Phoenix RC Automotive Reviews 190

From the moment my son made enquires about the car, Luke was transparent and honest taking Us through everything, which made it easy.. I felt that his work ethic & knowledge would ensure that he had return business. He was so helpful and put my mind at ease that Josh had bought a stunning car, thank you
Luke

I purchased a Mini from this dealership and the whole buying experience was excellent. Viewing and test driving the car was a breeze. I was greeted by Maj on arrival who went over the service history, the cars features and asked if I wanted to test drive it. He was very professional, extremely friendly and quite passionate about cars and his stock. This along with the fact that I didn’t at one point feel pressured to buy the car meant that this first experience was a very positive one. Of course I put a deposit down for the car as it was everything I wanted it to be.

Now I need to give these guys extra credit as they were incredibly patient with me. I had some trouble with my bank who I was borrowing money from to purchase the car, essentially the finances were taking a lot longer than usual to come through.

I was able to communicate this with the guys at Phoenix as they are easily reachable via WhatsApp and respond very quickly to messages. They were incredibly understanding of the situation and held the car for as long as they possibly could until I finally got the funds to secure the car.

They also were incredibly patient with me collecting the car, as I work as cabin crew my schedule can change on a very short notice. So I was easily able to change collection dates to fit around my work, again this was all communicated via WhatsApp in a quick and easy manor.

Overall I can’t fault these guys at all, excellent communication, friendly staff who go out of their way to help, and top notch presentation on collection day.

I would definitely buy a car from here again and highly recommend it to anyone.

Buying our car from Phoenix Cars was such a pleasurable experience..we were made to feel at ease and everything was fully explained to us both without any pressure ..all the staff we met were very considerate and helpful ..we would definitely recommend ..a big thanks to Maj for his patience.

Recently brought a car from these guys and haven't a bad word to say, easy to deal with, friendly and even gave a me a few months extra warrantee free of charge. Had a load of other nice cars in the showroom and genuinely an enjoyable experience. Thanks again

Excellent customer service

Bought an older used car from these guys and would absolutely recommend them. Really friendly, honest and professional. A pleasure to deal with. Would definitely buy from them again.

Really helpful with the way they handled the sale. Great people especially Luke who helped me out massively when buying the car

Great customer service from Luke and very easy and quick process

Impressed with luke and the service he provided got the vehicle today and if no issues will 💯 be going back

After travelling over 300 miles to collect my new car I was welcomed by Luke the assistant sales manager, he immediately made feel at ease and after a some refreshments the deal was done, a couple of minor problems however these were soon dealt with and the whole process was carried out professionally, the owner of the business also assisted in dealing with a query I had, all in all a very pleasant experience.

Great customer service throughout. Both Luke and Maj were very friendly, informative and made the whole process of buying my car smooth, enjoyable and stressfree. Would have no hesitation in recommending Phoenix Automotive to a friend or family member. One happy customer.

Great communication and up dates from luke, very happy with my car and nice little goodie bag, great touch.

The whole experience was fantastic. You could not wish for better and polite staff. I would highly recommend. Not only did they provide me with an amazing looking car they made me feel very welcome and at ease. If I could give more than 5 star I would.

Just how easy and helpful and polite and respectful the Staff was ie Luke the sales rep.

I was searching for a Mini on behalf of my sister and a perfect one came up on Autotrader. I was sceptical about buying from an independent trader however I need not have worried. Maj was very helpful and even took the time to show off some of their Supercars I couldn’t afford. Maj booked a test drive with me and was open about the car. He worked hard to make a deal. The car checked out all green on car vertical and it was ready to collect a little later that week, just as soon as the payment was made and we dealt with the paperwork. Maj was great to work with and I would not hesitate to buy from Maj and Phoenix RC Automotive again.

A brilliant company that will go out of their way to help you out.

Highly recommended.

Excellent customer service from Luke..very honest...Top man...Thanks a lot for your help..will come again for my next car...Better service than a main dealer.

Great service, easy transaction all staff well mannered highly recommended

Luke was great and kept us imformed from start to finish, keeping us up to date with the status of the car. Very happy with the service!

very good attitude to customers, despite the cost of the car. I would love to come back here again