Photoframesandmore Reviews 

276
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Considering 146 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the exceptional quality of the materials and how wonderfully the items showcase their treasured artwork and family photos. Consumers truly love the prompt shipping and mention that packages always arrive carefully wrapped and well protected. Buyers find the website simple to navigate, making the entire purchasing journey smooth and completely stress-free. Some reviewers were not happy with sizing discrepancies, mentioning that certain custom frames did not fit their pictures properly. A few people also experienced unexpected delivery delays and handling issues when parcels were managed through external courier services.

What people talk about most

Product

Consumers find product to be positive, highlighting that frames are well-made, sturdy, and fit their... See more

Quality

People report positive experiences with quality, expressing deep satisfaction with the well-made and sturdy... See more

Delivery service

Reviewers mention positive feedback about delivery service, noting that packages arrive promptly and securely... See more

Order

Users describe positive interactions with order, noting that the website provides clear instructions and... See more

Service

Customers had overwhelmingly positive experiences with service, noting consistently excellent support and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I ordered tray frame in black for my painted art work. Painting fits perfectly, all fittings provided, very good quality, delivered earlier than estimated time on order confirmation. My picture looks... See more

Rated 5 out of 5 stars

Have previously used this company on etsy for gifts, however now had reason to do a bigger purchase for our nursery. Messages were replied to really quickly, and they were always really helpful! Place... See more

Company replied

Rated 5 out of 5 stars

I ordered one of their Made to Measure frames recently and I couldn't be happier. I had a couple of questions before ordering that were answered quickly and clearly. The quality of both the product a... See more

Company replied

Rated 5 out of 5 stars

The Frame and the inserts are quality and really display my father in laws WWII medals and his photo in a befitting, professional way . It reminds us that things such as this should be on display, be... See more

Company replied


Company details

  1. Picture Frame Shop
  2. Wood Frame Supplier

Written by the company

Small Family Run Framing business based in the UK. We Specialise in Military Medal, Sports Medal, Memorabilia and Flag Framing. As well as suppling a huge range of Multi Aperture frames, Photo Frames and Ready Made Frames. We also provide a range of frames than can be made to your measurement, with our bespoke framing service.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

276 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 80% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.6

All reviews

(276)

144 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great product

Quick and easy site. Great quality and lots of different choices to choose from. The only thing I would have liked would be the choice of a standing frame rather than just the wall mounted. But everything else was great .

April 1, 2025
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Reply from Photoframesandmore

Thank you for the lovely review! We're so glad you found the site easy to use and loved the quality and variety. We really appreciate your feedback on standing frames—it's a great suggestion, and we'll definitely look into adding that option in the future.

Rated 5 out of 5 stars

Very happy with my instax frame

Very happy with my instax frame, I am using it to store my polariods taken throughout my pregnancy and I've had so many comments from people who wish they'd done the same. I just purchased a second one to store polaroids of my son through his first year of life once he is born.

January 28, 2025
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Reply from Photoframesandmore

Thank you so much for your kind words! We're thrilled to hear how you're using the Instax frame—what a beautiful way to capture such special memories. Wishing you all the best with your new arrival :)

Rated 4 out of 5 stars

Lovely product

I found the ordering process a little difficult to do. My order came promptly and the quality is very good. I will be ordering another one for further medals.

March 27, 2025
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Reply from Photoframesandmore

Thank you for your feedback! We're glad to hear you’re happy with the quality and prompt delivery. Sorry to hear the ordering process was a bit tricky—we’re always working to improve and really appreciate you letting us know. If you need help in the future please contact us, we are always happy to help :)

Rated 5 out of 5 stars

The quality of the frame is brilliant…

The quality of the frame is brilliant and the online instructions are detailed and easy to follow. I will certainly be ordering frames from here again for my artworks and will be recommending to my customers too. The company went above and beyond, by including an extra something that I requested as a big favour. The frame is packaged very well and I am able to reuse it all to send my work out to an art gallery.

March 5, 2025
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Reply from Photoframesandmore

Thank you so much for your lovely review! We're thrilled to hear you were happy with the frame quality and found the instructions easy to follow. It means a lot to us that you'd recommend us to your customers, and we're always happy to go the extra mile. So glad the packaging is reusable too—best of luck with your gallery submission!

Rated 5 out of 5 stars

Zero damage

Quick delivery, very well packaged. Highly recommend.

March 3, 2025
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Reply from Photoframesandmore

Thank you for your review :)

Rated 5 out of 5 stars

Good quality and value with prompt…

Good quality and value with prompt delivery. I’ll be buying again.

March 1, 2025
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Reply from Photoframesandmore

Thanks so much! We're glad you were happy with the quality, value, and speedy delivery. Looking forward to your next order!

Rated 5 out of 5 stars

I think your tray frames are excellent

I think your tray frames are excellent. I've used them a number of times. They are easy to use and you provide all the bits for attaching.
I have now had white, black and grey frames. All very successful.

February 25, 2025
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Reply from Photoframesandmore

Thank you for your fantastic feedback! We're so glad to hear you've had success with our tray frames in different colours. It's great to know you find them easy to use and that everything you need is provided. We appreciate your continued support!

Rated 5 out of 5 stars

Very accurate measurements and speedy…

Very accurate measurements and speedy service.

February 25, 2025
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Reply from Photoframesandmore

We're glad to hear the measurements were spot on and that you received your order quickly. We appreciate your feedback!

Rated 2 out of 5 stars

This service assumes you are looking to…

This service assumes you are looking to frame a stretched canvas. The description on the website can be more explicit.

January 31, 2025
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Reply from Photoframesandmore

Thank you for your feedback. We’re surprised to see this concern, as we have never encountered confusion about this before. Our description and infographic clearly state that the frame is designed for pre-stretched canvases (those on a wooden stretcher frame). We take great care in wording our listings and providing detailed visuals to ensure clarity. However, we will review the wording again to ensure it remains as clear as possible.

Rated 5 out of 5 stars

Excellent service and quality of items.

Ordered 2 multi aperture frames in different sizes. Delighted with the quality and price of the frames. Extremely quick service and frames packed very securely. Have ordered frames from this company before and as always delighted with the quality and service. Would have no hesitation in ordering from this company again.

February 3, 2025
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Reply from Photoframesandmore

Thank you so much for your kind words! We're delighted to hear that you're happy with the quality, price, and service. It’s always a pleasure to have returning customers, and we truly appreciate your support. We look forward to helping you again in the future :)

Rated 5 out of 5 stars

Great products

Fast delivery - great products! Will definitely use again.

January 29, 2025
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Reply from Photoframesandmore

Thank you for your feedback! We're so glad you're happy with our products and speedy delivery :)

Rated 5 out of 5 stars

Excellent service

Excellent service, great frames. Arrived faster than promised. Best prices too!

January 27, 2025
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Reply from Photoframesandmore

We're thrilled to hear you're happy with our service, frames, and pricing. We appreciate your support!

Rated 4 out of 5 stars

Great frame and delivered on time, but unsustainable packaging tape

Great frame and delivered on time. The only reason I didn’t give 5 stars is that the packaging was terrible. The cardboard cannot be recycled with all that plastic tape on it and it took ages to remove it all. Please invest in some brown paper tape with fragile printed on it.

January 27, 2025
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Reply from Photoframesandmore

Thank you for your feedback! We're glad you’re happy with the frame and delivery. We appreciate your comments on the packaging and are always looking for ways to improve sustainability. We’ll certainly take your suggestion on board :)

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