Phonesurgeryonline Reviews 80

TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 49 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their helpfulness, professionalism, and extensive knowledge, often highlighting specific individuals for their exceptional service. Many people found the service to be excellent, efficient, and prompt, with devices being repaired or set up quickly. However, some people were dissatisfied with the product and service, citing issues with faulty goods and concerns about product authenticity and origin. A few other people also felt that the customer service was poor, mentioning instances of being pressured into purchases or experiencing difficulties with data transfer and account setup.

What people talk about most

Staff

Customers consistently note positive experiences with staff. Many reviewers praise specific individuals like... See more

Service

People report positive experiences with service. Customers consistently praise the friendly, professional,... See more

Product

Clients share ambiguous opinions on product. Some customers had positive experiences, such as receiving a... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the nex... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more


Company details

  1. Phone Repair Service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

80 reviews

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Hasn’t replied to negative reviews

How this company uses Trustpilot

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Rated 5 out of 5 stars

Great Service Shepperton store

Unfortunately broke my screen, phone was totally un-usable. I took it in to phone surgery in Shepperton and Alex was a life saver, he ordered the correct part and I had my phone back working the next morning.
Great service, cannot recommend enough.....
If you've got an issue with your phone... go see Alex!

April 24, 2026
Unprompted review
Rated 5 out of 5 stars

Incredible time

Matt at the Thatcham branch is an absolute star. Helped me with an urgent issue on my iPhone within 10 minutes. Couldn’t recommend enough

April 23, 2026
Unprompted review
Rated 5 out of 5 stars

I took my laptop into the Thatcham…

I took my laptop into the Thatcham branch and was served by Matt. Service was friendly, professional and prompt. The laptop was ready for collection within 48 hours and is working perfectly.
Fully recommend this shop.

April 22, 2026
Unprompted review
Rated 5 out of 5 stars

Top guy at Thatcham

Just had a wonderful experience in. THATCHAM. Took care of me and ensured process was really easy. Really enjoyed the experience had my phone fixed next day and works like a charm. Couldn't recommend enough. Choosing this lad everytime

April 20, 2026
Unprompted review
Rated 5 out of 5 stars

Prompt excellent service

I dropped my phone in water & needed a replacement as well as getting data recovered from the damaged phone.
Matt in the Thatcham branch diagnosed that the screen was damaged, recommended a choice of 3 replacemdnt models explaining the benefits of each one & transferred data from the old one to new one after ordering a new screen within 24 hours of my initial visit. Matt was very helpful & I would recommend using the Thatcham branch.

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Matt went above and beyond in service…

Matt went above and beyond in service even phoned me on his time off to say that he would be here at 8:30 in the morning to do a deal on a phone that I was enquiring about all loaded on fast efficient and very impressed with the service,

April 8, 2026
Unprompted review
Rated 5 out of 5 stars

Magical experience!!! 5 🌟

Just had a wonderful experience in Thatcham. Wonderful man helped me with getting a new tablet and made it very easy. Do not go elsewhere!!! He will sort you out in no time.

April 7, 2026
Unprompted review
Rated 5 out of 5 stars

Matt from Thatcham

Matt from Thatcham, most people can’t get me to spend any money but Matt convinced me. Switching to a New iPhone after my previous one was on the verge of death. Truly magical experience and helped me transfer everything. Will come again

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Matt at Thatcham Phone Surgery provided excellent service and went the extra mile to diagnose and fix my phone problems. He is committed to really helping his customers. I will definitely use his services again.

April 2, 2026
Unprompted review

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