After placing the order and taking my money the web site was down and you would not answer the phone or get back to me even when I left a message trying to find out where my order was
Company replied
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
The yellow bomber jacket was a tight fit.On explaining to the company the situation they said return it to us and we will forward the next size.Returned it to them and they promptly sent the replaceme... See more
Company replied
i was pleased with the whole experience from the website & ordering but also the thoughtful aftercare emails, nothing too pushy but enough to be personal, add to that the scarf & gloves i ordered... See more
Great quality at a great price. Delivery was quick and there were no issues returning and exchanging one item which didn’t fit. Will definitely be ordering again and recommend Pierre Francis to anyone... See more
Company details
Written by the company
At Pierre Francis, we believe that conscious consumption starts with careful selection. We thoughtfully source every piece in our collection, offering beautiful and durable goods from brands committed to sustainability and ethical production. Discover timeless style that reflects your values.
Contact info
15 Burnet Lane, HP22 7DD, Broughton, United Kingdom
- adam@pierrefrancis.co.uk
- pierrefrancis.co.uk
4.7
Excellent
249 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
First class quality and service
First class quality and service. Most definitely would recommend
May 20, 2022
Customer Service Superb
Item not suitable but the customer service was superb. Thank you.
May 11, 2022
Unprompted review
I only bought a fisherman beanie but…
I only bought a fisherman beanie but the quality of it was fantastic so definitely will be purchasing other things from there
May 3, 2022
size
I measured myself and bought a size xs according to that but it was extremely tight and could not fit properly. Overall the material and colour was very nice
February 28, 2022
Excellent experience
Excellent communication. Above expectations product. Fast delivery.
January 18, 2022
Great customer service
The product we got looked just as expected and it's very good quality. There was a small manufacturing defect we noticed and the team were very helpful in helping sort a replacement. Could not recommend them highly enough.
January 14, 2022
Disappointed frantic very thin not…
Disappointed frantic very thin not worth sending back because of postage costs
January 14, 2022
The quality was good but the sizing was…
The quality was good but the sizing was odd. Very thin sleeves, very lo g body yet very tight for an xl.
December 6, 2021
Good service quick delivery
November 10, 2021
Very good service
November 5, 2021
Cool affordable fashion
November 4, 2021
Excellent service
Excellent service, product was as described, great value for money. Very quick delivery. Will use again.
November 3, 2021
We had a problem with wrong sizing to…
We had a problem with wrong sizing to begin with, but everything was sorted out, with very good communication. Would definitely recommend.
November 3, 2021
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.