Phlebotomy Services Ltd Reviews 

490
TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Evaluating 63 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptionally friendly and welcoming medical staff who consistently go above and beyond to make every procedure completely stress-free, painless, and remarkably comfortable for everyone involved. Reviewers repeatedly highlight the outstanding care provided during appointments, noting how professionals expertly handle complex situations and successfully assist individuals who struggle with severe needle phobias. Some reviewers were happy with the remarkably quick turnaround times and the extremely seamless booking system that allows for easy scheduling. Consumers also appreciated the high efficiency of receiving prompt test results alongside attentive, professional support throughout their entire visit.

What people talk about most

Staff

Clients share positive opinions on staff, consistently praising their professional, friendly, and... See more

Service

Reviewers highlight positive aspects of service, consistently praising the quick, professional, and painless... See more

User experience

Consumers find user experience to be positive, describing the entire service from online booking to the blood... See more

Booking process

Customers had positive experiences with the booking process, highlighting good availability and smooth... See more

Customer service

People report positive experiences with customer service, highlighting that staff members are consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Thank you so much for allowing our 11 year old such a positive experience after so much dread, blood phobia and past medical traumas, it’s helped him in such a huge way, he was so proud of himself and... See more

Rated 5 out of 5 stars

Having been told I have to wait 3 weeks for a repeat blood test at my local surgery I looked on line and came across your services . From the moment I contacted you I was re assured - offered an appo... See more

Rated 5 out of 5 stars

Phlebotomy Services were extremely helpful when I was looking for a private blood test. The planned and quoted for my requirements and assisted in deciding on the best test for my circumstance. T... See more

Rated 5 out of 5 stars

A big thank you to the whole team at Phlebotomy Services Ltd! Gill and the team made the entire process from booking to testing very easy to manage and completely stress-free. I opted for a hom... See more


Company details

  1. Blood Testing Service
  2. Specialized Clinic

Written by the company

CQC-registered private phlebotomy service, established for 17 years, providing professional blood testing at home, at work or from our clinic in Warwickshire. Experienced, handpicked team of phlebotomists covering the UK, Scotland, NI & Wales Private blood testing with or without a GP referral. Blood kit collection and centrifuge services – mobile and clinic-based. NHS blood test forms accepted to help reduce waiting times. Corporate health testing, workplace lead monitoring. Clinical research & trial services. On-site blood testing for gyms, health clubs & sports teams. Nationwide mobile phlebotomy support for leading laboratories. Locum phlebotomy cover for healthcare providers. Specialist phlebotomy support for children and patients with additional needs. Phlebotomy Services Ltd is an independent, family-run CQC-registered phlebotomy provider, established in 2009 by founder Jayne Atkins. What began as a small home-visit service supporting patients with needle anxiety has grown into a trusted nationwide provider, with a clinic and offices in Warwickshire and a carefully selected network of experienced phlebotomists across the UK. Providing professional blood collection services for individuals, NHS patients, healthcare providers, laboratories, businesses, research & sporting clients. We are proud to be a trusted partner to organisations including the Anthony Nolan Trust, supporting their vital donor and clinical services across the UK. From home and workplace appointments to clinic-based testing, clinical research and specialist nationwide contracts, our approach remains the same: professional, reliable and personal. Although we have grown, we remain committed to the values on which the business was built – high standards & care for every patient. We believe we are large enough to deliver nationally, but small enough to care personally.


Contact info

4.9

Excellent

TrustScore 5 out of 5

490 reviews

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4.9

All reviews

(490)

60 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely loved my experience here

Absolutely loved my experience here. I hate going for bloodtests as they always can’t find my veins and it’s a painful process but the lady I saw was in and out and pain free. Best blood test experience I have ever had. Would always use them in the future.

May 6, 2025
Unprompted review
Rated 5 out of 5 stars

Needle phobic teenager

The whole experience to receiving quotes, emails, testing and results was impeccable. My son of 14 yrs is needle phobic was made to feel at complete ease with an experience that has changed his views that blood tests don’t have to be so daunting. The results came back super fast and I will definitely be using this service again. Thank you to the team.

April 25, 2025
Unprompted review
Rated 5 out of 5 stars

Outstanding service

Outstanding service - warm, friendly, welcoming and flexible enough to be able to bring the appointment forward when we got there early. Blood taking was professional and all the requirements were clearly thoroughly familiar and well executed. I normally don't give reviews, but it was easy to give this one as we were so impressed.

April 14, 2025
Unprompted review
Rated 4 out of 5 stars

I had a great experience with…

I had a great experience with Phlebotomy Services Ltd. Booking was straightforward, and the staff were professional, friendly, and helpful. The clean and bright environment made the visit comfortable, and the phlebotomist handled everything efficiently. They explained the process thoroughly, putting us at ease. I’ll happily use their services again in the future.

March 5, 2025
Unprompted review
Rated 5 out of 5 stars

Thank you Becca

Thank you Becca, Laura, Gill and of course Jayne for looking after us. Being a very busy professional, I was struggling to find the time to make an appointment.

However, Laura easily fitted my family in, for a quick session of blood taking, which turned out to be utterly hilarious with the best Phlebotomist I have ever had. Becca really knew what she was doing, and put my sister at ease who was nervous.

Honestly nothing was too much for the team, and I look forward to use them more often!

March 25, 2025
Unprompted review
Rated 4 out of 5 stars

An excellent service

An excellent service with faultless communications. Because of my own sensitivities, I found the fragrance levels in the building (presumably from air 'fresheners'), difficult to deal with, but as the cost of a home visit is so very reasonable, I will just opt for that in future.

January 17, 2025
Unprompted review
Phlebotomy Services Ltd logo

Reply from Phlebotomy Services Ltd

Thank you so much for taking the time to leave us a review & for your comments. We will take these on board. We wipe down our clinical room between patients and regularly steam the clinic floor. You may have visited us following one of the those sessions, so I do apologise. We would welcome the chance to visit you at home next time if this was preferred and are pleased we provided you with an excellent service. Thank you for your kind comments. Jayne Atkins.

Rated 5 out of 5 stars

Wonderful team and I couldn't be more…

Wonderful team and I couldn't be more impressed with their service. From the moment I called Gill, their professionalism and knowledge was outstanding. What stood out the most was their attention to detail and patient-centered approach. They took the time to verify my information, explain the process, and ensure they were doing the correct process for each test. I highly recommend anyone in need of a reliable, compassionate, and expert phlebotomist.

February 10, 2025
Unprompted review
Rated 5 out of 5 stars

Friendly and efficient!

The team were friendly, the facility easy to find and everything was very prompt and efficient. Booking the clinic via Medicheck was also very easy.

February 4, 2025
Unprompted review
Rated 5 out of 5 stars

A friendly welcome and professional service.

I was greeted by my first name, which was nice, and assured that not being able to fill out a form on line was not a problem. The phlebotomist was friendly and caring and talked me through the procedure which was very helpful. Thank you.

January 20, 2025
Unprompted review
Rated 5 out of 5 stars

We called Phlebotomy Services…

We called Phlebotomy Services Kenilworth Ltd out as Gp surgery could not visit for 2 weeks! As the patient is 91 years young this was just too long to wait. The lovely Phlebotomist that came out was professional & kind. The results were back at the Gp surgery within 3 days, worth every penny.

January 22, 2025
Unprompted review

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