Had great experience with Luke at Phoenix, they washed snow off car and made sure i could look over car in a dry well lite warehouse. No pressure was given, and spent time looking over whole car, fou... See more
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See what reviewers are saying
Recently bought from Phoenix RC, without a doubt the best car buying experience we have had, patient, helpful, knowledgeable and hard working (to get us the best finance deal), Luke was brilliant! Fa... See more
Company replied
Phoenix set a very high standard of customer service. They effortlessly make your buying experience a joy. Special mentions for Luke & Ella. Buying experience and post sale contacts keep you well info... See more
Company replied
The attention given to us was 100% Maj was excellent, he made sure that any question we raised was answered, The car was excellent and properly valeted, the whole team were always polite, The car w... See more
Company details
Written by the company
Phoenix RC Automotive specialises in high specification, prestige cars. We have an excellent team of experienced buyers who hand pick our cars from across the UK. All vehicles are HPI clear, come with MOT and full service history. Our cars are inspected and presented to a high standard so you can buy with confidence. ✓ Competitive Part Exchange rates ✓ Extended warranty & service plans available ✓ 5-star customer service & buying experience ✓ Low Rate and No Deposit Finance available ✓ Home Delivery and Click & Collect options Get in touch with our sales team for enquiries via Email: sales@phoenixrc-autos.co.uk Phone: 01484 621021 or 07388 885678
Contact info
United Kingdom
- phoenixrc-autos.co.uk
4.5
Excellent
190 reviews
Replied to 66% of negative reviews
Typically replies within 24 hours
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Blown away experience
After a good 4hour journey to the showroom our only wishes were to grab our new shiny set of car keys and make our way home soonest. 2 hours later we left the showroom with huge grins and not realising the time we spent with Maj and the team! I was blown away with how welcome and comfortable I was made to feel throughout! nothing but smiles, laughter, great atmosphere and a couple of surprises along the way. Maj went out his way to making me feel special and came out for a test drive to answer any question I had, I didn’t have to ask many as he was answering them before I could ask….Difficult to sum this one up in a few words but I won’t be forgetting the day I picked up such an amazing car from such an amazing organisation, anytime soon. Thank you dearly Maj and team at Phoenix RC automotive.!!!
December 22, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Edward, Thank you for your 5 star feedback. We are pleased to hear how great your experience has been with us. We will certainly relay your feedback to Maj who will be proud to have provided you with such a satisfactory experience. Please do not hesitate to contact us if you require anything moving forward. Kind regards, Phoenix RC Automotive
Great customer service and support.
December 21, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Andrew, Thank you for your 5 star feedback. We wish you all the best with your new vehicle, please do not hesitate to get in touch if you require any further assistance. Kind Regards, Phoenix RC Automotive
Easy to communicate and deal sorted…
Easy to communicate and deal sorted with ease with Luke. 10/10
December 14, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Taimur, Thank you for your 5 star feedback. We wish you all the best of motoring in your new vehicle. Kind regards, Phoenix RC Automotive
For me it’s about trust
For me it’s about trust, enthusiasm, honesty and having a shared interest. The guys at Phoenix definitely have that across the entire team. Made buying the car special and enjoyable. Not only do these guys have great stock but it’s a great service too. I would highly recommend and will be going there again for future cars that’s for sure! Best of luck with your business and thanks very much.
December 1, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Daniel, Thank you for your feedback. We will pass your feedback on to Maj, Luke and the rest of the team. Please do not hesitate to get in touch if you require anything moving forward and enjoy your new purchase. Kind Regards, Phoenix RC Automotive
Trustworthy, honest and high standard
You can truly trust Phoenix RC Auto to look after you. I bought a car from Luke at Phoenix, it was fully paid and we had a delivery date set. Luke phoned me to let me know that upon the thorough and final checks, some issues had been uncovered. He insisted a full refund on the basis he wasn’t willing to sell me a car that would cause me concern or issues, nor taint my experience of getting a new car. While obviously we were both gutted, I can’t praise them enough for their honesty and the way they prioritise their customers. Luke was on the case to source me a new car by the next day. Throughout the process Luke was responsive and answered any questions I had, he even got a live video made for me the very same evening I phoned to enquire. (They hadn’t yet filmed one). The service and reliability is second to none, you can buy a high standard vehicle with every peace of mind and I would highly recommend them to everyone. Thank you once again for being exceptional
December 12, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Hannah, Thank you for this honest and reflective review. We are as you mention 'Gutted' but we will always maintain our honest business principles. As Luke will have explained, we are here if you require any further assistance. Kind Regards, Phoenix RC Automotive
I would highly recommend!!!
I would highly recommend
Greats staff
I’m very satisfied
Roni
December 12, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Roni, Thank you for your 5 star feedback. Enjoy your new vehicle and please get in touch if you require anything further. Thanks, Phoenix RC Automotive
Excellent customer service and Luke the…
Excellent customer service and Luke the sales person was lovely, welcoming and friendly.
November 25, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Veon, Thank you for your 5 star feedback. We are pleased to hear that you had a great experience with us. Please do not hesitate to contact us if you require anything in the future. Kind regards, Phoenix RC Automotive
Like everywhere
Very good service. Great company and reliable. Everything is taken care of down to the smallest detail! But then you need help they ignore you. Important just a sold car.
December 4, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Aure, Thank you for your 5 star feedback. We are pleased to hear that you would recommend us! Please let us know if we can assist any further. Kind regards, Phoenix RC Automotive
We have recently purchased our lovely…
We have recently purchased our lovely car with great help from Luke, who has an enthusiastic approach and made the whole process seam effortless and time efficient. Thank you again for the lovely experience. We highly recommend Luke and the company to our friends and family.
November 27, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Bianca, Thank you for your 5 star feedback. We are glad that you had a great experience with us. Please do not hesitate to contact us if you need anything moving forward. Kind regards, Phoenix RC Automotive
Absolutely fantastic service
Absolutely fantastic service. Luke was friendly and professional. Would definitely recommend
November 17, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Anita, Thank you for your 5 star feedback. We are glad you had a pleasant experience with us and hope that we can welcome you back to us in the future. Kind Regards, Phoenix RC Automotive
A unique buying experience which has to…
A unique buying experience which has to set the benchmark for the standard buyer should expect. No hard sell. Friendly staff. Great atmosphere. Thank you Maj and the team
November 24, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Kevin, Thank you for your 5 star feedback. We are pleased to hear that you had a highly satisfactory experience with us. We hope to welcome you back in the future. Kind Regards, Phoenix RC Automotive
A friendly reliable dealership with an outstanding team who sell some great cars!
I couldn’t have asked for a better experience when buying from this company. The staff that helped me (Maj and Luke) couldn’t have been more supportive and helpful when buying. The company sell some really cool looking cars so it’s a pleasure to buy off a trustworthy dealer like Phoenix! I’ll be keeping my eye on even more cars they’re selling in the future, as I know they won’t let me down, thank you Phoenix RC!
November 12, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Sam, Thank you for your kind comments. We will pass your feedback on to the team. Please do not hesitate to contact us if you require any further assistance and we look forward to welcoming you back in the future. Kind regards, Phoenix RC Automotive
Follow-up on Phoenix Automotive
After getting a reply from Phoenix RC automotive via Trustpilot, I decided to do a follow-up.
Yes, I have had the car for two years, but when I first sent you a letter I had only owned the car for 16 months and If you bother to read up on or contact trading standards for the sale of Goods act/consumer rights act you would realise that anything you sell has to be as described, of satisfactory quality and fit the purpose, And, regardless as to how long you say you’re Warranty is, your 3 month warranty is pathetic as according to trading standards, regardless of what Warranty you offer, a legal Warranty would depend on how much money is spent, and at nearly £18,000 trading standard say the warranty should be a minimum of 18 months to 2 years, and as my complaint was well within the 18 months, you are legally bound to uphold my claim which you completely ignored. Also keep in mind I had only driven 3'925 in that time period.
You also say you returned my letters, that’s a lie as I haven’t seen any return letter. My phone number has not changed in the last 10 years so you obviously didn’t try to call.
I’ve read your other reviews and not all your buyers all happy with the purchase.
So I stand by my original complaint and my original review.
I advise everyone not to buy from you and I advise you to give a legal Warranty out in future, and if you’re unsure what that should be, speak to trading standards, as I did.
October 23, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi David,
As a dealership we provide 3 months warranty as part of our service, please note that some independent dealerships do not provide a warranty at all, some for 3 months, some for 6 months, and some including main dealers on used vehicles for 12 months. For 30 days after expiration of the warranty if there is an underlying issue or an ongoing repetitive fault then we can uphold a maximum of 6 months liability under Trading Standards.
The warranty was not an illegal warranty as you have worded, at the point we provided the warranty, it was administered by WMS who are the administrators for VW group, and provided by AA who are a reputable, renowned and accredited company and are one of the UK’s leading warranty providers.
Despite the amount of mileage covered in the time of your ownership, any dealership would require an investigation as to the causation/cause of the fault which could be due to neglect, wear and tear, or just a failure.
We can go back and forth with each other in regards to who said what, but we have evidence of the letter we sent to you, being opened and then returned back to sender. Just to reiterate and to respond to the accusation that we have lied about any written correspondence, we have evidence and proof from Royal Mail, that a special delivery was issued on the 18th April 2023, and the special delivery was stamped and referenced by Royal mail. We currently have the letter and the original envelope in the office if you require a scan or photos to satisfy any disputes.
You are under the impression that for every £1000 spent, you should get 1 months warranty, there is no dealership in the United Kingdom under English law or consumer rights that will uphold this.
In regards to your telephone number, we initially tried to contact you when the first letter was received but we were unable to reach you on a couple of occasions. After 7th June 2021 there is no record of you contacting us through our WhatsApp service which as you will know is our most used communication method.
“If you bother to read up on or contact trading standards for the sale of Goods act/consumer rights act you would realise that anything you sell has to be as described, of satisfactory quality and fit the purpose”
In regards to this section of your review, the car was clearly fit for purpose and up to a satisfactory quality, as you checked the vehicle over at the point of handover, and used the vehicle for 16 months with no issues, reiterating that as a dealership under the stated laws and legislations we are only eligible for a maximum of 6 months post sale.
In regards to your reflection on our complaints, every company receives negative reviews throughout their time of trading. This is down to numerous factors and unique to each and every scenario and customer. As a company, on occasion things may not go to plan and that could be down to human error, or unforeseen circumstances, however every single one of our 1 star reviews have been rectified between us and the customers. This left no bad rapport and has even lead to customers coming back to buy from us again, as they have everything explained to them and all information provided comes from a highly experienced sales and support team.
We welcome any assessments or challenges from Trading Standards as we have no doubt that we have met the requirements of the sale of goods act, consumer rights act and trading standards criteria.
Kind Regards,
Phoenix RC Automotive
Recently bought a TT from Phoenix RC
Recently bought from Phoenix RC, without a doubt the best car buying experience we have had, patient, helpful, knowledgeable and hard working (to get us the best finance deal), Luke was brilliant! Fantastic honest communication. We can safely say that we will definitely buy again from Luke. On the day we collected our car, although it was a 2015 (TT) it was covered in a sheet and when revealed, it looked like ‘brand new’ ⭐️⭐️⭐️⭐️⭐️
Thanks, Darren & Julie
October 26, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Darren & Julie, Thank you for your 5 star feedback. We are glad you are over the moon with your new 2015 Audi TT. We look forward to welcoming you back in the future, and we are sure that Luke will be thrilled to have you back. Please let us know if you require anything further. Kind Regards, Phoenix RC Automotive
Excellent
The dealer is a reliable,trusted dealer because I was very happy with the car I bought from the dealer and the way he approach is amazing. I will be very happy to buy my next future car from them.
October 25, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Jeffrey, Thank you for your 5 star feedback. We are glad you had an easy and smooth experience with us. Please do not hesitate to contact us if you require anything, and we look forward to welcoming you back in the future. Kind regards, Phoenix RC Automotive
Dustin
I’ve got a nice and smooth experience with this garage , the staff it’s amazing , and Luke sorted out the things for me as I expected ! Good experience 💪 and the car … the car it’s lovely ! Big Like ! Thanks guys !
October 14, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Cristian, Thank you for your 5 star feedback. We are pleased you like your new car and we look forward to welcoming you back in the future. We will pass your kind comments on to Luke who will be pleased to hear your feedback. Kind regards, Phoenix RC Automotive
I purchased a Audi A3 from Luke at…
I purchased a Audi A3 from Luke at phoenix RC automotive the service was first class had a few issues with the car Luke & team got them sorted fantastic service from Luke & staff at phoenix RC all the best Ian
June 5, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Ian, Thank you for your 5 star feedback. We are glad you have had a good experience with us and we look forward to welcoming you back in the future. Kind regards, Phoenix RC Automotive
Great experience.always happy to answer…
Great experience.always happy to answer the phone and help in anyway they could.luke top man .👍
October 14, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi James, Thank you for your 5 star feedback. We wish you all the best in your new car and look forward to welcoming you back in the future. Thanks, Phoenix RC Automotive
2015 Toyota GT86 from Luke
I recently purchased a 2015 Toyota GT86 from Luke at Phoenix Automative. I’m not normally one to leave reviews but Luke was absolutely amazing throughout the whole process, accommodated inspections and took the time to look into everything I queried.
The car itself is immaculate and clearly looked after very well by the previous owner and the team at Phoenix. And they’ve been so helpful with queries after purchase where normally you’re left high and dry after handing over money.
I couldn’t recommend Phoenix Automotive enough and will be sticking with them for future purchases.
September 15, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Josh, Thank you for your feedback regarding your recent purchase with us. We are honoured to have provided you with such a high level of service. We will pass your feedback to Luke. Enjoy your lovely new GT86 and we look forward to welcoming you back in the future. Kind regards, Phoenix RC Automotive
Buying any 2nd hand car requires trust
Buying any 2nd hand car requires trust. The buyer has to trust the seller to deliver a vehicle at the right price in the right condition. They also have to deliver on the promises they make in the process of getting you to buy the car. In my experience buying
a relatively low priced car Phoenix RC have delivered in every aspect to an exceptionally high level. It seems no matter how much you pay you get treated very well. No pressure to buy just excellent attention. All staff are friendly, knowledgeable and wanting to help.
I had two faults post sale. Air con not working and fuel guage not working. Both problems were dealt with quickly, efficiently and at absolutely no cost.
Congratulations to the whole team at Phoenix RC.
I my opinion you've got it right.
Thank you for an exemplary buying experience.
September 27, 2023
Unprompted review
Reply from Phoenix RC Automotive
Hi Steve, Thank you for your feedback regarding your recent experience with us. We are proud to have provided you with the exemplary experience that you have described. We are on hand to support you throughout your ownership. If you need us, please do not hesitate to get in touch. Best wishes with your new car. Phoenix RC Automotive
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