Pinkcolada Reviews 

286
TrustScore 1.5 out of 5

1.7

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Rated 1 out of 5 stars

I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... See more

Rated 1 out of 5 stars

Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... See more

Rated 1 out of 5 stars

I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... See more

Company replied

Rated 1 out of 5 stars

I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... See more

Company replied

Company details

  1. Swimwear Store

Written by the company

Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!


Contact info

1.7

Bad

TrustScore 1.5 out of 5

286 reviews

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No recent history of asking for reviews

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1.7

All reviews

(286)

0 reviews in the last 12 months

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Rated 1 out of 5 stars

Rip Off

I was so excited to try this swimwear after hearing many good things. The company took my money and I never received my product. I tried contacting customer service twice and they never got back to me.

April 5, 2021
Rated 3 out of 5 stars

Never received

I had ordered a swim suit in June of 2020. Received an email saying it had shipped in august 2020, never received the suit. I contacted the company and they were super helpful and got a replacement for me because that suit was no longer available. I received an email stating it had shipped on March 14th, still haven’t received the suit and the tracking information hasn’t been updated since March 19th. I will not be ordering from this site again.

April 3, 2021
Rated 1 out of 5 stars

It has been three weeks since I placed…

It has been three weeks since I placed my order and two weeks since any update was made to the shipping tracker. I’m not sure if I will ever get what I ordered and if I have to make a return I have no idea how long that will take. This is a significant delay in receiving the product I ordered and paid for and weeks without any update or communication is poor customer service. I will not be ordering again. I don’t even know if I will ever receive the order I already placed which was clearly a huge mistake.

April 3, 2021
Rated 1 out of 5 stars

Waiting

I placed my order and completed it. Recieves a confirmation email. A few days later was told that it was out of stock prior to that. So they let me pick out another top and bottom swim suit no matter the price. Which I thought was extremely fair. 3 weeks later I have no recording or where it is. Says it’s still in Australia. I have been getting emails asking me to rate the item. Never recieved it.

April 2, 2021
Rated 5 out of 5 stars

The milky-white long cover-up is…

The milky-white long cover-up is probably my favourite part of the pinkcolada
collection. It is elegant, sexy, beautiful, and classy. The colour and design are
unique. Eagerly waiting for my parcel to be shipped!

March 31, 2021
Unprompted review
Rated 1 out of 5 stars

I received an email to leave a review…

I received an email to leave a review but I can’t really review the product because I ordered 3 weeks ago and have yet to receive it. Oh and I also can’t track it as it says no information available. Not impressed.

March 29, 2021
Rated 1 out of 5 stars

Not happy

It’s been about three weeks since this supposedly shipped. I’ve sent an email via the “Contact Us” link on the website with no response. If the carrier (DHL) is going to take a month to deliver, that should be noted BEFORE purchasing. At this point, I just want a refund.

March 28, 2021
Pinkcolada logo

Reply from Pinkcolada

Hi Rhiannan,

I am very sorry that this has occurred, upon checking I can see the item is with your local carrier, I will certainly look into this and have this resolved for you as promptly as possible, if you could also pop us an email to hello@pinkcolada.com and we'll anticipate a speedy resolution. Kindest, Pinkcolada Team

Rated 1 out of 5 stars

I have not received my swim suits

I have not received my swim suits and it has been over a month now. I would really like a refund since they still haven’t been delivered.

March 28, 2021
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Reply from Pinkcolada

Hi Lindsey,

I am very sorry to hear about your experience, I can see there has been some delays with your local carrier, nevertheless I have escalated this for you immediately, in the meantime if you could also send us an email to hello@pinkcolada.com & we will have this resolved for you. Kindest, Pinkcolada Team.

Rated 1 out of 5 stars

Item did not arrive yet

Item did not arrive yet. I order it mid February. Still waiting

March 28, 2021
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Reply from Pinkcolada

Hey Dorota,

I am so sorry for the delay to date- I have looked into your order and see that it has reached your country and is with your local carrier, I will look into this for you promptly, in the interim if you could send us a direct email to hello@pinkcolada.com & we'll get it sorted right away, Regards Pinkcolada Team.

Rated 1 out of 5 stars

I bought the items on 6 mar 2021 and…

I bought the items on 6 mar 2021 and they still arent event shipped!
This is super ridiculous. Why did i even pay you in the first instance????!!!

March 28, 2021
Pinkcolada logo

Reply from Pinkcolada

Hey Tugce,

I am very sorry this has occurred, I will definitely follow up with the shipping company, rest assured your package is anticipated to be delivered this week, and I'll be sure to resolve the delay issue for you promptly, In the interim, if you could also pop us an email to hello@pinkcolada.com Kindest, Pinkcolada Team.

Rated 1 out of 5 stars

This is my fourth email to review my…

This is my fourth email to review my item. I would LOVE to know how I am supposed to review an item I still have not received. I would love if we could solve this issue so I could give a true review. I have already emailed the company and received no help.

March 28, 2021
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Reply from Pinkcolada

Hey Caitlyn,

I am so sorry about your experience to date, we will ensure to look into this for you instantly- I can see that your item is currently with your local courier, could you also pop us an email directly to hello@pinkcolada.com we will ensure everything is resolved for you, Kindest Pinkcolada team

Rated 5 out of 5 stars

I love this swimsuits

I love this swimsuits, such a good quality, nice bra shape. Fits very nice. For 32DDD i got M size and S for bottoms, took off the cups and it fits perfect!

March 23, 2021
Pinkcolada logo

Reply from Pinkcolada

Hey Mihaela!

Thanks for your lovely feedback, its great to hear you've had a lovely experience. Kindest, Pinkcolada Team.

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