While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Looking at 39 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the exceptional quality of the products, highlighting the clarity, detail, and true-to-original colors of their prints. Many people also commend the outstanding service, noting the ease of the ordering process and the careful packaging of their items. The staff is frequently mentioned for their helpfulness, kindness, and professional approach, often going above and beyond to assist with orders and resolve issues. However, some people were dissatisfied with the product quality, describing photos as lacking in color, blurry, or squashed. A few other people also felt that the customer service was poor, leading to a lack of confidence in using or recommending the company's services.

What people talk about most

Product

Clients share positive opinions on product quality. Many reviewers praise the amazing clarity, detail, and... See more

Quality

Customers had positive experiences with quality. Many reviewers were delighted with the exceptional clarity,... See more

Service

Reviewers mention positive feedback about service, consistently praising the helpfulness and efficiency of... See more

Staff

People report positive experiences with staff, highlighting their kindness, helpfulness, and professionalism.... See more

Order

Users describe positive interactions with the ordering process. Many customers found it easy to order, with... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I have recently had 3 bespoke canvas prints made where I chose the sizes myself. The turnaround time was amazing each arriving within a few days well packaged and by tracked mail. I cannot fault the q... See more

Rated 5 out of 5 stars

These people are simply superb, and so are the prints that they produce! I was able to e-mail them and they called me - a real human being, located in the UK! She understood colour and spent tim... See more

Rated 5 out of 5 stars

I never usually leave reviews however I have always used pics2posters and I think their customer service is exceptional. I got my maternity, newborn pictures and just about to make another order with... See more

Rated 5 out of 5 stars

I only ever use Pics2Posters for all my photo printing requirements. I discovered them when I bought my first home and wanted some large prints to make an impact. Have used so many times since and hav... See more


Company details


Contact info

4.7

Excellent

TrustScore 4.5 out of 5

1K reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great price, great quality & great Gail!

I was searching online finding a great printing service and was hesitant with pics2posters until I saw such great reviews. I can absolutely say look no further - this team is amazing and have star quality service! Not only do you get a great price with great quality product, you also have a great team that help promptly if anything goes wrong. I was assisted with Gail when some posters were lost in the mail, Gail went above and beyond out of work hours to deliver amazing customer experience to ensure it gets to me safely. This service now has a loyal customer and I will be returning for more services! Couldn’t be more pleased with the team and this company.

February 2, 2024
Unprompted review
Rated 5 out of 5 stars

Superb Customer Service and Product

Have ordered many times from this company now. Never had an issue with quality, packaging, or communication. There have been a couple of occasions where I have received a call from one of the team to advise of print quality due to the quality of the image I had provided. Had this not have been the case, I'd have spent near on £80 on an order that would have been incredibly poor/unuseable.

Excellent customer service, print and dispatch times (on one occasion, I ordered 9 photos-6 of which were big enlargements, they arrived just over 24hours later).

My go to company for enlargements.

January 24, 2024
Unprompted review
Rated 5 out of 5 stars

Go to company for printing!

I had been looking online for about 2 weeks for a company that would frame ANY size prints. It took me a while to come across pics2posters, but when I did, they did not let me down! This is the ONLY place online that actually prints any size pictures into frames for a decent price! Gail was extremely helpful and so freindly over the phone and by email. It really made the whole experience easier. When the posters came they looked amazing!! I recommend pics2posters for all printing requirements.

January 15, 2024
Unprompted review
Rated 5 out of 5 stars

These Guys are great

These Guys are great! I ordered 15 photos. All were non standard sizes and I could choose the exact size requires. I knew they weren’t great quality, some were screenshots and one was a scan of a 1945 photo! I did get warned when uploading about the quality but decided to proceed, I paid the extra for enhancement. I placed the order Wednesday 4.30 pm and they were delivered Friday morning. Not expecting much I was delighted with my photos. Thank you.

January 26, 2024
Unprompted review
Rated 5 out of 5 stars

Needed something VERY specific…

I had a VERY specific idea of what I wanted - a 15”x15” high res print of a video game/movie screenshot uploaded from my phone that would be printed on good quality materials that I could stick to the inside rear glass of an IKEA Detolf cabinet to use as a backdrop for my Hot Toys 1/6 scale figures… and I got exactly that and for such a great price and fast shipping. Images turned out great, paper is the perfect thickness and they fit absolutely perfectly. Will definitely be ordering more for the rest of the cabinet.

January 26, 2024
Unprompted review
Rated 1 out of 5 stars

Poor Quality and Torn edges

I’m really disappointed with the two photographs I ordered. I ordered them as a present and wasn’t able to give them due to the poor quality. The photograph edges are like they have been cut with a blunt pair of scissors/ almost just torn, as the edges are almost frayed. I ordered the same 2 photos from boots for about a hundredth of the price and they are better quality! Would definitely not recommend.

January 9, 2024
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi Hope,
I am really sorry to hear you are unhappy with your order. It doesn't look like you have contacted us directly to tell us about this. If you are able to email over pictures of the issue I can look into what has happened but, if we are unaware, then we can't sort it.
I appreciate that you have since had these printed elsewhere but, as mentioned, please email over a picture of the problem and I will get this credited for you.
Kindest Regards
The Print Team

Rated 5 out of 5 stars

First Class Service

We have been using this company for over 4 years. We have always been pleased by the first class service and kind way that they deal with questions from people less familiar with the intricacies of photography.

May 16, 2023
Unprompted review
Rated 1 out of 5 stars

Frame is cheap and nasty it…

The photo was brilliant although it took a while to receive they managed to tidy the photo up for me.
But on arrival the frame was awful cheap and nasty it was supposed to be a present which is why I chose to have it done for me.
I am now going to have to buy another frame of better quality before it's gifted.
I won't use this company again.

December 8, 2023
Unprompted review
Pics2posters logo

Reply from Pics2posters

Dear Alison,
I am really sorry that you are not happy with your goods. We make all frames to order from solid wood so, unless this is damaged, I am at a loss to understand why you feel that the product is cheap and nasty. Non of our goods are "off the shelf" or imported from elsewhere.
I personally worked on your print to make it the very best given that the image you supplied was really low quality and pixelated. We liaised on email to make sure the picture was going to be exactly what you wanted so I am also a little confused that you didn't feel that you could reach out on email or by calling before posting a scathing review.
If you are unhappy with the goods received, please drop me an email and we will organise a return and full refund for you.
Kindest Regards
Gail Fisher

Rated 5 out of 5 stars

EXCEPTIONAL...

EXCEPTIONAL... FANTASTIC... OTHER WORLDLY....

I placed an order at Pics2posters after seeing them online last week. There was issues with my order (my fault) that needed fixing ASAP with the print being Christmas gifts.....

Superstar Gail was there for me every step of the way. Not only did she assist to my every need, she went out of her way to make sure my order was triple checked and perfect in every possible way, having them checked and shipped with plenty of time before my Christmas deadline.

I never leave reviews for companies, however after the exceptional service I received today this only seems fitting. I'll be recommending Pics2posters to EVERYONE in the future and will certainly be back in no time.

THANK YOU Gail!

December 4, 2023
Unprompted review
Rated 5 out of 5 stars

Superb customer service

Superb customer service. I’ve been looking for a particular poster for so long, ended up taking a screen shot of it and sent it through to these guys. Gail worked her magic, made a few suggestions, and now I’m really looking forward to receiving the end product. Superb customer service. I’ll be using these guys again soon. Thank you, Gail.

October 27, 2023
Unprompted review
Rated 2 out of 5 stars

Not feeling the quality on this…

Not feeling the quality on this product. Ordered 18 photos - colour / B&W / 30x40 / 40x50 . Impossible to tell whether it is 270g or Kodak paper. Will be happy to try other providers.

October 4, 2023
Unprompted review
Pics2posters logo

Reply from Pics2posters

Hi,
I am really sorry you are not happy with your recent purchase from us. Have you contacted us to let us know this as I cannot find any emails of this nature. We use Kodak and Oce (this is a Canon branded product) photographic papers. They are on 30m rolls so do not have any branding on the back of the paper. All prints are 270gsm, bright white, heavyweight paper and excellent quality. Did you order photographic paper or poster paper? Unfortunately, I cannot identify you without any details but would urge you to get in touch on email or the telephone so we can sort this out for you.

Kindest Regards
Gail

Rated 5 out of 5 stars

Above and Beyond Expectations

I had a particularly poor quality picture that I desperately wanted to rejuvenate and make into a 38x48 centimetre poster to fit an existing frame, how exceptionally well Pics2Posters carried out my wishes is beyond my comprehension. The quality and clarity of the print I got back was jaw-dropping. How they managed it, I will never fully understand, but I would recommend their services to everyone who wants to have their photographs enlarged, touched up, or made into posters. This company really cared, and I can’t thank them enough.
David Simpson

September 30, 2023
Unprompted review
Rated 5 out of 5 stars

Very impressed

Very positive attitude from these top seller gone above and beyond to get the order right

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

I am a returning customer

I am a returning customer and again I am thrilled with my enlarged photo print 😍
The best customer service , great value and the perfect end result product - highly recommended!

September 29, 2023
Unprompted review
Rated 5 out of 5 stars

Fabulous Service & Quality

Fabulous customer service and quality. Really easy to use website where you can upload and tweak your images. I ordered 6 panoramic enlargements and 4 medium-sized canvas’s. Gail queried my order as one of the image sizes was a little small. She also gave fantastic advice about providing a white edge to make mounting much easier.
My order was then quickly processed and wrapped with everything arriving via Royal Mail’s next day delivery.
I’m really pleased with the quality -they all look absolutely fabulous and I’ve already hung 6 of them! Gail was superb - giving great advice and recommendations above and beyond what I’d expected. Will definitely order again.

September 23, 2023
Unprompted review
Rated 5 out of 5 stars

Fantastic

Fantastic- great customer service too.I’ll look forward to being a repeat customer

September 14, 2023
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look