PHC Parts Reviews 93

Excellent company been coming here for over 10 years never let me down.

Terrible service. Even with no queue I waited 45 minutes just to be served by a lad who didn’t even know what a straight TRV was - he then disappeared for 15 mins - only to come back and tell me they don’t stock them. It reminded me why I stopped using this place - their customer service sucks!!

Needed a part for hotel boiler system.
Our plumber called Andy at PHC who was so helpful in finding the part and getting out to us so quickly.
Brilliant service and defiantly will be using again.

An internet search said that the oil pump and feed pipe on my boiler were no longer available. Fortunately I called PHC for help who then contacted both the boiler & pump manufacturers to identify suitable parts. They kept me informed by phone and e-mailed me pictures so that I could check they would be ok. I made the initial contact on the Thursday, ordered the parts on the Friday and received them on the Saturday. The service they provided was excellent and I thoroughly recommend this company.

Amazing service. My initial email was sent at 9.30pm and a really helpful reply was received at 9.50 pm (yes I do mean pm)

Since then a series of emails has identified a part for a 25 year old system which I was told by an engineer was impossible. Outstanding help and service.

PHC Parts culture is one of service to the customer.
We've all been really impressed with both Dean, and Andy who are our main contacts.
Text, phone, or email whichever suits us at the time, and we get the answers we need in a timely way.
Thanks so much guys. It's really appreciated!
James

Fantastic customer service, informative emails, speedy postage and the part worked.

An all-round great experience.

I recently wrote a bad review for PHC parts regarding two faulty valves but things have changed, although Sunvic (valve manufacturer) refused to issue a refund for said valves PHC parts did issue a refund. They were not obliged to do this as Sunvic had refused a refund, so i applaud PHC parts for their customer service and would recommend them.

Excellent service, Great knowledge, helpful and friendly.

Had a great experience yesterday at PHC, Carl at Portsmouth branch did a great job sorting parts out for us that we needed to complete our project.... thank you..

The Branch Manager provided a very prompt solution to a very difficult to open stove door we had recently purchased, a Hunter Allure 4. Great service.

Had a sudden problem with my fairly old multi fuel stove was having difficulty finding someone to help until I found this company on the internet so helpful and quick with their responses found the parts I need and are sending them without a long wait Andy Greening could not have been more helpful and pleasant would definitely use them again should I need help in the future

Excellent service from the Swindon branch, used for many years. Stewart and Mike always go above and beyond.

Absolutely Love the Swindon Branch. Always very helpful, knowledgeable and friendly. If one member of staff isn't sure there is always someone that will. Cannot Fault them. Thankyou Stewart, Mike, Kerry and Adam for your excellent service.

Daily contact with this company (Swindon Branch), we always receive great service from everyone, they go above and beyond to help Stewart, Mike, Adam, Kerry you are all great and we appreciate everything.

Excellent Knowledgeable service. If these guys don't know nobody knows.

Especially good service from Tony.

Jon was able to identify the boiler parts I needed once I gave him the GC No. So super service but not so sure about the price charged, seemed very high for two O rings! Delivery was to the wrong address by DPD and the invoice with delivery showed a cheaper total price!
I have emailed PHC and asked for a credit for the original overcharge and suggested that they also credit the DPD charge. They have decided to NOT respond. Very poor after sales service.

Regular customer at phc doncaster and always receive excellent service

Denise at the Doncaster Branch is a true asset to the business and always excellent service

Oliver O'Hara was extremely helpful when I first telephoned him about the specifications and availability of the Woodpecker WP5 Woodburning Stove. He phoned the manufacturers and then phoned me back immediately with an update on delivery times. After my son's inspection of the stove on display I completed BACS payment of the Pro Forma invoice with a very helpful phone discussion about delivery once again with Oliver. First rate and very friendly service!