minutes. Don't order from here.