Pick & Mix London Reviews 

1,677
TrustScore 3.5 out of 5

3.6

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Rated 1 out of 5 stars

Would even rate them lower than 1. Haven’t received the order nor heard anything from them after numerous emails and trying to contact them via their website. No phone number to ring either feel like... See more

Rated 5 out of 5 stars

Your pick & mix are the best ,everybody loved the Christmas 🎄 ones l brought for stocking fillers , l love them to bits and wouldn’t buy anywhere else , filled to the brim, at present l am enjoying m... See more

Rated 5 out of 5 stars

Purchased for a birthday present, never seen them happier. Presentation was amazing, the website was super easy to use, the delivery was spot on. Already highly recommended to friends who have asked w... See more

Rated 5 out of 5 stars

I love this company,I have purchased from them since lockdown last year!They are always speedy with delivery, send regular updates through emails and their sweets are yummy!!Recommend 100%, awaiting m... See more

Company details

  1. Candy Store

Written by the company

We are one of the UKs favourite sweets shops, we deliver the freshest Pick & Mix to London on Deliveroo and across the UK with next day delivery.


Contact info

3.6

Average

TrustScore 3.5 out of 5

2K reviews

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No recent history of asking for reviews

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3.6

All reviews

(1,677)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

I received my pick n mix today but half the stuff was missing

I received my pick n mix today but half of it was missing? I ordered fizzy strawberry pencils too which were not in the bag but was charged for them! Very disappointed 😢 I only received chocolate jazzies and happy cherries 🙄

May 8, 2021
Pick & Mix London logo

Reply from Pick & Mix London

Hi Vanessa,

Thank you for your review, again I'm very sorry this happened. Your order consisted of Fizzy Strawberry Pencils, Chocolate Jazzies, and Happy Cherries, you were sent a partial refund for the fizzy strawberry pencils as these were the only missing item.

I hope this helps,

Megan

Rated 3 out of 5 stars

Average sweets

This was my first order from this company and wasn’t impressed by the delivery time ,paid express delivery and didn’t get it for 5 days . They did refund for something .
Sweets were ok , I’ve had better quality elsewhere .

May 5, 2021
Rated 1 out of 5 stars

Gone elsewhere

Did not arrive and the company is not helpful just saying it is in some depot. Delivery driver didn't even put card through post box to let me know

May 1, 2021
Pick & Mix London logo

Reply from Pick & Mix London

Hi Samantha,

Thank you for your review, I am very sorry this happened. As our email correspondence showed, there were multiple attempted deliveries to your address however nobody was in, it was then being held at your local depot and you were advised to speak to Yodel for further assistance and if you needed any further assistance to please contact us. I can now see on the tracking information that it has been sent back to us. Please email hello@picknmix.london so we can get this sorted for you!

I hope this helps,

Megan

Rated 5 out of 5 stars

Love the sweets

Love the sweets from Pick & Mix London. A varied choice of old favourites and some we have never had before. They never last very long!

April 25, 2021

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