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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the clarity, detail, and true-to-original colors of their prints. Many people also commend the outstanding service, noting the ease of the ordering process and the careful packaging of their items. The staff is frequently mentioned for their helpfulness, kindness, and professional approach, often going above and beyond to assist with orders and resolve issues. However, some people were dissatisfied with the product quality, describing photos as lacking in color, blurry, or squashed. A few other people also felt that the customer service was poor, leading to a lack of confidence in using or recommending the company's services.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing clarity, detail, and... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with the exceptional clarity,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and professionalism.... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more

Rated 5 out of 5 stars

These people are simply superb, and so are the prints that they produce! I was able to e-mail them and they called me - a real human being, located in the UK! She understood colour and spent tim... See more

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

PS4 Photo

Just received my order and I couldn't be happier. It turned out better than expected. Good job and well done 🙂

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

This is hands down the best company I…

This is hands down the best company I have used for my pictures. The customer service was brilliant and the quality of pictures received was great. I had the honour of liasing with Gail regarding my order. She can only be described as brilliant. Gail went over-and-beyond to ensure I was happy with the pictures and provided some of the best customer service I have ever received!

July 31, 2024
Unprompted review
Rated 5 out of 5 stars

5 star service.

Excellent experience. Brilliant customer service. Top quality prints and perfect wooden frames. Wish I'd asked for non-reflective glass. I will next time. Recommended.

July 25, 2024
Unprompted review
Rated 5 out of 5 stars

Twin Lotus

I expected a lot as my images were sent already as I wanted them to come back as and they came back perfect. I was bit concerned about the darker image background but they nailed it, 100%.

Happy with the outcome will use again.

July 11, 2024
Unprompted review
Rated 5 out of 5 stars

motorcycle photo

The company made the suggestions how to make a photo on my iPhone into A1 size they made a fantastic job and for a good price will use again thankyou Gail &Richard regards
Francis

July 4, 2024
Unprompted review
Rated 5 out of 5 stars

Delighted with my photo and Gail was extremely helpful. l

The initial photo sent was a little disappointing as the colours were slightly muted. But I think you should judge a company by their response to a problem!! Gail was fantastic. She immediately offered to re print and was so friendly and so helpful, making suggestions about the replacement. I also asked if I could adjust the size slightly larger, she made useful suggestions and there was no extra charge. I'm thrilled with the replacement and I wouldn't hesitate to use them again.

June 24, 2024
Unprompted review
Rated 5 out of 5 stars

Ten stars for Gail

Gail deserves 10 stars for customer service. I called to check on the status of my poster for my daughter’s 8th birthday party and Gail found my order and put it on an express delivery so that it gets here on time. Thank you so much Gail, it’s not often you get customer service like this anymore!

June 25, 2024
Unprompted review
Rated 5 out of 5 stars

Highly recommend

Highly recommend! I made so many changes to my order and was emailing back and forth to Gail Fisher, who was extremely helpful and courteous. Nothing was a problem! The photos have sentimental value and the quality was absolutely amazing. 5 stars

June 17, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing printing - outstanding service

I had a large 150 x 100 Poster printed which was absolutely amazing. The clarity colours and sharpness were better than I ever thought possible especially for a picture that had been blown up so big. I called customer service to discuss a second Poster I wanted and spoke to Gail who was helpful, extremely knowledgeable and she certainly went over and above to edit the photo whilst allowing me to preview the picture I wanted. Gail certainly exceeded my expectations. It goes without saying I would highly recommend Pic2Posters

May 30, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic experience…

Fantastic experience purchasing from this company. I ordered several prints but shortly afterwards realised I would need to have them within the week. I expect they would have come within that time frame anyway but it was more the Royal Mail delivery time that was a potential problem. So I emailed a request to ask if there was any way I could have them by the end of the week. I got a speedy response saying they’d been passed to production as a priority and not only that they were delivered within 2 days. The poster prints look fabulous. I Would definitely recommend and use this company again.

May 23, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing pictures

Found this place on Google as my usual place couldn't do pictures big enough. Really impressed with the service and speed of delivery as well as cost. Beautiful vibrant colours and safely packaged. Thank you so much.

April 12, 2024
Unprompted review
Rated 5 out of 5 stars

Perfect colours!

Have always used another well known printing company but wanted to try somewhere different as I felt unhappy with their current print quality. I chose pics2posters as they had great reviews and a comprehensive web site. Received my poster today and am super pleased with it - great colours - true to the original - just what I was hoping for. Quick delivery too. Definitely will be using them again!

March 20, 2024
Unprompted review
Rated 2 out of 5 stars

Disappointed with quality & craftmanship

Overall, I was disappointed with the quality of the materials & bad craftmanship. Three metal pegs holding the picture in the frame were pressing directly onto the Perspex instead, causing scratches. These pegs did not go through the picture backing cardboard, as they are too short, so can only say that they were pushed down onto the perspex when the cardboard was placed on top. Also there was 2 pegs missing altogether. The black card surrounding the picture was white within the inside edges which looked awful against the picture & should have been solid black and lastly the brown tape covering the metal pegs at the back of the picture, missed most of them. I had to take it apart to make good. Overall, I gave 2 stars only because you fulfilled your promise of postage in10 days. Thank you for your apology although you seem to make assumptions with finger pointing. I am sure if the delivery man read your reply he would be mortified. If you do not like feedback from customers get someone else to respond, instead of reacting like you had, as that says it all & as you said communication is the key.

February 28, 2024
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Denise,
You placed this order at the end of January and it was delivered on the 8th February. We have had no contact from you since then regarding any problem with your goods. If the item was delivered in such a poor condition, why haven't you let us know? As I am sure you appreciate, no items leave here in the condition you have described so I am guessing this has been damaged in transit. The framing pins coming through to the front are certainly an indication that a heavy object has been placed or dropped on top. This would also explain the displacement of the tape.
Mount board (the cardboard border you describe) has a white core and then the surface finish can be a variety of colours from white, cream, black, grey etc. When the board is cut to provide the aperture (viewing window) for your picture, the white core will be seen. This is the expected finish and there are no other options available.
I am really sorry that you are disappointed with your order. Nobody is expected to accept damaged goods but, if you don't let us know, we are unable to correct the problem for you.
It's always a little disappointing when customers leave negative reviews under these circumstances. Communication is key.

Kindest Regards
Gail Fisher
Pics2posters

Rated 5 out of 5 stars

Over and Above Service

This company went over and Above to help me out. I left ordering my poster very late as I was badly organised, I rang up and spoke to Gale and she reassured me that they would do their best to get my order out ASAP.
The order arrived the next day, in time for my event and I want to say thank you for helping me out. It's for my mum and dad's golden wedding anniversary and you saved my life!!

I will absolutely be using you guys in the future.

Chris

February 29, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing!!!

Amazing!!!! £11 for A2 and the quality is amazing!! 10000% using again! Came quick too!

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

Amazing customer service

Amazing customer service! I ordered 2 prints, I then received an email to show me that the quality of one of my images wasn’t great. They sent a section of the photo zoomed in so I could decide if I was happy with the quality. If I wasn’t, they were happy for me to send an alternative image which I did and I’m super happy!
I was so pleasantly surprised by my experience as I am sure most online companies would have just printed the image and sent regardless of quality!
I will definitely be ordering again!

February 12, 2024
Unprompted review
Rated 5 out of 5 stars

It’s a shame you can’t post six star…

It’s a shame you can’t post six star reviews on Trustpilot!
These guys really do a brilliant job at amazing prices!
I wasted a lot of time looking for a Pics to Poster service that could create large wall art from quite small photo files.
Finally I stumbled across this company and wow! - they produced amazing posters in record time.
Highly recommended!

January 8, 2024
Unprompted review

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