Phoenix Car Keys Ltd | Auto locksmith services Reviews 

I needed a spare key for a recently bought Japanese imported car. I messaged Phoenix and they called back within five minutes. They contacted a local locksmith (Nicolae) and called me back in another five minutes to let me know he was on his way. He arrived in 25 mins (and I live out in the countryside) and he was able to copy my key onto a blank spare I'd bought. Very pleasant man and very efficient all round. Couldn't ask for more.

Had to pay £100 deposit the engineer was out within a few hours and got my corsa sorted with new barrel,thankyou phoenix car key, the engineer was polite and kept me in the loop , now hoping i can get my money back from the company who sold me the car w

Amazing emergency service provided, super quick, we tried another company JNR locksmiths, who wasn’t helpful at all, he made me feel silly, when asking me questions about the car, the guy Nige kept pointing me to a direction of someone I already told them couldn't do it when needed. I called Phoenix and spoke to Carla, she was lovely, so helpful and quickly sent Paul over to help, the problem was fixed within 30minutes and he got us back on the road again. Now we are nice and toasty and on the way home.

Absolutely amazing service. Got locked out of my car this morning, kids going crazy, mum stressed to the hills!

A couple of quick messages back and forth, the problem was sorted.... didn't do the hard sell, didn't need a new key, just a quick simple fix! Amazing advice and very professional service. Thank you so so much

Fantastic service from phoenix,takes all the worry out of broken ignition barrels. Polite service by top class operatives.

They collected deposit for my car key, they said it will cost £780 for the repair and demanded deposit of £104. I paid the deposit they never showed up and didn’t refunded my money. When I chat with them they said it will be paid in 5-10 working days but it never got paid it’s been almost two months. They’re untrustworthy people and company. I never recommend working with them.

After not being able to get my key to turn in the ignition, I found Phoenix Car Keys online. I called at 9am, the mechanic was with me within a couple of hours, and I was back on the road less than an hour later. Luis was incredible and changed the ignition barrel effectively and efficiently. Brilliant service and saved me a lot of stress, at a very reasonable price. Thank you so much!

Hi just called this company to have my vw toureg key absolutely amazing so helpful from start Carla was briil if you car keys these are the people thanks again phoenix keys shaun from doncaster

Service has been really good but I had to contact the company via email and phone, as there was a delay in receiving an invoice. I still received it within 3-5 working days, so I wouldn't consider it bad service.

Paid £545 plus £120 call out charge for a new key and removal of the immobiliser plus he opened the back and side doors and bypassed one of the deadlocks but he didn't have time to do the other one. He said we would get a partial refund on the call out charge but the company didn't know what i was talking about.
Would rather scrap the car than use these again.

Paid £265 for a car key, barrel, ignition problem and being charged for ignition barrel service on Skoda.
Issue remained unchanged after visit.
Multiple calls and written complaint sent — no response, no refund or actioned upon so far.
Technician was polite, however problem not resolved and no follow-up offered.
Currently still waiting for response.
Company claims 15+ years of experience but has just registered in 2024??

Amazing service, came the next day to provide and programme a spare key, technician was in and out in 15min.
Good price, would definitely recommend.

Outstanding. Top customer service, brilliant price and prompt resolution. Couldn't recommend enough

Fantastic service, after losing my only key, all it took was a quick chat via the IM service and a 5 minute call to verify all details. Same day arrival and incredibly quick resolution even on a weekend. Roxanne is a diamond and Shaun was amazing. Great service and highly recommend these guys to anyone

I rang this morning and Spoke to Roxanne, i told her that both my key cards for my Renault Clio had stopped working and my car wouldn't lock,or unlock. I told her that I had changed both of the batteries and my car was still saying battery low, even though the batteries were brand new,Roxanne listened and then said had I taken off the stickers????, from the batteries before installing. I said I hadn't noticed any stickers but I would check!!. As my car was in the garage unlocked, I grabbed both key cards and opened them and sure enough they both had stickers on the batteries. I ran to the garage and sure enough both key cards worked. I am so grateful to Roxanne thankyou so much ,and also thank you to Carla 10 out of 10 you were brilliant 👏

What can I say? My old Skoda had ignition barrel problems and finding a local garage that could help was impossible.
I saw Pheonix Car Keys advertised, and the very pleasant receptionist sorted everything in minutes. I paid a deposit and a locksmith came in a couple of hours.
Even went out of his way to collect a new part for me.I am so glad I picked up that phone today!

My car key had broken in half, one half of which had remained in the lock. The engineer sent [khan] did retrieve this to be fair, but then 10 times failed to cut a new key to start the car. Eventually I was left with a key that just about starts the car [it's an incredibly tight fit] but does not activate some of the dash inc. the clock, nor the windscreen wipers. The key also does not lock the central locking, and as I find this unacceptable I have contacted this company via WhatsApp, but I have been thoroughly ignored. A £280 rip off scam in my opinion. I eventually had 2 keys cut for just £30 each [I have the receipts]. In my opinion avoid Phoenix Car Keys, they don't care whether you end up with a working key or not, and will ignore you should you complain [as I have done]. Disgusting practice.

My key barrel had siezed up. I rang Phoenix at 1.30 on the Friday, hoping to be sorted that day to get to my event the next day. They offered "at the latest" 11am the next day and I paid £90 deposit I thought I might get to the evening part of the event. I rang the service manager number they had given me at 11.10am and discovered that my job "had not been logged". The new barrel was fitted by 3 pm and it was too late to get to the event. I thought this was an emergency service and if so, it is not fit for purpose

I followed the ads on google - saying cheapest and another saying affordable. They charged me £225. The local guy who came out said it would have cost £120 if I'd called him directly - and they are a city centre company. I understand a 'broker' needs to take a cut but that is taking advantage of people who are often in difficulty circumstances. Re their reply - they had contacted me twice after the event and I filled in their feedback request explaining what happened with no response so they had my details. I also provided my contact details through Trust Pilot. I have no reason to lie.

Brilliant service with great communication polite and professional same day service and the product to match key works perfectly. Would recommend to anyone amazing company!