Phoenixautomotiveinc Reviews 

Anne was very kind and most helpful. She was able to walk me through a minor setting issue.

Get my z link working in my XTS working quickly but no problem very professional and good at what they do thank you

This product was even cooler than I thought it would be. Customer support was great, I myself overlooked a couple plugs and scheduled video calls with them where they had no issues walking me through.

I bought a unit for my 2020 ram 3500 and it is the biggest piece of garbage. The first three months I spent troubleshooting software issues with customer service (which is horrible) and after my one year warranty expired the unit completely failed and doesn't work. I threw $700 in the trash. Stay away from this company.

POOR POOR POOR POOR!!!!!!

I couldn’t be more disappointed with the LACK of HONESTY of this company. Purchase a screen for $646.00 paid a professional technician $230.00 to install the unit. The unit was defective. The unit had to be uninstalled and sent back for a replacement. Received the new unit, paid another $100 for the technician to install the unit. The new unit worked for few months then it stop working it went BAD. I called and spoke with a rep and the same rep said it was a software defect, not to worry... Send the unit back we will refund the entire amount $646.00” Paid another $100 for the technician to uninstall the DAM THING so I can send it back… “One week goes by I called asking about my refund the rep said you will se a full refund in another few days. Another 2 weeks go by, guess what. I received less than 1/2 of what I paid for it. They state the charge back is for restocking fee. “ARE YOU KIDDING ME!!!! DISCUSSING TO SAY THE LIST!!!! pure dishonesty on your end! Why should I pay for restock fee when the item was defective to bogging with!!! I shouldn’t have to pay for restock fee whatsoever. You sold me a defective product. I have filed a complaint against your company with the consumers report. I hope to God they get in touch with you and stop you from robbing other customers like me in the future. What you are doing is illegal. I will make sure to leave your company a bad review on every single platform and site possible warning others BAD you’re as a company . You guys are a disgrace.

Took them 2 months too ship my 800$ radio…
When it got here spent 2 days with their tech support and the radio still isn’t working

tech support sent me an oem gps antenna adapter to use my oem gps antenna. It didnt fit and his reply was to make it fit and you shouldve ordered a different set up. 3 techs later and issues aren't resolved. Feels like they are the pyramid or boss audio replacement company.

Great customer service very reliable! Result my SIM CARD ISUE very fast.

Jes was great to work with. He had a lot of patience with me, I am 61 so getting a little slower than I used to be on these technical things. He's very knowledgeable and I couldn't have done it without him. Thank you for a great experience.

Your technician Ellah was very patient and helpful to get us through the installation

I want to commend Anne for her exceptional customer service in helping me resolve my AC issue. Her professionalism, knowledge, and dedication were outstanding. Thanks to her, my problem was quickly solved. Anne is a valuable asset to your team, and I highly recommend her assistance to others. Thank you, Anne, for the excellent service!

The product that I received was in excellent condition. It looks and works great in my vehicle. All of the plastic trim seems sturdy. If I had to knock it, it didn't have any instructions and the radio model was new, so there were no installation videos that I could find. But, they made up for this by having great technical assistance. They have a scheduling system where you can create an appointment. The person who contacted me(same day) was very knowledgeable and articulate. He resolved the three issues that I had within 10 minutes. I appreciated that.

Amazing customer service. I had an issue with my install where some features didn't work. It was super easy to schedule a time for technical support to call me to help. They did a video call using my phone. I showed them the back of my device. Turns out I didn't plug one of the wires in. Jin walked me through it and it fixed all my issues. Took only 10 minutes to fix with 5 of those minutes being me unbolting the touchscreen.

I had a AC issue involving my Telsa radio unit for my 2010 Cadillac Escalade ESV. I contacted the Phoenix automotive customer service. They were very courteous and knowledgeable and handling the issue. Thank You for the excellent service.

Hi, it is a very bad experience, I do not recommend it. If they do it, they will waste your time and money and will never solve your big problem. The technicians will not solve anything at any time. They only want to take your money and your time and if you do not want to lose your money, no. you buy them ?

She was awesome. Help me when I thought it was over. Thank you. Love you lots.

The service was wonderful. Took care of my problem and I had a very good experience.

My wife ordered an android head unit from these guys for a 2009 Cadillac ctsv iv been busy with building the drive train, tuning the car and we moved from Virginia Beach to Springfield mo. 8 months later I opened the sealed box to find a used piece of crap it’s exactly what she ordered but it’s used. The screen has finger prints all over it and is scratched not deep but from lots of touching and swiping. Definitely no protective screen cover Which in the video the technician shows how to remove this protective screen covering well. This one didn’t have one along with the scratches from Prolong touching. So I figured well we got screwed because I didn’t open the box as soon as it came in because I was too busy and I went ahead and installed it And the screen has a picture of a CTS with the lamest rims the CTs came with lol I mean 🤡Phoenix🤡 get it together not a CTSv Pretty slack right well it gets worse. If the temperature outside is below 60, the screen won’t even turn on so you have to drive down the road with no defrost which luckily I haven’t needed yet And the CTSv has HVAC controls There can be used rather than using the touchscreen, but these do not work until the radio turns on. I understand some things don’t work right all the time but when somebody returns something and then you turn around and mail it to a new customer that’s just plain messed up and a scumbag move. Thanks 🤡Phoenix🤡. I would stay away from this company oh one more thing my wife purchased two year warranty, but they don’t have it on file but I have it on the bill I think somewhere around $1600. I don’t remember the exact number but stay away from these people especially if you have a nice car you wanna be rolling around looking all junked out Once again, thanks 🤡Phoenix🤡 I got more to tell but I’m so disappointed it’s over 🤡clowns🤡 I just went to the reviews, and I realized they are reviewing their self if you notice all the reviews there when they review their self, it’s about how good the tech-support is please now Is having to use tech-support a good thing that just shows you these reviews are fake the ones that are not fake all have one star all the other ones have five stars no in between please.🤡clowns🤡

Jes took care of me! Very understanding and helped me with all the issues I was having. Thank you jes for taking the time and being patient with me! You have made my experience with Phoenix much better!

Unit came as defective. Sent back complete unit with all of the mounting hardware and cables for a new replacement. I received a used unit in a tore up box without any of the mounting hardware almost 2 months later. Then, they tell me I don’t qualify for a refund because it’s beyond 30 days. A horrible experience!! I purchased from Phoenix because of their US presence. You’re better off buying from Ali Express at a much lower price! The service from Phoenix is just as much of a gamble!