Phonesurgeryonline Reviews 

121
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently highlight the staff's exceptional helpfulness, extensive knowledge, and friendly approach, making interactions pleasant and reassuring throughout the process. People frequently commend the excellent service, noting its efficiency, promptness, and straightforward process for various repairs and seamless data transfers. Reviewers appreciate the quick resolution of issues, often having their devices fixed or data transferred within a very short timeframe, sometimes even within minutes. The convenient locations are also frequently mentioned, making it easy for consumers to access services and receive timely assistance without hassle.

What people talk about most

Staff

Reviewers consistently express satisfaction with the staff, highlighting their helpfulness and excellent... See more

Service

Users describe positive interactions with service, highlighting helpful, efficient, and friendly experiences... See more

Product

Consumers find product experiences to be ambiguous, with some reporting positive outcomes like quick repairs... See more

User experience

Customers consistently note positive experiences with user experience, often highlighting how straightforward... See more

Location

Reviewers highlight positive aspects of location, with many customers expressing satisfaction with various... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

I visited Beaconsfield Phone Surgery and met with Mr Ali to obtain a card for Lebara. He was most helpful in advising me what needs to be done by me. His gentle and soft approach helped me in setting... See more


Company details

  1. Phone Repair Service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

121 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(121)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

I was so pleased to make the decision…

I was so pleased to make the decision to go local for my iPhone upgrade and I couldn’t be more pleased, Matt has given me such clear advice and confidence about my purchase as well as helping me make the transition from one phone to another shiny new iPhone

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

Was in Thatcham

Was in Thatcham, very cheerful man behind the counter and was very charming while helping me with my iPhone. Thank you very much for the help!

June 22, 2026
Unprompted review
Rated 5 out of 5 stars

While in Thatcham came into the shop to…

While in Thatcham came into the shop to purchase a new SIM card however I latwe found at the fault was with my flip phone. Matt was lovely at assisting me through my choices showing me phones at all sorts of prices. Once we landed on a phone he helped me buy some accessories which I needed to protect my phone. Matt was charming and lovelg to deal with. Will come agai. Thank you!!! ❤️

June 19, 2026
Unprompted review
Rated 5 out of 5 stars

visit for advice from Beaconsfield Phone Surgery

I visited Beaconsfield Phone Surgery and met with Mr Ali to obtain a card for Lebara. He was most helpful in advising me what needs to be done by me. His gentle and soft approach helped me in setting all the various bits on my new phone -always with a smile. I feel he is a great asset to Phone Surgery located in Beaconsfield and would recommend them.

June 11, 2026
Unprompted review
Rated 5 out of 5 stars

Was in thatcham with a new phone and i…

Was in thatcham with a new phone and i didnt know how to use the bloody thing much less get tbe stuff from my old phone but Matt helped me out reallg quickly ans overall a great ezperience thank you!!!!! ❤️❤️❤️❤️

June 12, 2026
Unprompted review
Rated 5 out of 5 stars

Great service thatcham branch

Brilliant, fast and friendly service. Just had my second repair done in the thatcham store.

Initially had a charging port replacement on my Nintendo switch. Very quick turn around and works perfectly now.

Today I had the charging port on my iPhone 16 pro max replaced. Again perfect service and fixed within an hour!

Would 100% recommend! Fingers crossed I don’t have any further issues with any of my devices however if I do I know I can trust phone surgery (thatcham) to do it well.

Thankyou!

June 6, 2026
Unprompted review
Rated 5 out of 5 stars

Alex was extremely helpful at Phone…

Alex was extremely helpful at Phone Surgery Shepperton. I have asked for his help last minute with three of my families phones from a broken camera cover, viruses on my parents phone to replacing my daughters phone when hers was on its last legs! He was always polite, knowledgeable and never patronising. Would recommend someone to trying this branch.

June 2, 2026
Unprompted review
Rated 5 out of 5 stars

Just saw Matt at Chalfont

Just saw Matt at Chalfont, very very helpful, charming, and speedy. Lost access to my phone but he got access into it again!!! Always coming here!!!! Thank you so much!!!

May 23, 2026
Unprompted review

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