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Phillips & Cohen Associates (UK) Ltd. Reviews 

794
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Evaluating 454 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, empathy, and compassionate approach, especially when dealing with sensitive situations. Many people highlight the outstanding customer service, noting that representatives are understanding, patient, and provide clear explanations, making difficult conversations much easier. The overall service is frequently described as excellent, with reviewers appreciating the efficiency, respect, and professionalism shown in resolving their concerns. However, some customers also noted issues with contact methods, particularly when trying to use specific apps for international calls, and expressed frustration with repeated calls or emails despite requests to stop. A few other people also felt that the company was insensitive in its timing of correspondence regarding debts, especially soon after a death, and some found the payment process unclear or difficult to navigate online.

What people talk about most

Staff

Consumers consistently report positive experiences with staff, highlighting their helpfulness, empathy, and... See more

Customer service

People report positive experiences with customer service, highlighting the compassionate and helpful nature... See more

Service

Reviewers mention positive feedback about service, highlighting the professionalism, empathy, and efficiency... See more

Customer communications

Customers consistently note ambiguous experiences with contact, with some expressing apprehension and worry... See more

Payment

Users describe ambiguous interactions with payment, particularly concerning debts of deceased family members,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Donna was very sympathetic and showed amazing empathy. She was able to explain the steps in dealing with finances after the death of a loved one and was patient in answering all and any questions. Mad... See more

Rated 5 out of 5 stars

Matt was very polite, very calming and sounded very compassionate. His advice was extremely helpful and eased all my anxieties about the process. I wish OVO had put me in contact with your company fro... See more

Rated 5 out of 5 stars

Lovely lady. But I am currently abroad and had to call her back BUT the phone number will not work on Viber. I am dealing with my sons estate so need another telephone number / whatsapp/ email to di... See more

Company replied

Rated 5 out of 5 stars

I was nervous before making the call. However I found Darren to be professional but empathetic. His tone and attitude made the conversation that much easier . He asked his questions and actively list... See more


Company details

  1. Non-Bank Financial Service
  2. Financial Consultant
  3. Insurance Agency

Written by the company

We act as bereavement partners to leading global organizations. We are committed to treating people with dignity, respect & compassion at what we appreciate can be a complex and difficult time. Our goal is to help bring closure to estate accounts with the least possible disruption to grieving families and Executors. We also believe that technology can help complement our skilled and empathetic people and help make the process easier for all. Our services and support are 100% free to consumers and we aim to act in an honest and transparent manner in every interaction. We are not perfect, so if we make a mistake, we are also committed to putting it right.


Contact info

4.8

Excellent

TrustScore 5 out of 5

794 reviews

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1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 24 hours

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4.8

All reviews

(794)

421 reviews in the last 12 months

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Rated 5 out of 5 stars

Conversation

Excellent employe answered all my questions so i understood issues i had , all the way through was conatantly asking how i was and my network of friends , even answered questions on other topics and guided me to areas to help . Fantastic !!!

March 2, 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic Experience

I have spoken to 2 advisers recently and both have been very helpful, professional, kind, explained things well and reassured me that the issue will be resolved. I’ve been very impressed.

February 25, 2026
Unprompted review
Rated 5 out of 5 stars

Every company needs an Adam

I spoke with Adam today and he was extremely helpful, compassionate and empathetic to the situation I'm in with a bereavement but also with a difficult situation to be in. He really made me feel at ease unlike anyone else I've dealt with while dealing with a bereaved's estate.
You're an extremely lucky company to have a colleague like this.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

disgusting company

disgusting company. continues to harass me about someone i have never heard of by phone and email. despite me telling them until I am blue in the face that I am not this person they continue to call me repeatedly. absolutely disgusting i will be making a police compaint

February 23, 2026
Unprompted review
Phillips & Cohen Associates (UK) Ltd. logo

Reply from Phillips & Cohen Associates (UK) Ltd.

Good afternoon Katie, I apologise if that's happened and that's absolutely not the way we work. If you could please send your details including the phone number and email which you reference to us in private to feedback@phillips-cohen.co.uk, I will have the team update the system immediately so that we avoid disturbing you further. Best regards

Rated 5 out of 5 stars

From the initial phone call to the…

From the initial phone call to the last, everyone was courteous, polite & took time to explain all the details & processes required. Special mention to Adam who took the time to allay my worries & explain the situation & what would happen next.

February 23, 2026
Unprompted review
Rated 1 out of 5 stars

I’ve had enough of being harassed

I’ve had enough of being harassed by this firm. They began by contacting me every couple of months about minor cc debts (£5k) of a deceased member of my family as I am the executor of the estate. The estate has taken a couple of years to settle for legal reasons but despite telling them this they now leave messages and harass me every other day. I have emailed and asking them to stop but they have just ignored me and keep harassing me. I get that they’re only interested in the money but a) it must be costing them more than they’re getting to pursue this debt with all the phone calls and time spent and b) is completely unethical. If they don’t stop I will go to the Law Society.

February 20, 2026
Unprompted review
Phillips & Cohen Associates (UK) Ltd. logo

Reply from Phillips & Cohen Associates (UK) Ltd.

Mr Pughsley, I wanted to thank you for flagging your concerns offline and to apologise for the unintentional inconvenience caused. Following your feedback, we discovered a small loophole in the interaction between our online and offline customer journey and we have now taken steps to close that loophole. This will ensure that the issue you highlight does not happen again. We fully understand that the administration of an estate takes time and are committed to moving patiently at the pace which suits the estate. Thanks again for your feedback & for helping us get better as a business. All the very best.

Rated 5 out of 5 stars

very helpful

The gentleman I spoke to was very helpful and courteous and was able to help me a lot on this case and also another one

February 19, 2026
Unprompted review
Rated 5 out of 5 stars

Phone call with your company

The telephone call with Donna was very pleasant. She explained things to me clearly and was very sympathetic over my son’s death. I highly recommend your employee. She certainly made me feel at ease as I was quite worried at the circumstances.

February 6, 2026
Unprompted review

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