Photoframesandmore Reviews 

276
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials and how wonderfully the items showcase their treasured artwork and family photos. Consumers truly love the prompt shipping and mention that packages always arrive carefully wrapped and well protected. Buyers find the website simple to navigate, making the entire purchasing journey smooth and completely stress-free. Some reviewers were not happy with sizing discrepancies, mentioning that certain custom frames did not fit their pictures properly. A few people also experienced unexpected delivery delays and handling issues when parcels were managed through external courier services.

What people talk about most

Product

Consumers find product to be positive, highlighting that frames are well-made, sturdy, and fit their... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with the well-made and sturdy... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and securely... See more

Order

Users describe positive interactions with order, noting that the website provides clear instructions and... See more

Service

Customers had overwhelmingly positive experiences with service, noting consistently excellent support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered tray frame in black for my painted art work. Painting fits perfectly, all fittings provided, very good quality, delivered earlier than estimated time on order confirmation. My picture looks... See more

Rated 5 out of 5 stars

Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Place... See more

Company replied

Rated 5 out of 5 stars

I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product a... See more

Company replied

Rated 5 out of 5 stars

The Frame and the inserts are quality and really display my father in laws WWII medals and his photo in a befitting, professional way . It reminds us that things such as this should be on display, be... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Wood Frame Supplier

Written by the company

Small Family Run Framing business based in the UK. We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing. As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames. We also provide a range of frames than can be made to your measurement, with our bespoke framing service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

276 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

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4.6

All reviews

(276)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

This frame is perfect for my needs .Ive…

This frame is perfect for my needs .Ive been looking for ages to find open frames for my paintings to give them a finished more professional appearance.
I tried one and it’s just right ,I will be purchasing more.
I would recommend this company , the frame was packaged with care and very secure and arrived when the company said it would ,so thank you .

October 30, 2025
Rated 4 out of 5 stars

No instructions included for floating frames...

The frame itself is fine, arrived promptly and was well packed. However, all the accompanying small parts needed some explanation and what might be obvious to yourselves, is not obvious to people who do not frame pictures every day. It took a long time (and some wastage...)to make sense of it and instructions for hanging a picture in a floating frame would have been appreciated. Thank you.

October 31, 2025
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Reply from Photoframesandmore

Hi Andrea,
Thank you for your review — we really appreciate your feedback! We completely understand that not everyone is familiar with how to assemble float frames, as they are a little different from standard picture frames.

We do offer a short video on the product listing showing how to assemble our float frames, as well as a more detailed tutorial available under our Framing Tutorials section:
https://photoframesandmore.com/pages/how-tos-framing-tutorials

Rated 5 out of 5 stars

Good all round service

Good selection of frames to choose from, competitively priced. Ordered next day delivery and frame arrived next day. Online ordering process was easy. Would recommend and use again.

October 2, 2025
Rated 3 out of 5 stars

Thought it would be better value for money

I liked how easy it was on the website to find the correct size and mount needed. However when the actual frame came I thought it would be more sturdy and higher quality as it was coming from a specialised frame shop.

September 28, 2025
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Reply from Photoframesandmore

Thank you for your feedback — we’re glad you found it easy to choose the right size and mount on our website. All of our frames are handmade in our UK workshop using real wood. We use Perspex instead of glass (as mentioned in the listing) to keep the frame lightweight, safe to ship, and easy to hang — so while it may not feel as heavy or sturdy as glass, it is still very durable. The mount is acid-free with a precision machine-cut bevelled finish, giving a professional, long-lasting result. We carefully select all materials to ensure both quality and longevity.

Rated 5 out of 5 stars

Efficient delivery

Frame was exactly as described and was dispatched quickly.
Would recommend.

August 28, 2025
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Reply from Photoframesandmore

Thank you for your kind review!

Rated 5 out of 5 stars

An excellent and well made product and…

An excellent and well made product and this company have great customer service too.
When there was a problem with the delivery company they went above and beyond to rectify the problem and made sure I got my order in time for when it was needed. Would highly recommend them.

August 27, 2025
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Reply from Photoframesandmore

We’re thrilled to hear you’re happy with your frame and our customer service. We always do our best to ensure every order reaches our customers on time, and it’s great to know we could resolve the delivery issue for you. Your recommendation means a lot — we really appreciate it!

Rated 5 out of 5 stars

The company went above and beyond when…

The company went above and beyond when a) I forgot to put flat number in address and b) needed the frame asap for my daughter. The frame itself was just what we wanted. Thank you

September 2, 2025
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Reply from Photoframesandmore

We’re glad we could help get your frame to you on time, even with the address mix-up, and that it was exactly what you wanted for your daughter. It’s always our goal to make sure every order is smooth and stress-free, and we really appreciate you taking the time to share your experience.

Rated 5 out of 5 stars

Photo frame arrived safe and sound

Photo frame arrived safe and sound, fitted perfectly to custom measurements for a jigsaw puzzle.

September 1, 2025
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Reply from Photoframesandmore

We’re thrilled to hear your frame arrived safely and fits your jigsaw puzzle perfectly. It’s always a pleasure to create custom frames that match exactly what our customers need, and we’re so glad you’re happy with it.

Rated 5 out of 5 stars

Good quality

Good quality, as described
Took a bit longer to be delivered as a machine had broken. Was kept well informed

August 28, 2025
Rated 5 out of 5 stars

Second time buying

Second time I have bought from this company. Great website, easy ordering, safe packaging for fragile items, arrived on time. Excellent product and service. Thanks

August 5, 2025
Rated 5 out of 5 stars

I ordered a photo frame for a canvas I…

I ordered a photo frame for a canvas I had made for my granddaughter. When the frame arrived it was the wrong size so I contacted Tamara and she had a new frame sent out next day, The new frame fits perfectly so a big thanks to all for their excellent customer service.

July 22, 2025
Unprompted review

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