I cancelled and they still took full payment and after months of numerous emails and there website contact, they’ve never once replied and refunded. This company has to be dodgy so don’t buy from here... See more
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I normally don't bother writing reviews but this one felt little different after using it for while. I work at a desk all day and my neck is usually stiff in the mornings, so I wasn't expecting much h... See more
Company replied
Recently ordered two pillows and two pillow cases. I received the pillows, and no pillow cases. I contacted customer service and was asked for photos? Photos of what? The invisible pillow cases? I... See more
Company replied
I grind my teeth at night and usually wake up with jaw tension. I didn't expect a pillow to affect that, but keeping my head stable apparently helps because my jaw feels less tight in the mornings. No... See more
Company replied
Company details
Written by the company
Online retailer of high quality sleep-improvement products
Contact info
8 the green suite r, 19901, Dover, United States
- contact@pillow-haven.com
- pillow-haven.com
Breach of guidelines
Absolute scam DO NOT BUY
Absolute scam DO NOT BUY. It took 20+ days to get here, just to be cheap crap with a putrid chemical smell. I tried to cancel before I even got it, and they wouldn’t let me stating that they would give a full refund for return once delivered. They lied and offered 20% refund after it was delivered citing it was “simplest and easiest that way” since it’s “too hard to return”. This confirms my suspicion of a scam, AI, or some Chinese shell company. I should’ve done further research. On top of that the pillow is stiff and uncomfortable. Go with coop sleep or another reputable brand instead. Anyone else!
Update 1/4/26: The company said they can do 30% refund, or 100% "but we're going to take $25 for the shipping label". Okay, so that's not 100%, and shipping labels are not $25. Bottom line, they are just going to steal your money, and you're left with a crappy, dense, low-quality foam. I washed the cover, and now it won't fit. I wish I were making this up, I am astounded at how bad one product can be. I am sleep-deprived, and they are taking advantage of that. In contrast, I did receive my Coop pillow with plush, individually wrapped pieces of foam, plus an extra roll of foam to prevent it from flattening, so you can still keep your pillow. No ridiculous refund policy; in fact, they offer a 100-day satisfaction guarantee, a 5-year warranty, and a free sleep consultation for only a little more than the terrible Pillow Haven. So completely and utterly disappointed, but my experience with Coop has been night and day. I slept so well last night on the Coop pillow that I was surprised when I woke up feeling refreshed. Posting here so no one else is taken advantage of like I was!
December 31, 2025
Unprompted review
Reply from Pillow Haven
Hi Marisa,
We’re genuinely sorry to hear about your experience and understand how frustrating this must have felt. This is not the experience we want any customer to have.
To clarify a few important points: we are a US-registered company (details are on our website) with US-based customer support, and US based warehouses and US based return adress and we do not operate as a shell or scam business. Thousands of customers sleep comfortably with our pillows every night, and we take feedback like yours very seriously.
Regarding the delivery time: some orders have had extreme delays in December in UK, US and Canada. We apologize for that.
About the initial smell: memory foam products can have a temporary factory odor when first unpacked. This is harmless and typically dissipates within 24–72 hours after airing out.
That said, we understand this can be unpleasant and are sorry it affected your first impression.
Concerning the refund: our policy allows for a full refund upon return once the product is delivered. In some cases, customers choose a partial refund as a faster alternative when a return is not preferred, this option is offered, never forced.
If this was not communicated clearly, we sincerely apologize.
We would really appreciate the opportunity to resolve this properly. Please reach out to us directly at contact@pillow-haven.com with your order number so we can review your case and find a fair solution.
To thick, too hard and not risk free
Unfortunately the side intended to support the neck in every position is much too thick and forces my head into an unnatural angle. The other side is a good thickness but the rigidity of the divit keeping your head exactly in one place rather than being able to roll a bit, caused neck pain. The pillow is also quite hard. The cover it comes with also pills very quickly. I have asked for a full refund but they are telling me that I have to pay for the shipping cost. That is not risk free trial and I would also say that according to their policies, the product is defective in that it didn't work to their claims.
December 31, 2025
Unprompted review
Reply from Pillow Haven
Hi Jade,
Thank you for taking the time to share your feedback, we’re sorry to hear that the pillow wasn’t a good match for you. Comfort and support are very personal, and unfortunately not every design works for every sleeper.
Our pillow is intentionally designed with two different height profiles to suit different sleeping positions, but we understand that the firmness or contour can feel too supportive for some users and may take time to adjust to.
We’re sorry to hear this caused discomfort in your case.
Regarding the cover: this is not the experience we aim for, and we appreciate you raising it so we can review this further with our product team.
We’d still like the opportunity to review your case personally and see if we can offer a fair resolution. Please reach out to us at contact@pillow-haven.com with your order number so our team can assist you further.
Kind regards,
The Pillow Haven Team
Great company and product (2.0)
December 19, 2025
Unprompted review
Reply from Pillow Haven
Hi there!
Thank you so much for taking the time to share this, it truly means a lot to us. We’re really happy you had a great experience with both our product and our team. Your support motivates us every day 🤍
Very warm regards,
The Pillow Haven Team
Love my pillow
Love my pillow, I take with me on trips. I feel it support y neck perfectly. Took a week to get used to it. But now, I cannot sleep without it.
July 1, 2025
Unprompted review
Reply from Pillow Haven
Hi Kim,
This made us smile! Taking your pillow on trips is one of the biggest compliments we can get. It’s totally normal that it takes a little time to adjust, and we love that it’s now something you can’t sleep without.
Thank you for sharing your experience 🤍
Very warm regards,
The Pillow Haven Team
I need another one now
I just bought one pillow for my husband because he's been complaining of neck and back pain for ages - and he snores. The pillow was so good that I'm going to get one for myself. The height and fit are perfect. I've used his pillow and had the best night's sleep I've had in a LONG while. Highly recommend.
December 28, 2025
Unprompted review
Reply from Pillow Haven
Hi Nina,
We love this, starting with your husband and now needing one for yourself is the best compliment we could receive! Hearing that you had your best night’s sleep in a long time makes us incredibly happy.
Thank you for trusting us and for your warm recommendation 💙
Very warm regards,
The Pillow Haven Team
Very disappointed
Very disappointed. I ordered a pillow on 11/3/2025. It's now 12/28/2025 and I haven't received my pillow. I've exchanged emails with Customer Support several times during this timeframe. Needless to say, their minimal efforts to help have resulted in no pillow. At this point I just want my money back. I cannot recommend doing business with Pillow Haven.
December 28, 2025
Unprompted review
Reply from Pillow Haven
Hi Trevor and Karen,
We’re truly sorry to read this and completely understand your frustration. Waiting this long and still not having your order is not acceptable, and we sincerely apologize for the inconvenience and stress this has caused.
You’re absolutely right to expect clear support and a timely resolution. We’d like to make this right for you as quickly as possible. Please reach out to our support team once more (or reply to the existing email thread), and we will personally prioritize your case to ensure either an immediate refund or a resending of the order + a 20% comepnsation, whichever you prefer.
Thank you for your patience, and again, we’re very sorry for this experience. We truly appreciate the chance to resolve this properly for you.
Warm regards,
The Pillow Haven Team
The product does not work
December 15, 2025
Unprompted review
Reply from Pillow Haven
Hi Julian,
Thank you for taking the time to share your experience. We’re truly sorry to hear that the pillow didn’t work for you, we know how disappointing that can be.
Everyone’s sleep needs are different, and while the pillow helps many people, it doesn’t always feel right for everyone. We’d really appreciate the chance to support you and make this right, whether that’s helping with adjustments or arranging a return or refund.
Please don’t hesitate to reach out to our support team, we’re here to help.
Warm regards,
The Pillow Haven Team
I have my pillow for several months…
I have my pillow for several months now. I love the feel of the pillow, however, the space of the curve seems to narrow. I move a lot due sleep due to chronic pain and I find that I sometimes end up sleeping on the higher part of the pillow which causes numbness in my arm. Still trying to adjust to it.
December 28, 2025
Unprompted review
Reply from Pillow Haven
Hi Elizabeth,
Thank you for taking the time to write such a thoughtful review, we truly appreciate your honesty 🤍
Because you move a lot in your sleep and deal with chronic pain, it can sometimes take a bit of fine-tuning to find the ideal position. Small adjustments to pillow orientation or height can make a big difference, and our support team would be happy to guide you personally to help reduce pressure and numbness.
Please don’t hesitate to reach out, we genuinely want you to get the most comfort and support possible.
Very warm regards,
The Pillow Haven Team
I thought this would end up on floor… I…
I thought this would end up on floor… I like feather not foam… but I was surprised how much I liked it!
December 22, 2025
Unprompted review
Reply from Pillow Haven
Hi Bill,
We love an honest first impression like this, thank you for sharing! 😊
It’s always great to hear when someone is pleasantly surprised, especially if foam wasn’t your first choice. We’re really glad it worked out and that the pillow earned its spot on the bed instead of the floor.
Very warm regards,
The Pillow Haven Team
I have slept on the pillow 2 nights
I have slept on the pillow 2 nights, and so I am liking it.
I took sick, had to change back so I could raise my bed. I would like to put a pillow sham on it.
So I can get best use out of it.
December 23, 2025
Unprompted review
Reply from Pillow Haven
Hi Maggie,
Thank you for sharing your early experience with us 🤍 We’re glad to hear you’re already liking the pillow after just a couple of nights.
It’s completely normal to need a short adjustment period, especially if you’re changing your sleep setup. For the best support, we generally recommend using the pillow without an extra pillow or sham on top, as that can affect the contour and neck alignment. Many customers notice the biggest improvement after a few more nights once their body fully adapts.
If you’d like, our support team is always happy to help you find the setup that works best for you. We want you to get the absolute most out of it.
Very warm regards,
The Pillow Haven Team
Buyer beware
I have trialed this pillow since it's delivery. I have found the pillow too hard and too flat. The picture on the website must showcase a different pillow entirely. The pillow i received was much flatter and smaller than appears in the photos. An acquaintance of mine purchased the pillow around the same time as me, and has had almost identical issues. Nonetheless, I did use this pillow nightly. My sleep since that is unrestfull, I wake up more often than previously. I awake with worsening neck pain and headaches as the days go by. In the last 3 days I have went back to my old pillow, and my headaches are gone, and my sleep has improved.
I feel this pillow did not meet the expectations described in the ads.
Reached out via email for refund, still awaiting a reply.
November 21, 2025
Unprompted review
Reply from Pillow Haven
Dear Laurie
Thank you for your feedback. Unfortunatley, the pillow is not always perfect for everyone. Our support team has already contacted you regarding your return request. We will make sure to help you with a good solution.
Warm regards,
Pillow Haven Support Team
If you want your products quickly, don't order from this company
I have no idea what the products I ordered are like because I have still not received them despite placing my order 11 days ago. The products were Christmas presents but will now arrive some time after Christmas. I contacted customer services but was not happy with their responses
December 24, 2025
Unprompted review
Reply from Pillow Haven
Hi customer,
thank you for sharing your experience and we’re truly sorry for the frustration this caused 🤍
We completely understand how disappointing it is when an order doesn’t arrive in time, especially when it was meant as a Christmas gift.
Your feedback regarding the delivery delay and our communication is taken seriously. This is not the experience we want any customer to have, and we’re reviewing this internally to improve both our shipping clarity and support responses.
Our team would really appreciate the opportunity to look into your specific order and help find a fair solution. Please reach out to us directly on contact@pillow-have.com so we can assist you properly.
Warm regards,
The Pillow Haven Team
Reply from Pillow Haven
Hi Pedro,
thank you for your kind words 🤍
We’re so happy to hear you’re sleeping very well on it. That’s exactly what we aim for. Sweet dreams and thanks again for taking the time to share!
Warm regards,
The Pillow Haven Team
Easy ordering
Easy ordering, fairly quick to receive and having a great sleep with my new pillow. It usually takes me days to adjust and had a great night sleep from night one.
December 23, 2025
Unprompted review
Reply from Pillow Haven
Hi Amy,
Thank you so much for sharing your experience 🤍
We’re so glad the ordering process was smooth and that you enjoyed a great night’s sleep right from the start, that’s wonderful to hear!
Knowing the pillow worked well for you from night one truly makes our day. Wishing you continued restful and cozy nights ahead 💛
Very warm regards,
The Pillow Haven Team
Love my pillow from Pillow Haven
Love my pillow from Pillow Haven. no longer wake up with a sore or stiff neck. Wasn't sure about it, so just ordered one, and now my wife wants one, and likely for 2 of my kids too. Have used it for 2 weeks now.
wish I found this pillow sooner.
December 11, 2025
Unprompted review
Reply from Pillow Haven
Hi Dave,
Thank you for such a lovely and genuine review 💛
We’re thrilled to hear that you’re waking up without a sore or stiff neck and that the pillow has made such a difference for you. The fact that your wife (and possibly your kids!) want one too truly makes us smile, that’s the best kind of compliment ❤️
Thank you for being part of the Pillow Haven family.
Very warm regards,
The Pillow Haven Team
Took forever to receive
I can't say that I will ever make another purchase due to the lack of being able to actually get a response to repeated attempts to make contact through email. Not sure about the choice of shipping carriers and the fact that it took 5 days to travel 140 miles. Will also mention that the packing envelope was damaged and had several cuts but surprisingly nothing inside was damaged in anyway. Will have to see if the pillow is as good as claims to be.
December 21, 2025
Unprompted review
Reply from Pillow Haven
Dear Micheal,
Thank you for your message and our apologies for the inconveniece. I have just checked on your order, it is now in hands of the local delivery driver, which means it should arrive in more or less 1 working day.
We also apologies if there is any delay in our communication. I have urged the team to respond to your email promptly.
Kind regards,
Pillow haven support team
I ordered my pillow on Nov28,2025 now…
I ordered my pillow on Nov28,2025 now Dec 23rd , never arrived. Customer service promise to make good before Christmas, never came through. It was to be a gift. I now have denied payment with my Credit Card. I suggest this company has a well organized rip off program. You'll never see you product.
November 25, 2025
Unprompted review
Reply from Pillow Haven
Dear Craig,
Thank you for your feedback and our apologies for the inconvenience. Sometimes the delivery doesn't go as we want. We apologize for that.
Ofcourse. If an order gets missing we will always refund the order or send a replacement.
Please do contact us again and we will sort it out for you right away.
Kind regards,
Pillow Haven Support Team
Still waiting for the pillow to come
Still waiting for the pillow to come. It has been 3 weeks since I ordered it.
December 23, 2025
Unprompted review
Reply from Pillow Haven
Hi Slobodan,
Thank you for bringing this to our attention , we completely understand how frustrating it is to be waiting, and we’re truly sorry for the delay 🤍
Some orders can take a bit longer due to transit times, but this is not the experience we want for you.
Please reach out to our support team directly with your order number so we can check the status right away and make sure this gets resolved for you as quickly as possible.
Very warm regards,
The Pillow Haven Team
Worth it
Though my order took weeks to arrive it has made a difference. I'm not snuffling or gasping myself awake, and as a front sleeper these pillows are comfortable once you adapt to the new position of your head.
December 23, 2025
Unprompted review
Reply from Pillow Haven
Dear Raffael,
Thank you so much for taking the time to share this 🤍
We truly appreciate your patience with the delivery, and it means a lot to hear that the pillow has made such a positive difference for your sleep.
Knowing you’re breathing easier and waking up more comfortably is exactly why we do what we do. Wishing you many more restful nights ahead 💛
Very warm regards,
The Pillow Haven Team
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