Phonesurgeryonline Reviews 

122
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Looking at 87 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the friendly staff for being exceptionally helpful, knowledgeable, and welcoming during phone repairs or new device purchases, ensuring everything goes smoothly. Consumers frequently note that the overall service is extremely prompt, efficient, and provides a completely stress-free data transfer experience from old phones. However, some people mentioned frustrating issues regarding disputed repair diagnoses, unexpected extra charges, or missing item packaging after their visits. A few other people also felt that certain store transactions lacked proper transparency, clear communication, and adequate customer support resolution when problems arose.

What people talk about most

Staff

Customers report positive experiences with staff, highlighting helpful and friendly service from employees... See more

Service

Customers consistently note positive experiences with service, highlighting brilliant, fast, and friendly... See more

Product

Users describe ambiguous interactions with product purchases and repairs, reflecting a high level of... See more

User experience

Reviewers highlight positive aspects of user experience, expressing overall satisfaction and relief when... See more

Location

Reviewers express great satisfaction with the store locations and local service. Customers consistently... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Took my phone in for repair and Matt from Thatcham branch was brilliant from start to finish. He was really easy to deal with, explained everything clearly, and there was absolutely no pressure to... See more

Rated 5 out of 5 stars

My iphone had died so I wenton 17 Jan 2027 to Phone Surgery in Thame where I had been before and received excellent service. I was greeted by Nathan, only in his second week here, with a smile and gre... See more

Rated 5 out of 5 stars

Took my Google Pixel to Beaconsfield Branch for a battery change. Hamza was absolutely excellent and did the job very carefully and well. It was a bit more complicated than anticipated but the quoted... See more

Rated 5 out of 5 stars

I visited Beaconsfield Phone Surgery and met with Mr Ali to obtain a card for Lebara. He was most helpful in advising me what needs to be done by me. His gentle and soft approach helped me in setting... See more


Company details

  1. Phone Repair Service

Information provided by various external sources

Our Professional mobile iPhone repair service experts are serving your iPhone, tablets, and laptop repair needs and are located in Uxbridge, London, UK. We have made 15 mint iPhone repair services for screen repair, water damage, battery replacement and charging problems.


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

122 reviews

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No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

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4.7

All reviews

(122)

87 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Pocket Geek shop in Chalfont St Peter

Pocket Geek shop in Chalfont St Peter, provided excellent service. Fully updated on progress of repair by phone and email, quick professional repair. Would definitely use again and highly recommend.

March 7, 2022
Unprompted review
Rated 1 out of 5 stars

Unfortunately I have to leave very bad…

Unfortunately I have to leave very bad review. I visited our local repair shop to repair my iPad I paid 220 pounds for repair that didn’t work and now my iPad is back in the shop and they want to charge me again for the same repair please don’t use this company

December 19, 2021
Unprompted review
Rated 5 out of 5 stars

Great service!

I take a lot of iPhone's in (I manage a business iPhone fleet) and they always do a great job and very flexible with time.

November 23, 2021
Unprompted review
Rated 5 out of 5 stars

Great service

The staff were friendly and professional and replaced the screen on my mobile phone within the hour. This was a genuinely good experience.

October 15, 2021
Unprompted review
Rated 5 out of 5 stars

Super helpful and really knowledgable

Super helpful and really knowledgable! Highly recommend!
The guys at Uxbridge branch are very honest & highly knowledgeable. They came back with a quick analysis and I was super impressed with their diagnosis. They even cleaned my phone and charged it up! So sweet of them! They are much nicer than the guys who work at Apple, so if your reading this then check out the Uxbridge branch! You are in very safe hands:)
I highly recommend Uxbridge and HUGE thanks for saving me!

September 3, 2021
Unprompted review
Rated 5 out of 5 stars

ive used the Shepperton branch twice…

ive used the Shepperton branch twice now, once for a new Sony experia screen and now for an Ipad mini 4 screen. Both times the service has been excellent and the turnaround time is impressive. Dropped the ipad mini off at about 2pm, it was ready a couple of hours later all working
Thanks

June 19, 2021
Unprompted review
Rated 5 out of 5 stars

Phone surgery Uxbridge for all your device repairs

I have used phone surgery Uxbridge multiple times to repair friends and family devices. The staff are well informed and courteous. They kept in touch with me on updates with the various repairs. I will continue to use and recommend phone surgery Uxbridge to prolong the life of all my devices. Thx so much for your services.

June 1, 2021
Unprompted review
Rated 1 out of 5 stars

The website stated 20% off first orders…

The website stated 20% off first orders upon checkout the code did not work. I contacted customer services who told me the phone that I wanted to purchase was refurbished but again it clearly stated that it was a new device in big bold letters. I personally would not recommend them as there is alot of false advertisement on there website.

March 11, 2021
Unprompted review
Rated 5 out of 5 stars

£49.99 plays £250!

I was quoted more than £250 to replace the earpiece in my 3 year old, but otherwise perfect iPhone 7. After a 15 minute wait outside the Applestore I was told that I would have to make an appointment for Saturday. I went downstairs to the Phone Surgery in The Oracle in Reading, and one and a half hours later collected my repaired phone for £49.99. Great service, nice people and a twelve month guarantee. Nuff said.

August 28, 2020
Unprompted review

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