I ordered an iPhone 13 and it came in immaculate condition with 92% battery. I ordered it just before the weekend to bank holiday and took a week to get delivered to me which was unfortunate. Other th... See more
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I wanted to buy Iphone for my son, ordered and waited 3 days as info been ''delivery in 1-3 dsays'' didn't arrive. They told me they DO NOT HAVE IT so is not sent! They offer other one, in EXCELLENT c... See more
Company replied
Ordered a Samsung S8 phone [in "Pristine" condition] for the wife at lunchtime on 11th October - delivered lunchtime 14th October. Simply superb service that outpaced the notifications. The phone... See more
I have purchased 2 Samsung S10s over the past 6months - Selected "excellent condition" and they certainly are, they are pristine as if straight out of the box so definitely keep using them. It arrive... See more
Company details
Written by the company
We provide our customers with fully tested, value for money refurbished mobile phones with 6 month warranty.
Contact info
United Kingdom
- sales@phoneenterprise.co.uk
- phoneenterprise.co.uk
3.8
Great
380 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Your website is absolutely crap…
Your website is absolutely crap everytime I’ve wanted to check when my order would be here and to track my item your link takes me onto the web page and says that it doesn’t exist absolutely disgusting use need to sort your website out
May 14, 2025
Reply from Phone Enterprise
Thank you for getting in touch, and we sincerely apologize for the frustration you've experienced while trying to track your order.
We’ve been made aware of an issue affecting our tracking links, and our development team is actively working on resolving it as quickly as possible. We understand how important it is to have accurate updates on your order, and we're doing everything we can to restore full functionality.
In the meantime, if you can provide us with your order number and the email address used to place the order, we’d be happy to manually check the status and provide you with an update.
We truly appreciate your patience and understanding, and we’ll keep you updated as soon as the issue has been resolved.
Just what I ordered thankyou my son is…
Just what I ordered thankyou my son is well happy
March 3, 2025
Terrible service
Terrible service, told 1 to 3 day delivery. Ended up canceling order on 8th day, they ignore emails. Would not deal with this company ever again! Had to use Klarna C.Services to actually cancel the order by raising a complaint. Shocking Service all round but Klarna were brilliant
February 20, 2025
exceptional customer service
Bought a phone for my daughter for Christmas, checked and ok but when opened one of the buttons got stuck. I contacted them on Christmas Day and they responded and sorted for it to be returned and repaired and was sorted in less than a week. Exceptional customer service and can’t fault them at all.
December 25, 2024
Unprompted review
They took the money but said payment…
They took the money but said payment failed sent me no email or nothing?? I went on the online chat and they are telling me they can’t assist further- SCAM DO NOT ORDER
January 2, 2025
Unprompted review
Reply from Phone Enterprise
Thank you for reaching out, and I sincerely apologize for any confusion or inconvenience caused.
From your message, it seems there may have been an issue with the payment process. To assist you further, could you please provide the following details?
1. The email address used for the order.
2. The date and approximate time of the transaction.
3. Any transaction ID or confirmation from your bank (if available).
Sometimes, payments are flagged as “failed” due to system delays or verification processes, even though the charge may appear as pending on your account. Rest assured, if payment was received but the order was not processed, we will resolve this promptly.
Please reply with the requested information, and we’ll investigate this matter immediately.
Great service from these
Great service from these. Ordered an iPhone 13 came next day
September 23, 2024
Good company
Good company , Bought my second phone 13 pro from them for my son and no issues with any of the phones for many months now. Definitely will come back next time for my upgrade.
September 19, 2024
Unprompted review
Feedback and service delivery…
Feedback and service delivery satisfactory.
Phone came without a pin to open the sim pot.
September 2, 2024
Reliable and Trust Worthy
I ordered two iPhone 12s from Phone Enterprise, and they arrived quickly and in excellent condition. The whole process was hassle-free, and the phones are working perfectly. I'm very pleased with their service and will definitely shop here again.
February 5, 2024
Best Place to Buy iPhones
Purchased an iPhone 13 and two iPhone 11s from Phone Enterprise, and I couldn't be more satisfied. The phones are high-quality, and the service was exceptional. They truly care about their customers. Highly recommend for everyone looking for reliable phones!
August 6, 2024
Unprompted review
I’m still waiting to receive my order…
I’m still waiting to receive my order and I’m being bombarded with emails to write a review about the company and product
August 19, 2024
Reply from Phone Enterprise
Dear Frank,
Thank you for reaching out to us. I sincerely apologize for the delay in receiving your iPhone 11. I understand how frustrating this must be, especially with the expected delivery time being 1-3 days.
Upon reviewing your order, I found that it was placed on a Saturday. Please note that we only ship orders on the following business day, which in this case was Monday. Rest assured, your order is on its way, and I’m monitoring it to ensure it arrives as soon as possible.
If you have any further questions or concerns, please don’t hesitate to contact me.
Thank you for your patience and understanding.
Best regards,
MPE
You advertised your phone as unlocked…
You advertised your phone as unlocked mobile, took £179 when it comes it is locked and you made my son cried the whole night you disappointed him he contacted you to unlock it you told him it will take a couple of days. You don’t have any ideas for how long he waited to get this phone and it came, well disappointment .
Put yourself in this situation.
August 19, 2024
Reply from Phone Enterprise
I want to start by expressing my deepest apologies for the distress and disappointment caused by the locked iPhone you received. I can only imagine how difficult this has been, especially for your son, who had been eagerly waiting for his new phone. The experience you described is certainly not what we want any of our customers to go through.
We advertised the phone as unlocked, and it’s clear we fell short of that promise. I sincerely apologize for this oversight. We are currently working to resolve this issue as quickly as possible and will ensure that your phone is unlocked without further delay. I understand how important this is to you and your son, and I’m personally committed to making it right.
In the meantime, if there’s anything else I can do to assist you or make up for this inconvenience, please let me know. Your satisfaction is our priority, and I want to make sure we turn this situation around.
Again, I’m truly sorry for the disappointment and frustration this has caused. Thank you for bringing this to our attention and for your understanding as we work to resolve it.
Best regards,
MPE
Top-Quality Phones and Great Service
Phone Enterprise has been fantastic! Their phones are top-notch, and the service is outstanding. I'm thrilled with my purchase and highly recommend them.
August 4, 2024
Had an excellent experience with these…
Had an excellent experience with these guys very helpful and excellent service would definitely recommend
July 26, 2024
Unprompted review
The guy was on the ball with delivery…
The guy was on the ball with delivery package ect and also helped when there was a problem did have to send one fone back tho but he sent one straight bk out so that was gd did have to wait bit longer for another one I ordered on one of the fone volume button down don’t work and both charges broke first day used them other than that the man was really helpful and did he best and was gd in the end
August 1, 2024
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