I had a long chat with Keelan, and he was absolutely amazing. He patiently walked me through everything, explained the process clearly, and genuinely cared about helping me. Truly one of the most help... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
The call was efficient with virtually no wait time. My customer service agent, Chris, was very detailed, thorough and helpful. I had a lot of questions and he took the time to not only answer all of t... See more
Company replied
Amazing customer service experience. They made setting up service at my new home in Dublin so easy. Moving from another country and having to set things up from thousands of miles away is a challenge.... See more
Company replied
I recently spoke with a member of your customer service team named Chris, and I want to commend him for his excellent support. He answered all of my questions clearly, took the time to make sure I u... See more
Company replied
Company details
- Energy Supplier
- Electric Utility Company
- Energy Equipment and Solutions
- Green Energy Supplier
- Solar Energy Company
Written by the company
At Pinergy we believe in change. We believe in treating energy with respect. We believe that each of us has a part to play in creating a sustainable energy future. Pinergy was founded with a simple goal — to make a difference in the energy sector. Over time, we have grown to become Ireland’s leading authority on smart energy technology. Today we supply 100% renewable energy and sector-specific insights to thousands of businesses and homes across Ireland.
Contact info
Dublin 4, Ireland
- 0818 363 749
- customerservices@pinergy.ie
- pinergy.ie
4.5
Excellent
1K reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 36% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
We got the best man to answer all our…
We got the best man to answer all our queries
September 19, 2025
Unprompted review
Reply from Pinergy
Hi Purnesh
Your 5-star review means so much to us—thank you for taking the time to share your experience!
Thanks
Tara
The operator was incredibly kind
The operator was incredibly kind, acted with full knowledge of the chain of command and knew exactly what to do. He resolved my issue within 10 minutes. I was very impressed.
September 19, 2025
Unprompted review
Reply from Pinergy
Hi Mo
Thank you so much for your 5-star review! We’re thrilled to hear you had such a great experience with us.
Thanks
Tara
Very efficient service. Made me feel heard and understood
Paige was super helpful and informative. She was able to resolve my query quickly and seamlessly
September 16, 2025
Unprompted review
Reply from Pinergy
Hey Lorna,
Thank you for taking the time to leave a review with ourselves, We're glad to hear Paige was able to resolve your issue so promptly, that sounds like her! I'll be sure to pass on your feedback.
Caolán
Very helpful staff member
Very helpful staff member.
Clear helpful information
September 15, 2025
Unprompted review
Reply from Pinergy
Hey Thomas,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Most expensive
Most expensive. Not worth installing. Landlord friendly but costs 8k EUR a year. Better to go with Bord Gais.
Unfortunately unexplained cost hike, saying “external costs” doesn’t convince the customer. Switching to a different provider helped me reduce my cost 4x. Hope others may find the advice useful.
September 1, 2025
Unprompted review
Reply from Pinergy
Hi David,
I'm sorry to hear you're unhappy with the service provided by ourselves, unfortunately we are not the only provider to raise prices due to external costs.
If you would like to discuss the bets plan for yourself going forward please don't hesitate to call us on 0818 363 749, or email in on customerservices@pinergy.ie
Very quick response
Very quick response, and Maeve was really helpful. No hassle, issue sorted very professionally.
September 12, 2025
Unprompted review
Reply from Pinergy
Hey Aine,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Maeve was a smooth one! I'll be sure to pass on your feedback.
Caolán
No long waiting que
The fact that I dint have to wait on an endless que waiting to speak to someone.
The rep had very good communication skills and was helpful in answering my questions
September 11, 2025
Unprompted review
Reply from Pinergy
Hey Aisha,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
More expensive than everyone else
More expensive than everyone else, unresponsive, and now adding an increase worth of 200 EUR including VAT.
If you can, avoid at all cost.
We are bound to them becaus our building have a contract with them, this is how they can secure the pricing they want, not the "best price we can offer" like they are trying to make you believe.
September 12, 2025
Unprompted review
Reply from Pinergy
Hi Adelaide,
I'm sorry to hear you're unhappy with the service provided by ourselves, unfortunately we are not the only provider to raise prices due to external costs.
If you would like to discuss the bets plan for yourself going forward please don't hesitate to call us on 0818 363 749, or email in on customerservices@pinergy.ie
Great experience setting up my energy…
Great experience setting up my energy with Pinergy. The customer service was 5/5 - I would highly recommend them to others
September 9, 2025
Unprompted review
Reply from Pinergy
Hey Siobhan,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
5 stars!
Keelan was so helpful and pleasant on the phone, knew exactly what to do to resolve my query and resolved it within a few minutes. Painless, quick and pleasant support experience - we're very thankful!
September 10, 2025
Unprompted review
Reply from Pinergy
Hey Sofia,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Great customer service
Chris was polite, clear, patient, and very helpful.
September 10, 2025
Unprompted review
Reply from Pinergy
Hey Robert,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Reply from Pinergy
Hey,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Renewal
Fast and impressive service. They're a great company if you have solar energy.
September 9, 2025
Unprompted review
Reply from Pinergy
Hey Daniel,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your happy with the service you're receiving from Pinergy. I'll be sure to pass on your feedback to the team.
Caolán
Reply from Pinergy
Hey Conchobar,
Thank you for taking the time to leave a review with ourselves, I'm glad to hear Aoibhe was able to resolve your query promptly! I'll be sure to pass on your feedback.
Caolán
Really helpful and well explained
September 9, 2025
Unprompted review
Reply from Pinergy
Hey ,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Great service!
Keelan was very professional and helpful. I’m always delighted with your service
August 25, 2025
Unprompted review
Reply from Pinergy
Hey Angelika,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Professional
Professional, respectful, and patient representative called Chris. Took care very perfectly of the situation. Very knowledgeable of the system and guided me correctly to the solution.
September 1, 2025
Unprompted review
Reply from Pinergy
Hey Mohammed,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
Pinergy offer exceptional value, service and after sale support PV Solar panel installation
I found Pinergy offer exceptional service, professionalism and value in installing PV solar panels at our home. It was not a straightforward installation as it involved a "Tails Upgrade" to the existing electrical cabling in the house prior to installing the PV panels, this work was was carried out by Pinergy and formed part of the contract. It was also a large installation for a residential house, 18 solar panels, 2 batteries, 1 inverter, 1 EV charger, 1 EDDI, and the panels were installed on the roof or a nearby barn. The whole process from initial site visit, deciding installation layout, receiving and agreeing on quote for the contract , issuing of bill of materials, payment schedule, assigning dates for the various phases of the installation and commissioning date went smoothly. We interacted with probably all the customer based teams within Pinergy, sales, customer services, scheduling, installation and found them all to be very customer focused, punctual, accurate, and very responsive to any queries we raised throughout the process.
A special word of praise for their installation and electrical crews, Kevin, Dannie, David who worked their backsides off to complete the various parts of the installation on time. Workmanship was exceptional, this was due to the very evident high level of cooperation between them, they each knew in great detail their own role and colleagues role in getting the job done. A very special shout out for Kevin who took me through the whole installation, explaining how the various parts worked and especial travelling a 2 hour journey to install Wi-Fi boosters to allow our Apps work properly.
August 13, 2025
Unprompted review
Reply from Pinergy
Hi Michael, Thank you for sharing such a detailed and thoughtful review. We’re delighted to hear that your installation went smoothly and that you experienced real professionalism and care across our sales, customer service, and installation teams.
It’s great to know that even with a complex project like yours, our crews - especially Kevin, Dannie, and David - made the process clear and seamless, with workmanship and dedication you could rely on. We’ll be sure to share your kind words with them.
We’re proud to support you on your energy transition journey and grateful that you chose Pinergy to help power your home with clean, renewable energy.
Help with emergency credit
Melissa was wonderful , and so helped me in this difficult time .. very efficient and fully explained the process
She activated this help credit quick and alleviated my concerns …great customer experience from a lovely professional advisor
August 29, 2025
Unprompted review
Reply from Pinergy
Hey Lisa,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
The attendant is very nice and kind
The attendant is very nice and kind! I’m very lucky getting him! He is amazing!
August 28, 2025
Unprompted review
Reply from Pinergy
Hey Cris,
Thank you for taking the time to leave a review with ourselves, We're glad to hear your experience with Pinergy was a smooth one. I'll be sure to pass on your feedback.
Caolán
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