Very disappointed with heat lamp purchase and return experience. I was refunded only a 70 percent on a purchase that didn’t work, with an awkward and bad design, and subsequently injured myself badl... See more
Company replied
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See what reviewers are saying
Qality products, good choice, website a little sluggish. Delivery needs tweaking - I palced order on Friday, next day delivery would mean Monday, phonecall to sercice centre confirmed that; but... See more
Company replied
I phoned through my order because I was having trouble ordering online, the lady I spoke to was so helpful and made the process very easy, she set up my account too. Phoenix own brand needles great qu... See more
Didn’t have everything I ordered in stock. Paid the £5 postage for what they did have in stock. When remaining products came in stock, I was charged £5 postage again. Cancelled order as I feel this is... See more
Company details
Written by the company
Chinese Medicine Supplies | Chinese Herbal Dispensary | Acupuncture Needles | TCM CPD Courses
Contact info
5 Lonebarn Link, Springfield Business Park, CM2 5AR, Chelmsford, United Kingdom
- +44 (0) 1245 350822
- info@phoenixmedical.com
- phoenixmd.co.uk
Item as described and good quality
May 4, 2019
Unprompted review
Very professional in finding my last…
Very professional in finding my last order and doing my repeat.
May 4, 2019
Unprompted review
Great needles
May 4, 2019
Unprompted review
Excellent Company
Great company to deal with. Always efficient with speedy delivery. Excellent quality products. Highly recommend
May 4, 2019
Unprompted review
The delivery was prompt and packaging…acu
The delivery was prompt and packaging was not over the top
The needles themselves are of an excellent quality
May 4, 2019
Unprompted review
Always excellent service!- order taken…
Always excellent service!- order taken by very friendly, helpful staff and lightening delivery. Recommended already to all my colleagues.
May 4, 2019
Unprompted review
Good service but this time the herb…
Good service but this time the herb powder doesn’t dissolve very easily.
May 3, 2019
Unprompted review
This is my "go to" company for all things Chinese Medicine related.
This is my go to"
April 3, 2019
Unprompted review
Super customer service
April 2, 2019
Unprompted review
Recommend for acupuncture supplies.
Always available to help on chat. The packaging of own brand needles is one of the more professional looking. Always receive my order on time and promptly.
April 1, 2019
Unprompted review
Great Customer Service
Professional and well informed team who are able to offer great product advice.
March 9, 2019
Unprompted review
Excellent customer service
Excellent customer service, reactive and very pleasant over the phone and by email.
March 9, 2019
Unprompted review
Good quality for a reasonable price
Good quality for a reasonable price. Ordering and shipping procedure all right. Shipping of small quantities a bit expensive. One star less for no option to pay with Paypal.
March 8, 2019
Unprompted review
Excellent service at good prices
March 7, 2019
Unprompted review
Reply from Phoenix Medical
Thank you for your feedback!
Laura
Didn’t have everything I ordered in…
Didn’t have everything I ordered in stock. Paid the £5 postage for what they did have in stock. When remaining products came in stock, I was charged £5 postage again. Cancelled order as I feel this is an absolute cheek.
March 7, 2019
Unprompted review
Reply from Phoenix Medical
Thank you for your feedback!
Laura
love you guys
love you guys! Fab as ever and the herbs are so fresh!
February 28, 2019
Unprompted review
Reply from Phoenix Medical
Thank you Amanda! Lovely to have your support as always!
Best wishes,
Laura
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