I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... See more
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Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... See more
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... See more
Company replied
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... See more
Company replied
Company details
Written by the company
Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!
Contact info
Australia
- Hello@pinkcolada.com
- pinkcolada.us
1.7
Bad
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Good quality, inventory was very low but they made it right in the end
I'm changing my review from a 2 to a 4 because after a bit of disappointment and a lot of communication back and forth this company went over and beyond to make things right. I didn't get to wear any of my suits for my big trip but they did surprise me by quickly getting me the correct suits after all, as well as a full free swimsuit. It took a lot of communicating but ultimately they changed my compensation offer from a $20 discount to an entire free suit of my choice which I am grateful for and completely satisfied with too! Thank you!
May 4, 2021
Reply from Pinkcolada
Hi Shannon,
Thank you for your review and feedback. I do apologize for the break in communication with your original order however, I can see you have been in contact with one of our customer service agents who has organized a complimentary set of bikinis for you, as a way of apology. Please do not hesitate to reach back out to us if you are experiencing any issues. Kind regards, Pinkcolada
Reply from Pinkcolada
Hello LM,
Thank you for the feedback- its great to hear you are loving our suits! We are currently in the process of trying to improve our delivery service and your feedback will be taken on board. Every piece of feedback helps and I have passed yours onto the team. Kind regards, Pinkcolada
I can’t review it bc I am still waiting…
I can’t review it bc I am still waiting for it to come... 3.5 weeks and counting 🙄
May 4, 2021
Reply from Pinkcolada
Hi Thomasina,
Thank you for your review. I can see your order was dispatched from us in March and tracking is showing delivery March 26th. If you still have not received your order, you can get in touch with us via the 'Contact Us' link on the website and we will be able to help you out. Kind regards, Pinkcolada
Reply from Pinkcolada
Hi Maria,
Its great to hear that you are loving the material that your suit is made from!
Hoping to see you shopping with us again in the future :)
Kind regards, Pinkcolada
Don’t order from this company unless…
Don’t order from this company unless you want to pay $45-$120 in return fees to ship something that doesn’t fit right back to Australia. I bought my teenage daughter two identical swim suits just different colors and one was way too tight. All I wanted to do was exchange it. I went to the UPS store and they reviewed the return label and told me that this company doesn’t have free returns. And to return from the USA into Australia the least it would cost us $48 and it would take 30-60 days to get there. The next option was $120 return fee to get there in 2 weeks. Now I'm stuck with a swimsuit. Never again!
May 4, 2021
Reply from Pinkcolada
Hi Nikki,
Its disheartening to hear you were dissatisfied with your purchase and the returns cost. I do apologize, however, we do have a policy around this and it is all outlined on the website. We take all types of feedback on board and use it to help us improve our service, so I have passed your feedback onto the team here. Kind regards, Pinkcolada
The fit was weird
The fit was weird. Bottoms were tiny but the top was huge and kinda flimsy. As a 32DD, I ordered a medium and the band was way too big and the straps provided no support so I’m afraid I’ll fall out of it if I wear it. Overall, not a flattering fit.
May 4, 2021
Reply from Pinkcolada
Hi Whitney,
Thank you for your feedback and review. I do apologize that you have found the bikini to be an unflattering fit. We have a size guide on the website that we would suggest to check out before you make your purchase, to ensure correct sizing is being purchased. We endeavor to improve our services and products, so I have passed your comments along to the team. Kind regards, Pinkcolada
Product is exactly how it looks in…
Product is exactly how it looks in photo. Only issue is that my order took about two months to come in due to an online issue/glitch.
April 30, 2021
Reply from Pinkcolada
Hi Amanda,
Thank you for both your review and your understanding with the glitch that you experienced with your order! We hope you love your purchase. Kind regards, Pinkcolada
No Customer Service
After a month of not hearing about my order and over a week emailing customer service someone finally answered to tell me they were sold out of all the suits I ordered. They let me switch them and gave me a free suit but all of the suit options were nowhere near what I wanted it was like pick from the stuff that's left. Very frustrating since my first order was great and after this one I wont be ordering from them again.
April 29, 2021
Reply from Pinkcolada
Hi Stephanie,
Its disappointing to hear about your experience you had with us, however we are grateful of your understanding and offered you the complimentary set as a way of apology. All feedback helps us improve and yours has been passed along to the team. Kind regards, Pinkcolada
Reply from Pinkcolada
Hi Cassandra,
Its great to hear that you were provided with solutions- thank you for your review! I will be passing this positive feedback onto our team. Kind regards, Pinkcolada
Awesome
I wasn't sure about buying the sarong cover-up, but the package blew me away. I liked how the sheer white material exposed my skin to the sun's rays. The fabric is soft and a great choice for a sexy cover-up.
April 28, 2021
Unprompted review
I like the pattern
I like the pattern! The material is comfortable and does not irritate my sensitive skin. The product suits my body like a glove.
April 27, 2021
Unprompted review
Dissatisfied
It literally took a month and a half before these bathing suits showed up and I ordered them with 2-4 day shipping expecting to have them for a trip and was very disappointed. Only one of the bathing suits was cute and the others were just okay. I would not recommend this shop to any of my friends.
April 26, 2021
Took long to get package
April 26, 2021
Experience in general
Regarding the product itself - no issues here, good mix of colours, good quality and great sizing but regarding the customer service - God, the customer service is a mess and I mean, a BIG mess. You need to get very lucky in order to connect with a person from the customer service who can actually help you. I've experienced 3 representatives during 1 email exchange and 2 of the 3 were extremally rude, not responding and unhelpful. The 48-hours response rule is a crap one. Also a "message received by Pinkcolada" confirmation doesn't work properly. Sometimes you get it and sometimes you don't (I think that when you work with confirmation system, you should ALWAYS get it and not from time to time coz it's confusing). No phone nr to customer service doesn't make it easier either. Difficult to reach. So my points for improvements would be - THE CUSTOMER SERVICE !!!
April 22, 2021
Unprompted review
Bottoms were a little snug and felt…
Bottoms were a little snug and felt that the quality could be better for the overall price of the suit
April 21, 2021
The swimsuits don’t fit well and the…
The swimsuits don’t fit well and the return policy is ridiculous
April 20, 2021
So comfortable and flattering!
April 20, 2021
I received the wrong item
I received the wrong item, I sent an email to customer service and have not received a response regarding the mistake. I paid for a top and bottom and was sent the wrong bottom.
April 19, 2021
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