Phonesurgeryonline Reviews 

122
TrustScore 4.5 out of 5

4.7

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their exceptional helpfulness, extensive knowledge, and professional demeanor, making interactions pleasant and efficient. The service provided is frequently highlighted as excellent, with many appreciating quick repairs, seamless data transfers, and an overall easy process. Reviewers often note a positive user experience, feeling comfortable and well-informed, with problems solved promptly at various convenient locations. However, some customers also noted concerns regarding product integrity and sales practices. A few people mentioned issues with product functionality or service assessments, which resulted in concerns about purchases, refunds, and clarity.

What people talk about most

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, knowledge, and friendly... See more

Service

People report positive experiences with service, often highlighting the helpfulness and efficiency of the... See more

Product

Clients share ambiguous opinions on product, with some customers expressing satisfaction with new phone... See more

User experience

Reviewers express satisfaction with the user experience, particularly regarding data transfer and phone... See more

Location

Customers had positive experiences with location, with many reviewers expressing satisfaction with specific... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

I visited Beaconsfield Phone Surgery and met with Mr Ali to obtain a card for Lebara. He was most helpful in advising me what needs to be done by me. His gentle and soft approach helped me in setting... See more


Company details

  1. Phone Repair Service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.7

All reviews

(122)

87 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Matt from Thatcham

Matt from Thatcham, most people can’t get me to spend any money but Matt convinced me. Switching to a New iPhone after my previous one was on the verge of death. Truly magical experience and helped me transfer everything. Will come again

April 6, 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Matt at Thatcham Phone Surgery provided excellent service and went the extra mile to diagnose and fix my phone problems. He is committed to really helping his customers. I will definitely use his services again.

April 2, 2026
Unprompted review
Rated 1 out of 5 stars

My elderly mother in law was having…

My elderly mother in law was having problems with her Samsung phone and went into the Beaconsfield branch of PhoneSurgery and was persuaded to buy an iPhone 13. They used their own Apple ID and iCloud to set up the iPhone 13 and to transfer a few photos and a few messages from her Samsung and then swapped her sim over. When we checked her phone two weeks later we found the shop was still signed into her phone with their Apple ID and iCloud. We took the iPhone 13 back to the Beaconsfield shop to get them to wipe it and have since sold it . My mother in law is now back on her old Samsung with her original SIM card. No explanation from the shop for why they did what they did. Not safe practice!

March 14, 2026
Unprompted review
Rated 5 out of 5 stars

⭐️⭐️⭐️⭐️⭐️ Great service and a really easy experience

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to go ahead. The pricing and any additional costs were laid out upfront, and the phone was fixed quickly with no fuss.
Really impressed with the service — would happily recommend.

February 5, 2026
Unprompted review
Rated 5 out of 5 stars

Matt from Thatcham

Matt from Thatcham, was wonderful in providing engaging knowledge. He made sure that the process of data transfer was easy and secure. I felt comfortable.

February 3, 2026
Unprompted review
Rated 5 out of 5 stars

Mat really looked after me and has done…

Mat really looked after me and has done an absolutely fantastic job on my phone, it's like having a new phone again.
He is very helpful and friendly a pleasure doing business with him,I will return if I have problems again.
Thanks mate.

January 31, 2026
Unprompted review
Rated 5 out of 5 stars

Matt from the Thatcham branch

Matt from the Thatcham branch, very professional young man and knows how to communicate with old people. Did everything for me. Anyone asks me where to go, I'll tell them to go to Matt

January 27, 2026
Unprompted review
Rated 5 out of 5 stars

Highly recommend Uxbridge

Highly recommend Phone Surgery in Uxbridge. My elderly mum’s iPhone stopped working & she is reliant on it for her diabetes sensor App. Took the phone into Uxbridge store & the guys couldn’t have done anymore to help. The motherboard was faulty so needed a new phone which they helped to set up & transfer the data, Apps etc. Nothing was too much trouble & the price matched a new phone with John Lewis. Definitely going to use them in the future for any mobile issues. Thank you for being so helpful & supportive

January 15, 2026
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look