Phoenixautomotiveinc Reviews 

The product was delivered completely plug-n-play as advertised, however, without written instructions. This was known in advance, because they provide tutorial-like videos on Youtube™. Customer service was excellent, as the service provided was prompt and complete. The product issue, which turned out to be an error in the way I had made a connection, was resolved in one phone call. The technician, Ben, was most helpful in resolving the problem. I highly recommend the company and their products.

I Like the product but it seem you have to have an engineering degree to get all the kinks worked out. Bought this unit for my 2011 Grand Cherokee, installation is not for beginners. After some banging my head against the steering wheel trying to figure out why there was no sound coming from the unit, I resolved that only to continue with the next issue. Some of the vehicle settings not working. I tolerated that for about 8 months and decided to play my hand with the horrible condescending customer service. They approved a return and they proceeded to tell me i had to program another vehicle type in the unit for the vehicle setting to work...., they were supposed to send my unit back to me instead i got a completely different unit will an all new set of problems. Filling out the return form right now. It should be more plug and play and not so complicated.

"Full refund" is a lie.
I purchased a touchscreen for my 2013 Explorer. The unit arrived in pristine condition, yet the left audio channel was blown out.

It took over a month for it to arrive since it was shipped from China. It was explained by customer service that shipping would only take 2 weeks door to door so that was another lie. The reasoning was due to programming and configuration by the factory. However when the unit arrived it contained a CAN BUS decoder board for a Mustang although Phoenix claimed it was the right board for my Explorer. They ended up sending the correct CAN BUS board and only then did the unit power up.

The car was unable to communicate with the screen because the software was not set correctly to work with my car. I thought it was programmed and configured by factory?

More problems as well after tech support got it working. As mentioned in the beginning, the left channel of the unit was blown out. Android auto also didn't work correctly. It glitched constantly and made it impossible to use. The built in GPS never worked correctly which tech support blamed on my "poor antenna location" which was literally front center of the dash, can't get much better than that.

When it came time to return the unit, Phoenix initially denied the return stating I didn't try hard enough to work with tech support although I spend upwards of 6 hours with them over 3 weeks to solve all these problems. After I pressed the issue, they finally allowed the return and paid for the return label.

I sent the unit back, but they wouldn't refund the "Shipping Protection by Route" which was compulsory during the checkout process. They have since removed that from their checkout. Additionally, no where in their terms and conditions does it state that shipping protection is non refundable. When I originally consulted with Phoenix about the unit, customer service provided a checkout link for me to use so that I got the proper unit for my vehicle. This is why the shipping protection was added. I requested them to refund the protection but they argued saying "this is a 3rd party protection and we already sent them the money"... I'm sorry guys, but if the terms and conditions doesn't explain what is or is not refunded, everything gets refunded. It is not my problem that you already spent the money.

One could easily argue that they setup a "3rd party company" which is their own just to collect on these type of shipping protection scams.

Customer service was not helpful, tech support was very helpful when you could get them on the phone. Overall, my experience was terrible and I can only hope that they improve, but given the other post's around the internet, that won't happen and this review will get swept under the rug by them just like all the others.

Waited for extended period to be delivered, when it arrived it was broken. Sent it back and no refund

Jin called and helped me resolve every issue I had in a very short period of time. Very professional, knowledgeable and cuts right to the issue.

Anne the technician isolated my problem and walked me Through the steps for repair. All over the web also.

Shereena, (tech support) was absolutely incredible with her support for the 2012 Ford F150 infotainment system upgrade. She was patient and knowledgeable. (I'm a pain in the a** to deal with at times with audio gear) She took the time over 2 different appointments to help answer the install issues I had and stereo set up. She alone made the experience worth the headaches I had.

The customer service and support was very good. I am enjoying the 13.6 unit and the technical support is excellent. Anne was especially helpful!

Orderd a week ago, getting always the same mails, no respons... nothing...
Even worldline has blocken my Mastercard since I did the purchase of 700$, money is gone... no Mastercard anymore...
Stay away from this company!!!!
Pure scam and fraud

Their customer support is not based in the US so immediately red flag. Their customer service is horrible, they’ll do whatever it takes to get you off the phone as soon as possible even if it means lying. On three seperate occasions I’ve been told “we’ll give you a call back” no call back ever comes, my hazard lights don’t work and my cars audio is horrible no one seems to be able to fix it. I tried making an appointment and guess what no one called me again I called back the next morning very frustrated because I don’t have all day to wait I have work for christ sake, the person I talked to said the appointment was never made and that the next available appointment is at 11:40 which doesn’t work for me becuase I have work apparently that was the only appointment for the whole day so now I have to wait till tomorrow and my speakers aren’t even working. Please do not buy from these people it’s not worth them being cheaper you get what you pay for.

Awesome customer service and top quality radios

Just horrible, they sent wrong harness initially, and took two additional time to get to have to exchange the whole radio, and then they want a 80% deposit, meanwhile they have had my money for 2 months on the initial stereo and still haven't delivered a radio that fully functions. My install costs are through the roof cause of their mistakes too. Yes they had my VIN and dash picture.

Phoebe did a good job troubleshooting my issues

Great customer service! Pinpointed the issue and was able to resolve the problem! Went above and beyond to resolve the issue.

Costumer service when it comes to ordering is hit or miss but when you need tech support for installation support or help with the unit itself they are stellar. I had a couple operational issues after install and contacted tech support and was squared away in no time. I love the head unit!

Anna is the customer service queen. Very knowledgeable and helpful in resolving my issues quickly. Highly recommend.

Very helpful hope engineers figure the last problem ou

I purchased one of there in dash large screen radios with android and apple car play, It's a very good looking unit. It was pretty easy to install and the customer service side was very good. Unfortunately after having the radio installed it only lasted 12 hours, so I was well withing my 30 days to return it. To make a long story short I had to jump through a lot of hoops in order to get a return label sent to me for the return. After 40 emails and phone calls I had to get my credit card company involved for a back charge. Then I finally received a return label after a week of the back and forth and very little response from their end. Now the nightmare is finally over. Buyer beware of doing any business with Phoenix Automotive.

Tech did a great job explaining the issue and was quick to resolve.

I recently purchased a 13-inch Android 12 Navigation Radio unit for my car, and I'm happy with it! Although the unit did not come with a manual, I found their after-sales service to be exceptionally helpful. They addressed my issue promptly. So far, the unit has met my expectations, and I'm hoping it lasts a long time!