PHC Parts Reviews 93

Always really helpful, very knowledgeable and hold a huge range of parts. Also that ginger guy on the counter is hot AF.

First class service from PHC Parts / Firebox stoves. Great customer service and next day delivery delivery at a competitive price. If you need a part for your stove or other , I would look no further. Thanks you guys

Our chimney sweep recommended replacing a broken part on our woodstove. It was quick & easy to find and order the part, the price was fair, and it arrived the next day.

Delivery issues knocked that 5th * off though:
- Delivery cost is not shown until the last stage of the checkout
- Only next-day delivery is available. I would prefer a choice to pay less for slower delivery, like other suppliers do.
- I didn't receive any dispatch/delivery notification, so when I tried to pick it up at the post office, they didn't know which courier's pile to look it and they couldn't find it. I had to phone PHC, however they answered quickly, confirmed it had been delievered, and told be the courier.

We ordered two pairs of Helly Hansen Chelsea trousers in black (C50 and C48). Instead, we received one navy C50 and one black C52. The packaging didn’t match the contents, and we were charged £7.50 for delivery. We've contacted the company for an exchange but haven't heard back. For £177.02, we expected better service. Order #979830. Will update this 1-star review once the issue is resolved.

Very knowledgable and helpful when I phoned the Bristol unit. Very quick dispatch. I recommend.

Great service. Knowledgable staff, Scott was a great help and they even offer a scooter delivery service so we had our boiler part out within half an hour.

Been using PHC Portsmouth for a long time now, both working for and larger company and for myself.
Mark and Carl are always helpful and able to source quite random spares no other merchants are able to get hold of (commercial and catering) in a good time frame. Wide range of stock held at all times to get you out of trouble. Highly recommend.

Great, friendly reliable service. Always answer the phone quickly, which is a godsend when your stood with a customer!! They keep a good stock of spares and they haven’t let me down with a part yet! Keep up the good work guys. Thank you Portsmouth branch.

Portsmouth branch are very easy to work with and generally able to solve most issues with quick reliable service.

Definitely would recommend

Excellent service and speed of supply. Have used PHC PORTSMOUTH a lot. They are quick to reply to emails, good prices and speedy delivery. Mark, Carl and Stuart are always helpful and make boiler spares fun! (who would have thought that was possible). Will be using them again and again. Thanks guys.

Very helpful staff and good customer service

Big shout out to Andy at the Bristol branch, needed a new heat exchanger urgently after returning from hols to a split boiler!
Very helpful and fair with the price, after driving to Bristol from Swindon it was great to see well stocked and presented unit and of course the right part.
Thanks again Andy
John
Heating on and working happy wife now😁

( SWINDON BRANCH ) All ways friendly, helpful, polite and will do everything they can to make sure you leave happy. I wouldn't go to any another store or company !!

Andre at Southampton & Mark at Portsmouth, both knowledgeable, if they haven't got the part on shelf, which TBF is rare they will source it ASAP, I use Southampton mostly as it is local which is a plus also. Phone is always picked up, Good work all, all the best.

PHC- Swansea

Very reliable for all plumbing and heating needs. Andy and team always deliver a quality and fast service.

Benjamin is by far the best sales advisor I have met he deserves a pay rise

Fantastic service, friendly staff and always great stock availability same day ,
I’d highly recommend PHC Bristol ,
CKB PLUMBING AND HEATING Ltd

Great customer service at the st werburghs branch, always helpful and friendly staff and also have everything in stock if not guaranteed next day early morning. cannot ask for more

Great service from everyone from PHC Oldbury.

L W Gas Limited have been using PHC in Millbrook, Southampton as a company since they took over Total Boiler Spares at the beginning of 2023. The staff are always very helpful, especially Stewart who's customer service skills/product knowledge is second to none and he is an absolute credit to this company.