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Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the clarity, detail, and true-to-original colors of their prints. Many people also commend the outstanding service, noting the ease of the ordering process and the careful packaging of their items. The staff is frequently mentioned for their helpfulness, kindness, and professional approach, often going above and beyond to assist with orders and resolve issues. However, some people were dissatisfied with the product quality, describing photos as lacking in color, blurry, or squashed. A few other people also felt that the customer service was poor, leading to a lack of confidence in using or recommending the company's services.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing clarity, detail, and... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with the exceptional clarity,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and professionalism.... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more

Rated 5 out of 5 stars

These people are simply superb, and so are the prints that they produce! I was able to e-mail them and they called me - a real human being, located in the UK! She understood colour and spent tim... See more

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
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1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Absolutely amazing service

Absolutely amazing service. They went out of there way to ensure that we receive our product on time. The quality of the print was great and will make a great memory. THANKS!!

May 1, 2025
Unprompted review
Pics2posters logo

Reply from Pics2posters

Thank you for the wonderful review. We really appreciate your comments and I'm just glad your order arrived in time for you.

Rated 5 out of 5 stars

Superb service

Superb service. Went out of their way to support.

April 30, 2025
Unprompted review
Pics2posters logo

Reply from Pics2posters

Thank you Matt for taking the time to leave us this lovely review.
I'm glad we were able to get your order expedited for you.

Rated 5 out of 5 stars

Highly recommended!

I needed 6 pictures expanded to various poster sizes for a museum display. I checked other companies beforehand but some did not go to the sizes I needed and others were complicated in the way they wanted the files. Pics2posters was not the cheapest, but it was simple and they could do everything that i needed. The posters arrived just 2 days later, which is impressive, but the big win is the quality. They look amazing! I paid the extra £3 each for touching up and checking and I can see the benefit in the prints. Print quality and paper thickness is excellent. Highly recommend these guys, couldn’t be happier. Kevin

April 9, 2025
Unprompted review
Rated 5 out of 5 stars

Not at all surprised to see Gail's name…

Not at all surprised to see Gail's name mentioned so much! She was an absolute pleasure to deal with from start to finish - she knows her stuff and really wants to get the customer the best possible outcome! I manage a team of 5, and I wish every one of them was 'A Gail'. The prints are the best quality I've ever received, this will be my go to printing service from now on, and that's why first class customer service is so important - This company has got it right for sure.

April 4, 2025
Unprompted review
Rated 5 out of 5 stars

I can’t speak highly enough about Gail…

I can’t speak highly enough about Gail and her outstanding customer service! From the moment I interacted with her, she was incredibly kind, genuinely helpful, and impressively knowledgeable. Nothing was ever too much trouble, and she made the entire experience feel effortless and enjoyable. It’s rare to come across someone who truly cares and goes the extra mile the way Gail does. Because of her, I’m a customer for life. She’s an absolute credit to the team!

March 24, 2025
Unprompted review
Rated 5 out of 5 stars

They go the extra mile + top quality products

This team are AMAZING. From delivering quality goods that are exactly as I asked for, to having a full blown conversation with the LOVELY Gail about one of my photo edits. Gail was so kind, thoughtful and patient with me and got the image exactly as I wanted it. I couldnt ask for me. I will be 1000% reordering my next set of prints from this place - THANK YOU GAIL and team :)

February 25, 2025
Unprompted review
Rated 5 out of 5 stars

Amazing Customer service & Prints

Amazing! Gail was unbelievably helpful from start to finish. I appreciated her advice and help through the whole process. Gail really went the extra mile to ensure my photos would be the best prints possible, she spent a lot of time helping me, it took a little longer to get my photos through because of this, but the was no problem at all because it meant my photos where perfect! (instead of Gail just printing the photos i had sent over, she let me know some of them weren't of the best quality and allowed me time to find the original which is what I thought i had sent already sent over)

Really recommend this company and I will use them and recommend them going forward.

I am writing a review today as I looked for a while to try and find a company for my prints, and the reviews on trust pilot helped me decide, so i wanted to also review my order.
Use this company for your prints you wont be disappointed!!

December 12, 2024
Unprompted review
Rated 1 out of 5 stars

Worst customer support

Just read another review saying they ordered on the 21st of December and still no update on their order. I also did the same on the same date and had no updates. Considering I spent over £50 on this order I’m beginning to think I’ve been scammed.

January 4, 2025
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Orson,

As per the response to the last review, as stated on our website, we closed on the 20th December and re-opened again today on the 6th January:

"We close for our Christmas break on 20th December 2024 and re-open on the 6th January 2025. Orders placed during this time will be produced and shipped asap on our return."

Your order is now in production and will be shipped asap. We will drop you an email as soon as it has been shipped.

Kind Regards
The Pics2Posters Team

Rated 5 out of 5 stars

Good value large prints.

Good value large prints.
Ordered from here a few times and every time the prints are great, quick delivery, better value than others around.

I would recommend

December 20, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Service and Issue Resolved

I ordered 3 prints from this company and 2 were excellent and 1 was poor.

I am emailed the company and Gail responded quickly and wee had a detailed discussion about how my Jpeg could be manipulated to get a better result.

I am now in receipt of 3 excellent prints.

November 29, 2024
Unprompted review
Rated 5 out of 5 stars

Fantastic customer service

Fantastic customer service.
Gail went above and beyond to advise on why a print I ordered did not fit the frame I bought (my frame was incorrectly labelled in cm instead of inches). She found the problem, and, even though it was not their fault, as they sent the exact one I asked for, she still replaced it with the right one. She didn't even say it was a gesture of goodwill, but it really was, as they had already sent exactly what I had ordered. Thank you so much.

November 6, 2024
Unprompted review
Rated 3 out of 5 stars

Not posters just photos

Not posters just photo's.
Fair enough it was my fault for not double checking sizing but as i thought i was ordering posters i thought the 21cm was in inches so admit my faults.
£7 plus postage for a normal sized photo is ridiculous.
I definitely wouldn't order again.
Not pics to posters at all.

October 25, 2024
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Christie,

I am sorry you have felt the need to give us this negative review. I have looked at your order and can see that you ordered your prints as A5 photos. These are really small and we would assume that you know what size you are ordering.
We offer a service of printing anything from pictures to posters (hence the name pics2posters). It doesn't mean that all images are turned into large posters, the size you order dictates the size we print.

The price you paid included an optional enhancement charge of £3 which you opted to have on each image, hence the print cost.
If you would like to get these printed at a larger size, please email me directly and I will sort it out for you and use the current order as part payment toward the new order, charging only the balance needed for the larger sizes so you are not out of pocket.
Kindest Regards
Gail Fisher

Rated 5 out of 5 stars

Great customer service and quality pictures

I recently ordered from pics2posters on a Friday and was impressed by how quickly I received my order. I had some concerns about the clarity of my images, so I emailed them to check if they would be blurry. I got a very quick response assuring me that they wouldn’t by Richard Want, which made me feel confident about my order. Unlike my last experience with another company, where my images turned out pixelated and zoomed in despite my adjustments, pics2posters delivered perfectly. I highly recommend them for anyone looking for quality prints

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Ren - Sick Boi, one poster, thousands of images.

The photo I sent to be made into a poster was quite a difficult one to reproduce with clarity (says the non IT person) - I had printed the original copy myself and no matter how I did it, it was extremely pixelated. The poster has arrived, I can see each image that makes up the photo clearly, every face, every piece of merch, every tattoo design - hundreds upon hundreds of images clear on an A3 poster.

October 24, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent …

Finally got the prints,but this is Not pic2posters fault its royal mails I'll be sending them a review later ?.
The prints I sent for are excellent, I'm very pleased with them and the whole process, I've had prints from others before and this is the best I have ever had.
Thankyou.

October 18, 2024
Unprompted review
Rated 5 out of 5 stars

Now this is how a company should be run…

Now this is how a company should be run in terms of customer service and experience. Absolutely top notch service from start to finish; really rapid communications; very fast turnaround for orders and especially brilliant after service.
It’s a shame I can only give five stars for what is a six or even seven star service. Cannot recommend highly enough. Not just the best company I have dealt with this year but the best this decade. High praise indeed from someone who is usually very fussy and rarely leaves reviews (because I’m too lazy to bother).

September 27, 2024
Unprompted review
Rated 5 out of 5 stars

Excellent Service

Great service from pics2posters, originally requested the wrong size pictures (inches rather than cm), this was rectified without fuss and great help from Gail in ensuring the quality of my photos were up to scratch. Highly recommended.

August 14, 2024
Unprompted review
Rated 5 out of 5 stars

Really great service

Really great service! High-quality pictures, always fast delivery, and perfect for custom measurements for specific frames. Highly recommend!

August 7, 2024
Unprompted review

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