Very disappointed with heat lamp purchase and return experience. I was refunded only a 70 percent on a purchase that didn’t work, with an awkward and bad design, and subsequently injured myself badl... See more
Company replied
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See what reviewers are saying
Qality products, good choice, website a little sluggish. Delivery needs tweaking - I palced order on Friday, next day delivery would mean Monday, phonecall to sercice centre confirmed that; but... See more
Company replied
I phoned through my order because I was having trouble ordering online, the lady I spoke to was so helpful and made the process very easy, she set up my account too. Phoenix own brand needles great qu... See more
Didn’t have everything I ordered in stock. Paid the £5 postage for what they did have in stock. When remaining products came in stock, I was charged £5 postage again. Cancelled order as I feel this is... See more
Company details
Written by the company
Chinese Medicine Supplies | Chinese Herbal Dispensary | Acupuncture Needles | TCM CPD Courses
Contact info
5 Lonebarn Link, Springfield Business Park, CM2 5AR, Chelmsford, United Kingdom
- +44 (0) 1245 350822
- info@phoenixmedical.com
- phoenixmd.co.uk
Qality products, delivery needs improvement
Qality products, good choice, website a little sluggish.
Delivery needs tweaking - I palced order on Friday, next day delivery would mean Monday, phonecall to sercice centre confirmed that; but order was not ready for dispatch until Tuesday. If that is how Parcel Force works, let the customers know so they can make better informed decisions.
Customer service is priority in China, should be priority here in the UK as well. Stop playing catching up.
February 28, 2019
Unprompted review
Reply from Phoenix Medical
Hi Chris,
Thank you very much for your feedback!
We will speak to our web developers about speeding up our website, if you could provide any further feedback about this please email marketing@phoenixmd.co.uk.
In regards to delivery, I checked your order and you placed it at 16.13 on Friday which missed our 14.30 cut off time, see here for more details: https://www.phoenixmd.co.uk/shipping. We have this cut off time in place because our couriers arrive at 16.30 each working day, so naturally orders placed later in the day may not make this deadline.
I hope that this all makes sense, feel free to get in touch if you have any further queries.
Best regards,
Laura
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