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Company details

  1. Software Company

Written by the company

Phrase is a leader in Language Intelligence. Its enterprise platform automates, manages, and delivers multilingual content, helping organizations build deeper customer connections and accelerate business growth. Thousands of global brands use Phrase across hundreds of languages to reduce time to market and deliver consistent brand experiences worldwide. The Phrase Platform brings together translation management, software localization, multimedia localization, machine translation, workflow automation, and language AI in a single integrated environment. From marketing campaigns and product interfaces to apps, audio and video, customer support, and technical documentation, teams manage multilingual content in a single platform. Phrase enables organizations to operationalize AI across multilingual content workflows while maintaining governance, quality control, and brand consistency. Built for complex and fast-moving organizations, Phrase connects directly to the systems where content is created and published. Marketing teams launch global campaigns faster, product teams deliver localized software continuously within development workflows, and customer experience teams provide consistent multilingual support across channels. This open ecosystem architecture allows localization to operate as part of broader content, product, and customer experience workflows. Core capabilities of the Phrase Platform include: - AI-powered translation workflows with secure large language model integrations and adaptive machine translation - Multimedia localization with AI-powered subtitling, dubbing, transcription, AI voice generation, and captioning - AI agent orchestration for context-aware translation and automated post-editing - A broad integration ecosystem connecting CMS platforms including Contentful and Optimizely, customer support platforms including Salesforce, marketing automation systems, developer tools, and design environments including Figma - Native integrations with repositories including GitHub, GitLab, Bitbucket, and Azure DevOps - Over-the-air localization and SDKs for iOS and Android applications - Translation Memory and terminology management to maintain linguistic and brand consistency - Automated quality evaluation and quality performance scoring - In-context preview and visual review tools for faster review cycles - Advanced workflow automation with Phrase Orchestrator, a no-code interface for building and managing approval processes - Vendor management for in-house teams, language service providers, and marketplace partners - Open API, CLI, and webhooks for extensibility and automation - Reporting and analytics to monitor quality, cost efficiency, and performance - Scalable architecture designed for enterprise content volumes Phrase supports global organizations across industries including technology, gaming, retail, manufacturing, automotive, travel, and life sciences. These organizations use Phrase to accelerate global product launches, scale international marketing, and deliver consistent multilingual customer experiences across every market. Enterprise readiness sits at the core of the Phrase Platform. Phrase is ISO 27001 certified and provides robust security, governance, and compliance capabilities including SSO, role-based permissions, granular access controls, and secure cloud infrastructure designed for global organizations. Trusted by leading global brands including Uber, AWS, Volkswagen, and Zendesk, Phrase ensures multilingual content is delivered at scale while maintaining quality, consistency, and control. Learn more at phrase.com.


Contact info

2.5

Poor

TrustScore 2.5 out of 5

8 reviews

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Hasn’t replied to negative reviews

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Rated 3 out of 5 stars

Phrase used to be my favorite...

Phrase used to be my favorite and highest-quality CAT tool. However, ever since they added the pop-up black windows with unnecessary information—like notifications that QA is complete (something anyone can already see) or that a file is ready to submit—which often doesn’t even work, it has become incredibly annoying to work in the tool. What used to be smooth and efficient is now frustrating and disruptive.

November 4, 2025
Unprompted review
Rated 1 out of 5 stars

The service is extremely expensive, support is poor, customer service laughable

The service is extremely expensive. They have a completely unacceptable quota system. Let's say you have a big project and need extra quota, that quota will be carried forward and you can't go back. You can buy one-off quota, but it is more expensive. The system is buggy. I was locked out of the system only for them to notice that my quota had been miscalculated. And that took six weeks. And now they are refusing a refund. Support is terrible. And customer service is laughable. Steer well clear.

September 20, 2025
Unprompted review
Rated 1 out of 5 stars

Not half as good as it used to be

Since the Americans took over Memsource, everything has gone South. The interface has gone to a complete mess, plans cost double as much as the prior year, one can't cancel the next subscription period within the last days. Steal that last period subscription of mine, and party on my behalf. Well done. It's over with me.

September 18, 2025
Unprompted review
Rated 1 out of 5 stars

50% subscription increase without warning

Phrase just put up my monthly freelancer subscription price by exactly 50% without warning or explanation. When I wrote to them querying this they just sent a standard FAQ back, claiming that they definitely notified everyone 60 days beforehand. I just checked my emails very carefully, including my spam folder, and there is no notification.

May 20, 2024
Unprompted review
Show reviews in all languages. (8 reviews)

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