This company took my order in June 2021. Today is 1st of July 2024 and I have just had a verdict by a JUDGE for these scam artists to give me my money back. Take them to the small claims court... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
Quite possibly the worst run family company I have ever experienced, lies , cheats, no respect for law or legislation, held money for two years,ignoring requests for refund claiming “ bespoke item” wh... See more
Shocking service , item ordered over 2 years ago . Arrived faulty , on trying to contact customer services emails are just ignored or passed on to other staff memebers which aren’t able to resolve .... See more
Be careful because this company operates under many different names, using smaller branch companies that they own. One of them is "Nebra Ltd" which I bought a hotspot device from that was dead on arri... See more
Company details
- Computer Store
- also in
- Battery Store
- Computer and Accessories Store
- Electronic Spare Parts and Components Store
Written by the company
Pi Supply is an intelligent power switch for the Raspberry Pi computer. We have just been successfully funded on Kickstarter here - http://kck.st/UVBXTE and you can also now purchase a Pi Supply from - http://www.pi-supply.com
Contact info
Unit 4 Bells Yew Green Business Court, TN3 9BJ, Tunbridge Wells, United Kingdom
- sales@pi-supply.com
- pi-supply.com
2.0
Poor
185 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Very good customer service
Very good customer service. The power supply I had purchased failed after 6 months. And was replaced without quibble and very quickly.
Recommended
April 20, 2020
Unprompted review
Reply from Pi Supply
Thanks for your kind words
Pi Supply Team
Reply from Pi Supply
So pleased we could help
Pi Supply Team
Great product and excellent support.
I bought a PiSupply Zero which works really well, but didn't quite do what I was expecting or wanted. In an email exchange to support they made suggestions that I hadn't thought of and then even wrote some scripts to make it do exactly what I wanted. A very refreshing change from the usual.
I thoroughly recommend them and would buy from them again.
March 16, 2020
Unprompted review
Reply from Pi Supply
Gregory thank you so much for your kind words, our tech department prides themselves on being as helpful and responsive as possible.
Best wishes
Pi Supply
Disappointing service and be aware
I brought batteries off them and after testing a fair amount of times they only got 75% of the capacity (very low C load). (Tested directly to the batteries)
Flagged this to them with my findings but they either didn't check the product from their supplier and are trying to cover this fact or these are defective. (Retail price £29.99 and their supplier likely sub $8)
Either way they're customer service wasn't very good and i won't buy from them again. They didn't resolve anything and i'm very disappointed,
March 15, 2020
Reply from Pi Supply
Andrew we are very sad that you have given us a one star review for "not very good customer service" when I have on record 35 separate emails with you, which I would imagine by anyone's standards would show a level of care and responsiveness. It was clear from your responses to our technical department that you do not fully understand about battery capacity. Also it seems hard to fathom why you would buy two batteries in February 2020 and another exact same battery later in February if you were so unhappy with them. We sell thousands of these batteries every year and whilst occasionally there are failures that was not your situation.
Best wishes
Pi Supply
Great customer service
Great customer service during the whole process, including after shipment. They answered all my questions and helped me modify my order as needed. Then the package arrived quite fast - 5 days to Bulgaria.
February 6, 2020
Unprompted review
Reply from Pi Supply
Thanks Ralitsa
Pi Supply Team
Great products
Great products, at least the PiJuice I bought to optmize the autonomy of my setup. The documentation is there but somehow, it is sometimes difficult to find examples of settings and usage to schedule wakeup and switch off the RPi as I wanted. Nevertheless, the support was rather quick to come to my rescue, so I highly recommend it ;)
January 15, 2020
Unprompted review
Reply from Pi Supply
Thanks Patrick we do pride ourselves on our tech help.
Pi Supply Team
Wow - thank you!
Wow - part ordered from these guys on the 23rd December and it was on the doormat next day Christmas Eve - if only all traders were this good and caring! Very impressed and will be using again for future Pi projects! Thank you very very much.
December 24, 2019
Unprompted review
Reply from Pi Supply
Thanks Leigh
Pi Supply Team
Great product
Great product, but even greater support if that is possible.
November 13, 2019
Unprompted review
Reply from Pi Supply
Thanks so much for your kind words Robert
Pi Supply Team
Pi + company
Good informed webshop, but the people behind ... are excellent! The support and kindness ... the follow up is a dream come true for every cliënt. 🥂
November 4, 2019
Unprompted review
Reply from Pi Supply
Thierry thanks for your very kind words
Pi Supply Team
Excellent product range and service…
Excellent product range and service with very helpful staff.
October 24, 2019
Unprompted review
Reply from Pi Supply
Thanks Richard for your kind words
Pi Supply Team
PiJuice is an excellent product and…
PiJuice is an excellent product and PiSupply's customer service is top notch.
October 14, 2019
Unprompted review
Reply from Pi Supply
Ben thanks you for such a glowing review
Jacqui
Pi Supply
Awesome product! Excellent service.
Thank you Pi Supply. Awesome product! Excellent service. Thanks Chris for al your technical support assistance! 😀
October 11, 2019
Unprompted review
Reply from Pi Supply
Thanks for your 5 star comments will pass them onto Chris
Jacqui
Pi Supply
Excellent Service
On Wednesday 25 September at 11.00am I ordered a reel of Tesa Double sided tape.Lo and behold it was in my hand at 11.30 the very next day. As I live in Jersey the mail leaves the UK at 5.00am by plane so all praise to your company and Royal Mail for the fantastic delivery time. The touch glass control panels on my 25 year old Bang And Olufsen Beocenter 9300 are now fixed . Thank you for your excellent service.....We’ll Done......
Bryan Swain.
September 27, 2019
Unprompted review
Great Service
Great service - Just bought a pi keyboard and mouse on Amazon - I actually ordered a German keyboard by accident ,noticed and contacted Jacqui who was super helpful and managed to stop my original order before it went out and replace it with a uk one and saved me the hassle of returning etc ....
September 5, 2019
Unprompted review
Reply from Pi Supply
Thanks glad we could help
Good products and excellent service
I have their Amp and DAC HATs, which are good quality and easy to use. Support for ad hoc interfacing issues has been extremely good.
August 30, 2019
Unprompted review
Reply from Pi Supply
Thank you Phil
I am very happy with the products and…
I am very happy with the products and the support.
August 15, 2019
Unprompted review
Reply from Pi Supply
Thank you Kristian
Very poor customer service
Very poor customer service
I received one correct item and three incorrect items in my delivery and received no response to emails trying to rectify the issue. I would not recommend shopping with Pi Supply.
- In your response you miss-spelled my name and said I should have emailed you, despite my review clearing stating that I emailed you multiple times and got no response. You're RIDICULOUS!!!
June 28, 2019
Unprompted review
Reply from Pi Supply
Joseph I wish you had emailed us regarding your problem as it could easily have been rectified - we could not find any emails from you unfortunately. Many apologies if you got the incorrect items, mistakes do sometimes happen in the warehouse but we are always willing to resolve these problem.
We are more than happy to rectify the situation if you can get in contact with us at sales@pi-supply.com
Jacqui
Pi Supply
Problem of missing order resolved
Update: Shortly after after having posted my original rating, Pi Supply contacted me and promptly rectified the situation and express-mailed me the wayward order to my full satisfaction. I have therefore updated my rating accordingly.
It's still a mystery to me why I never received replies to my multiple queries concerning this order (only ticket numbers), but hopefully it'll never happen again.
Original posting:
Caveat Emptor
Pi Supply at the moment has unbelievably poor sales and customer service. I placed an order with them on on 18 March, and have neither heard nor received anything aside from the invoice acknowledging the purchase and payment. Nor has Pi Supply responded to two mails sent to them the matter.
I have purchased from Pi Supply before without incident, so I'm not sure of what is going one here.
June 21, 2019
Unprompted review
Reply from Pi Supply
Hi Peter,
I'm very sorry to hear about your issue and I'm very keen to resolve this for you and turn this review around. I'm glad to hear your experiences in the past have been positive but not that this has been tarnished due to a bad experience here.
Unfortunately I'm unable to locate an order on the 18th March from somebody in the name of Peter so I'm struggling to work out who to contact!
Could you please email me directly (aaron@) with your order number and any other information and I'll be more than happy to assist you.
Thanks,
Aaron
Helpful and quick service!
June 10, 2019
Unprompted review
Reply from Pi Supply
Hi there,
I noticed you gave us 4 stars but said you were really satisfied.
I just wondered what we could have done to get us to 5 stars?
Thanks,
Pi Supply
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.