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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the clarity, detail, and true-to-original colors of their prints. Many people also commend the outstanding service, noting the ease of the ordering process and the careful packaging of their items. The staff is frequently mentioned for their helpfulness, kindness, and professional approach, often going above and beyond to assist with orders and resolve issues. However, some people were dissatisfied with the product quality, describing photos as lacking in color, blurry, or squashed. A few other people also felt that the customer service was poor, leading to a lack of confidence in using or recommending the company's services.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing clarity, detail, and... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with the exceptional clarity,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and professionalism.... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more

Rated 5 out of 5 stars

These people are simply superb, and so are the prints that they produce! I was able to e-mail them and they called me - a real human being, located in the UK! She understood colour and spent tim... See more

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

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Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Just fabulous!

I cannot rate Pics2posters highly enough. As the owner of a tiny business, every single customer is invaluable to me so I can’t compromise on quality. That’s why I go back to Pics2posters every time, I can always rely on them to deliver beautiful prints. What’s more every time I’ve called them they can’t do enough.

September 23, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant experience

Brilliant experience, very happy with the photo print we got for my son’s room.

Gail was really helpful. I forgot to add a border during the ordering process and she got it added for me before it was posted.

Will be ordering more for the rest of our home.

September 19, 2025
Unprompted review
Rated 5 out of 5 stars

Coldplay Memory

Managed to capture a wonderful pic at recent coldplay gig on my phone. In 48 hours of ordering they have framed and we have received a wonderful memory. Thanks so much pics2posters!

September 5, 2025
Unprompted review
Rated 5 out of 5 stars

I never usually leave reviews however I…

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with more family photos. I made an error with one of the sizes on my last order and spoke to the such a lovely, kind lady on the phone. She resolved the issue and was just so lovely to talk. I highly recommend them. It’s so refreshing to speak to a human on the phone who is so helpful, It really does change your whole customer journey.

August 22, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent photo print company

From the start of the ordering process, it was easier than other online print sites. I was able to custom size my print ( which not all places offer) easily upload it and it was delivered within about 3 days.
The print itself was high quality and looks great in my frame.

August 15, 2025
Unprompted review
Rated 5 out of 5 stars

Brilliant

Yet again impeccable service especially from the lovely lady Gail Fisher.
Thank you! I will keep coming back for this type of service def a 5 star

August 14, 2025
Unprompted review
Rated 5 out of 5 stars

Perfect Customer service

I recently ordered some prints from my brother’s wedding, which arrived very quickly and were beautifully done. When they arrived, I noticed that the sizing seemed off on three of them, so I reached out to the company by email (admittedly, my email wasn’t the clearest as I had written it in a rush).

Today, I received a call from Gail, who was absolutely lovely — so polite, kind, and genuinely eager to help resolve the issue. After she explained things to me, it became clear that the error had actually been mine when placing the order (slightly embarrassing on my part!). Despite this, Gail was incredibly understanding and offered a more than generous resolution.

I will absolutely be using them again — this level of kindness and willingness to help is rare in today’s world. And even though the prints weren’t the sizes I expected (due to my mistake), they are still absolutely stunning.

August 11, 2025
Unprompted review
Rated 5 out of 5 stars

Top class service

As a photographer who uses Pics2posters to satisfy my customer orders for some time, it is made extra special when you get a lovely review from a customer showing the image framed beautifully once received by the courier. In this case Pics2posters send to the US and the customer was delighted with the image.

The new website layout is a nice upgrade to make a lot more selections available also.

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Affordable, high quality, reliable!

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and have recommended to friends and family who have become repeat customers too. Always so impressed with the service and quality of printing and such reasonable prices. I’ll never use anyone else. Thanks guys!

August 10, 2025
Unprompted review
Rated 5 out of 5 stars

Super people, super prints

These people are simply superb, and so are the prints that they produce!
I was able to e-mail them and they called me - a real human being, located in the UK!
She understood colour and spent time on her computer to find the best colour for my pictures, then posted me samples on different papers.
We discussed sizes and they could offer everything that I wanted.
I had some large prints made onto "canvas" paper and stretched onto frames, and these were posted to me, arriving the next day.
I then then got other large pictures printed, mounted onto board and framed by them, and went to collect them in person.
Super results and super people. I wouldn't now go anywhere else.

July 10, 2025
Unprompted review
Rated 5 out of 5 stars

Pics2Posters went above and beyond for…

Pics2Posters went above and beyond for our Company after we ordered CM instead of inches, they rectified this for us even though they didn't have to! we will 100% be using again! thank you so much! would highly recommend

July 10, 2025
Unprompted review
Rated 1 out of 5 stars

Wedding photos printed to 30 x 30

Wedding photos printed to 30 x 30
Cm to display in frames on my wall . Played extra for enhancing
On arrival very disappointed
Photos lacking in colour and blurry .
Not using them as they look awful .
Will look at Boots
Waste of money
Update 18th July
After my complaint the customer service I received was exceptional. They soon helped me with the exact quality and colour I was expecting and are now beautiful and capture very special moments perfectly
They went above and beyond to rectify the poor quality I received initially .

July 16, 2025
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Emma, I am very sorry you are unhappy with your order. I have just taken a look into this for you and it looks as though the wedding images that you uploaded to us were not originals. One of them was actually a screenshot of your phone screen. We have not received any contact from you regarding this, so please contact us directly and I will get this rectified for you no problem at all. I will just need you to get the original images from your photographer.

Rated 5 out of 5 stars

Genuinely above and beyond – thank you, Gail


I had several images I wanted printed for different frames, and Gail went absolutely above and beyond to help. Not only did she advise me with kindness and real care, but she also persisted using her expertise to workout thoughtful creative edits to make my picture quality and design ideas work, in the frames I already had.

She was an absolute delight to speak to on the phone — warm, interested, and genuinely helpful. Proactively reaching out to me by phone, to get things right before print. A credit to herself and the business. What she didn’t know was that I was going through a really difficult time, and her kindness and interest in getting a job right made a bigger difference than she probably realises. I was just trying to do something small to brighten life up in a dark flat on a tight budget I'd spent a while saving for, and she made that feel completely possible.i soon stopped feeling a nuisance because her interest came across as nothing but genuine.

The prices were very reasonable, and I never once felt pressured to spend more. In fact, she made me feel like a long-standing, valued customer — which is rare these days. I’m really really sorry it’s taken me this long to write the review, but I’ve never forgotten how brilliant the experience was. Thank you so much, Gail. Ynwa.

Ps. I did try to find some small local business awards to send a nomination but struggled. If you know of any, I'd be so happy to forward a nomination. I will return soon. I just didn't want to do so without leaving this review. My apologies.

Experience : June 2023.

June 13, 2025
Unprompted review
Rated 5 out of 5 stars

Excellent company and excellent…

Excellent company and excellent customer service 👌 I purchased 6 prints in total 3 were A3 and 3 were 4a firstly the quality was superb. But more importantly I recieved a call regarding my order as they thought I had made an error. I had bought prints from etsy and I wanted three portraits. However I choose landscape in error and the girl called to see if that's what I meant before they printed. Thankfully they recognised this and was very grateful for providing an excellent service. Well done

May 29, 2025
Unprompted review

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