I cancelled and they still took full payment and after months of numerous emails and there website contact, they’ve never once replied and refunded. This company has to be dodgy so don’t buy from here... See more
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I normally don't bother writing reviews but this one felt little different after using it for while. I work at a desk all day and my neck is usually stiff in the mornings, so I wasn't expecting much h... See more
Company replied
Recently ordered two pillows and two pillow cases. I received the pillows, and no pillow cases. I contacted customer service and was asked for photos? Photos of what? The invisible pillow cases? I... See more
Company replied
I grind my teeth at night and usually wake up with jaw tension. I didn't expect a pillow to affect that, but keeping my head stable apparently helps because my jaw feels less tight in the mornings. No... See more
Company replied
Company details
Written by the company
Online retailer of high quality sleep-improvement products
Contact info
8 the green suite r, 19901, Dover, United States
- contact@pillow-haven.com
- pillow-haven.com
Breach of guidelines
Neutral and comfortable
I sleep on my back and needed something neutral. This keeps my neck straight. No awkward pressure. Simple and effective.
January 20, 2026
Unprompted review
Reply from Pillow Haven
Hi Joshua,
Thank you for your honest review! We’re happy to hear the pillow keeps your neck aligned and feels neutral and comfortable, especially for back sleeping. Simple, effective support is exactly what we aim to deliver. We truly appreciate you sharing your experience.
Warm regards,
Pillow Haven Support Team
Quick service delivering high quality…
Quick service delivering high quality and comfortable product
January 23, 2026
Unprompted review
Reply from Pillow Haven
Hi Mike,
We truly appreciate your kind words! It means a lot to hear that you’re happy with both the delivery speed and the comfort of the product. Thanks for choosing Pillow Haven. We’re glad to have you with us 😊
Warm regards,
Pillow Haven Support Team
Staying asleep a bit longer
i sleep light and wake up easily. This helped a bit with that. I stay asleep longer now. small but important change.
January 28, 2026
Unprompted review
Reply from Pillow Haven
Hi Chloe,
Thank you so much for sharing your experience 😊 We’re really glad to hear it’s helping you stay asleep longer. Small but meaningful improvements like this are exactly what we aim for. Wishing you many more restful nights!
Warm regards,
Pillow Haven Support Team
its not perfect but it works for me
its not perfect but it works for me. sleep feels calmer lately
January 10, 2026
Unprompted review
Reply from Pillow Haven
Hi Wren,
Thank you for your honest feedback, we truly appreciate it. We’re glad to hear your sleep has been feeling calmer lately, and that the pillow is working well for you. That means a lot to us.
Warm regards,
Pillow Haven Support Team
Pillow Haven is one of the worse…
Pillow Haven is one of the worse consumer experiences I have ever had. I ordered a pillow as a Christmas gift on December 6, 2025 and the item was not delivered until January 4, 2026. This was after I sent many, many emails to which the company delayed and deflected from my request for a refund. The company first offered a refund of 10%. and I declined. They then offered various increasing merchandise credits starting from 25% to 125%. Each time I rejected their merchandise credit offers and asked for a refund. They finally offered a 25% refund of the amount I paid. A very small offer for a ruined gift and the amount of time I have spent responding to their delay emails which is outrageous. This company is fraudulent in its shipping fulfillment and should be shut down. Also, the pillow, when received smelled so bad that its not clear if it will ever be useable. They also don't let you know an overseas charge will occur with purchases to my knowledge. They seem to have a rapid email reply to every email feigning how sorry they are for the delays, but in the end, this company does not deliver as promised in any sense! DO NOT BUY FROM PILLOWHAVEN UNLESS YOU WANT TO SPEND A LOT OF TIME TRYING TO TRACK DOWN YOUR ORDER AND GET A USEABLE PRODUCT IN MY EXPERIENCE,
December 6, 2025
Unprompted review
Reply from Pillow Haven
Dear customer
We are genuinely sorry to hear that your experience did not meet your expectations. We understand how disappointing it is when a gift arrives later than planned, especially during the holiday season.
Your order was placed in early December and, unfortunately, experienced a delay due to exceptional carrier congestion during the Christmas period. This resulted in delivery in early January. Throughout this time, we remained in contact via email and offered multiple solutions, including compensation options and partial refunds.
Regarding your mention of an “overseas charge”, we would like to clarify that we do not charge any overseas or hidden fees. All pricing and costs are clearly displayed at checkout. If this happened, which has never happened before to any of our customers, ofcourse we will refund you for this. Please send us this receipt and we will check is this is related to our order and if so, refund you for that .
We are also sorry to hear that you were dissatisfied with the product upon arrival. If there was a defect or odor issue, we would have gladly investigated and resolved this had it been reported to us.
We take all customer feedback seriously and use it to improve our logistics and communication processes. If you would still like to reach out to us directly, we remain open to resolving this matter in a fair and constructive way.
Kind regards,
Pillow Haven Support Team
I hug my pillow when i sleep which…
I hug my pillow when i sleep which usually ruins support. Somehow this still works. My head stays aligned without feeling locked in. rare for me.
January 19, 2026
Unprompted review
Reply from Pillow Haven
Hi Holland,
Thank you for sharing this! That’s a great observation. We’re really glad to hear your head stays aligned without feeling restricted. That balance between freedom and support is exactly what we designed the pillow for 😊
Warm regards,
Pillow Haven Support Team
Since I received this pillow my…
Since I received this pillow my sleeping pattern has been much better. I do not wake up do much in the night, so wake up feeling more refreshed. My pain is not so bad either
January 16, 2026
Unprompted review
Reply from Pillow Haven
Hi Theresa,
Thank you so much for sharing this. Waking up less during the night and feeling more refreshed in the morning can truly change how your days feel. We are really happy to hear that your sleep pattern improved and that your pain has eased as well.
Warm regards,
Pillow Haven Support Team
Overall a positive experience
I like the pillow for comfort and it does help me to sleep better but unfortunately it hasn't stopped my snoring.
January 24, 2026
Unprompted review
Reply from Pillow Haven
Hi Duane,
Thank you for your honest feedback. We are glad to hear the pillow has improved your comfort and sleep quality. While it is not designed to fully stop snoring for everyone, proper alignment can help some people, and we truly appreciate you sharing your experience openly. If you ever have questions or need guidance, we are always happy to help.
Warm regards,
Pillow Haven Support Team
Sleeping deeper now
I’ve struggled with neck stiffness for months now and waking up was painful every single morning. After my sister recommended this pillow, I decided to give it a try. I had a quick question before ordering and customer support was super helpful and responded fast, which gave me confidence. Within the first few days of using the pillow, I already felt a difference. I wake up with less stiffness and much better comfort overall.
December 9, 2025
Unprompted review
Reply from Pillow Haven
Hi Kai,
Thank you so much for sharing your experience with us. We’re really glad you decided to give the pillow a try and that you noticed a difference so quickly.
Waking up with less stiffness and better overall comfort is exactly what we hope for. We also appreciate your kind words about our support team, it truly means a lot to us.
Warm regards,
Pillow Haven Support Team
This pillow is amazing
This pillow is amazing! My neck pain is much better. I sleep better and am rested in the morning. It's been a long time.
January 18, 2026
Unprompted review
Reply from Pillow Haven
Hi Siobhan,
This is wonderful to read. Thank you for sharing! We’re so happy to hear your neck pain has improved and that you’re sleeping better and waking up feeling rested again. That’s exactly what we hope for every customer.
Warm regards,
Pillow Haven Support Team
Pillow not as advertised
Bought two pillows from them and they weren't as high as advertised so I ended up receiving a 50% refund and kept the pillows in lieu of returning as I would have been in the hook for shipping. Great customer service, I just wish the pillows were better.
December 9, 2025
Unprompted review
Reply from Pillow Haven
Dear Consumer,
Thank you for taking the time to share your experience. We’re sorry to hear the pillow didn’t meet your expectations in terms of height, but we truly appreciate your kind words about our customer service team.
Your feedback helps us continue to improve how we describe and set expectations for our products. We’re glad we could find a fair resolution with your refund and hope the pillow still offers some comfort and support.
No product ever delivered. Well-organized ripoff machine.
No product ever delivered. All I got from the company was delay and misdirection. Avoid. They are a ripoff machine. I had to lodge a credit card protest to get my refund. They were never anything but uncooperative until I made the CC protest. Then they entered a duplicate refund only after I received my refund from the credit card company. As if that made a difference. They contributed nothing to the refund process and I strongly suspect they only issued a redundant refund so they could reply to reviews saying they refunded my payment. They are seeking to discredit legit negative reviews. I am surprised to see any positive reviews and find those to be suspect given my horrible experience. Avoid.
November 19, 2025
Unprompted review
Purchased pillow 45 days ago and not…
Purchased pillow 45 days ago and not received. Reached out for a refund and have been denied. Tracking hasn’t been updated for 11 days. Just a website to get your money with no product!
December 2, 2025
Unprompted review
Reply from Pillow Haven
Hi Ashley,
thank you for sharing this, and we’re deeply sorry your order didn’t arrive on time. That’s unacceptable and not reflective of our usual delivery standards.
Our team has recently transitioned to a new logistics partner, and a small number of shipments were delayed during that change.
Please email contact@pillowhaven.com
with “Ashley B.” in the subject line so we can prioritize your resolution today.
In my experience - AVOID! Absolutely one of the worst…
Absolutely one of the worst experiences. Aside from delivery taking almost a month, this product is garbage in my opinion. Asking for help, you get excuses and mis-directions. It finally gets here and its so flat - only a small child would find support. Had more neck pain in trying to use it than before it arrived. So I asked to return it for a refund - they offered 20%. WHAT? I don't want to keep it, I want to return it for that 100% satisfaction it appears you lie about. We settled on 50%. I'm not happy X's 2. AWFUL - AVOID. They do owe me 10% more refund now, as I'm writing this review - per your offer!
December 31, 2025
Unprompted review
Reply from Pillow Haven
Hi Rev Tuttle,
thank you for taking the time to share your experience. We’re genuinely sorry the pillow didn’t meet your expectations and that our resolution process caused additional frustration.
Please contact care@pillowhaven.com
with “Rev. Tuttle” in the subject line; our senior customer experience manager will reach out directly to finalize your refund and send a replacement at no cost if you’d like to give it another try.
Posting again
I am posting again because I said I would do so if my refund was received without problem. I was concerned about other reviewers reporting issues with refunds. I returned the pillow and case according to company instructions and have now received a full refund.
I was sorry to learn that the company was using video of a popular nurse influencer disingenuously and without permission. The nurse was promoting a pillow from a different company in her video. For that reason I can't give full stars. But the refund process went well.
January 9, 2026
Unprompted review
Reply from Pillow Haven
Hi Scottie,
Thank you for coming back to update your review, we really appreciate it.
We’re glad to hear your return and refund were processed smoothly and that you had a positive experience with our support team.
Sometimes refunds can take a bit longer due to problems with the systems of the payment providers, but we always refund our customers!
Your feedback helps us grow and do better 🙏
Wishing you all the best,
Pillow Haven Support Team
Pillow is rubbish and they will not give a UK address to return or a refund. DO NOT USE THIS COMPANY.
Will not accept valid return request. Pillow has not been used waited over a month for order to arrive. Now have stupid offer of 20% refund - a ploy often used by substandard chinese companies. DO NOT BUY FROM THIS COMPANY. They are not honourable to deal with.
No where on their web site does it say company in USA and it does not state on their return policy $25 to return. I would never have brought if it did.
This reply is rubbish, they talk in riddles. It is quite clear i have not used the pillow or pillow case and wish to return and have my money refunded. Not 20% or 30% - all of it. Will wait for my credit card provider to get refund for me they agree that I have grounds to ask for refund as goods not as described and have not been used.
Now have demand for $25 dollars to ship pillow to USA. Will not pay £25 dollars when would cost me £3 to ship in UK. Pillow is hard and uncomfortable and does not work. No good for side sleepers. These guys are crooks DO NOT BUY FROM THEM!
January 6, 2026
Unprompted review
Reply from Pillow Haven
Hi Carole,
Thank you for your feedback. We’re sorry to hear how frustrating this experience has been and understand your concerns.
We’re currently still in contact with you and are actively reviewing your case to find a better and fair solution. Our goal is always to resolve situations like this as reasonably as possible, and we appreciate your patience while we work through it together.
Thank you for bringing this to our attention.
Kind regards,
Pillow Haven Support Team
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