I placed an order on March 6, 2024. My credit card was charged, however i never recieved a tracking number or my items. I have reached out via Email, Instagram Dm, and the Shop app i used to purchase.... See more
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Ordered two weeks ago and they had no problems processing my payment but my items haven’t shipped! Tried emailing and messaging through the Shop app and instant messaging on their website and no one i... See more
I have yet to receive any word of my order being shipped. Your social media pages lie about how quickly you send out orders. However there are comments I read from other buyers saying y’all are scamme... See more
Company replied
I have placed my order several weeks ago and have only received the order confirmation email. I have emailed customer support requesting update as the items were supposed to ship max 2 weeks following... See more
Company replied
Company details
Written by the company
Shop bikinis and swimwear at Pinkcolada USA. Shop online for luxury designer swimwear, High waisted swimwear, cheeky bikini bottoms, supportive bikini tops, bandeau style swim tops, beachwear & more!
Contact info
Australia
- Hello@pinkcolada.com
- pinkcolada.us
1.7
Bad
286 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
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Ordered a bathing suit over 3 weeks ago…
Ordered a bathing suit over 3 weeks ago and just recieved an email stating that it won't ship out until June because it was pre-ordered. Nowhere in their website did it state that the bathing suit was a pre-order.
I'm hoping the wait is worth it.
May 11, 2021
Reply from Pinkcolada
Hello Cynthia,
Thank you for your feedback. A pre-order notice is written in the description of some of our products. These are due to be dispatched in June and I have checked and can now confirm that your order is currently in transit. Kind regards, Pinkcolada
I have not received my order and it’s…
I have not received my order and it’s been over two weeks.
May 11, 2021
Reply from Pinkcolada
Hi Jen,
Its disappointing to hear that you are still awaiting arrival of your order. We do thank you for your patience with this and we do also apologize for the wait. I have had a look and I can see that your parcel has now been delivered. Kind regards, Pinkcolada
Terrible communication & delivery times
I haven't received info on whether or not my order has been shipped - it's been over 15 days (well past their shipping window). TBD on whether or not this is a scam site.
May 11, 2021
Reply from Pinkcolada
Hello Grace,
Its upsetting to hear that you have not received any information on your order. I have checked this for you and can confirm that your order is currently in transit. We are not a scam site, we have just been inundated with emails! I can see a customer service agent has been in contact with all of your details :) please reach out again if you have any further concerns. Kind regards, Pinkcolada
It has been 3 weeks and I have still…
It has been 3 weeks and I have still not received my product or a response regarding where it is.
May 11, 2021
Reply from Pinkcolada
Hi Krystina,
Please let me apologize for the delay in response and shipping of your order. I can see you have spoken with a customer service agent on the 11th May and they have provided some solutions to you. If you have any other concerns, please reach out to our customer service agent via your email thread. Kind regards, Pinkcolada
I haven’t received my package yet
May 11, 2021
Reply from Pinkcolada
Hi Kendra,
Its disappointing to hear that you have not received your parcel yet and I do apologize. I can see you spoke with a customer service agent on the 9th May who advised you of the wait on our pre-order items. Your parcel is currently in transit in the advised timeframe and scanning is showing updates. If you need any assistance, please reach out to the customer service agent via your thread. Kind regards, Pinkcolada.
I have repeatedly reached out your…
I have repeatedly reached out your costumer service with no response. I want my money back!!!
May 11, 2021
I haven’t received the product yet
I haven’t received the product yet. Just the bottoms were apparently on preorder which I suppose is my own fault for not reading about carefully on the website. However when pinkcolada emailed me without any prompting about a week later that my order was in fact preorder and if I had any concerns to email, I did email back asking to send the order separately so I would at least get the top in time for vacation and still haven’t heard back from pinkcolada until I got this email asking me for a review. When I realized i wouldn’t be getting this bikini in time for vacation I went to another bikini website and my new bikini from said other bikini website actually already arrived today and I am very happy with the other bikini. Oh well.
May 10, 2021
Reply from Pinkcolada
Hello Meredith,
I do apologize for the lack in communication to your email. In the last few weeks we have been inundated with emails and are trying hard to respond to everyone! I can see that customer service has now helped you out. I can also see that your parcel is in transit and has scanning updates. Please reach out to the customer service agent via your thread if you have any questions. Kind regards, Pinkcolada
I still haven't even received a…
I still haven't even received a shipping notification for my order that was placed on April 29th, I've emailed the company twice and haven't received anything back besides a Instagram message stating they can't find my email.
May 10, 2021
Reply from Pinkcolada
Hi Mikaela,
Thank you for your review and I do apologize for the delay you are experiencing. I can see you have now been in contact with a customer service agent who has been helping you with your questions. If you have any other issues, please do not hesitate to reach out to the customer service agent via your email thread. Kind regards, Pinkcolada
Still haven’t received my package or a…
Still haven’t received my package or a confirmation email that it shipped
May 10, 2021
I ordered express shipping and paid…
I ordered express shipping and paid extra for it. It did not come in time. No refund for extra money spent. When it did arrive, they sent the wrong size. They did resend the right size eventually. Ordered for a trip but was not able to bring it so disappointed. The suit is very cute and good quality.
May 10, 2021
Reply from Pinkcolada
Hi Mad,
Thank you for your feedback. Please let me extend my apologies for your experience with us and for the shipping carrier. We are hoping you can understand that once a parcel leaves us, we have minimal control over what happens with it. Your order was dispatched the next working day, and I can see that customer service had organized your original size to be dispatched asap for you after we were made aware of the anomaly. I also apologize for this anomaly. If you have any issues, please do not hesitate to reach out to our customer service team. Kind regards, Pinkcolada
Reply from Pinkcolada
Hi Melina,
Thank you for your review. I can see we dispatched your order in March and tracking is showing this as delivered on the 16th May. Several attempts on delivery were made at the end of April to May so please let me apologize on behalf of the shipping carrier for the delay. If you have any issues, please do not hesitate to reach out to us via the 'Contact Us' link on the website. Kind regards, Pinkcolada
Always the best
Always the best. I have 7 pieces and will continue to buy. They are comfortable and reasonably priced.
May 10, 2021
Reply from Pinkcolada
Hello Misty,
Its fantastic that you are loving our pieces! We are hoping to see you shopping with us in the future, to add to your collection! Kind regards, Pinkcolada
Good Bando Tops
Pinkcolada is my go to for bando swim tops. They are not constricting and are comfortable.
May 7, 2021
Reply from Pinkcolada
Hello Cori,
Thank you for your feedback! We love to hear how comfortable our tops are and hope to see you shopping for more in the future! Kind regards, Pinkcolada
Reply from Pinkcolada
Hi Kelsey,
Thank you for your review and its fantastic to hear that you like your suit! We have a sizing chart on the website to help our customers ensure they are purchasing the correct size, however I will pass along your feedback to the team. Kind regards, Nadine
I ordered over a month again and still…
I ordered over a month again and still haven’t received my order. I’ve also emailed pinkcolada asking for a refund and never got a response. I’m extremely disappointed and out $70.
May 7, 2021
Reply from Pinkcolada
Hi Brett,
Thanks for your review. I can see your parcel was dispatched early April and has now been delivered. Unfortunately I cannot find any emails under your name or the email address in your order. However if you have any issues, please reach out to us via the 'contact us' tab on the website and we can help you out. Kind regards, Pinkcolada
Never received my order
May 7, 2021
Reply from Pinkcolada
Hi Ashley,
Thanks for your review. I was able to have a look into your order for you, and can see this was dispatched April 26th, the day after you had placed the order.
I do apologize on behalf of the shipping carrier, as tracking is showing a stall in the updates. We are currently looking into this for you. I can also see you have been in contact with a customer service agent, and I also apologize if you have experienced any delay in response as we have been inundated with emails in the last few weeks. We will be able to come to a solution for you if you keep in contact with the customer service agent. Thanks also for your patience while we sort this. Kind regards, Pinkcolada
Still waiting on email to return items.
May 6, 2021
Reply from Pinkcolada
Hi Kelly,
Thanks for your review, I can see your order has been processed and dispatched early April and was delivered 1st May. If you need assistance with returning items, please reach out to us vis the 'Contact Us' tab on the website. You can also view the Returns information on the website. Kind regards, Pinkcolada
Mediocre All Around
My purchasing experience was fine. Nothing special. I hate when companies still list OU of stock items.
Suit was mediocre. Not what you would expect for the $$.
May 5, 2021
Reply from Pinkcolada
Hi Jennifer,
Thank you for your review and feedback. As we take feedback seriously here, I have passed your feedback onto the team. Kind regards, Pinkcolada
Very disappointed 😞
It was baggy in the bum area.. but fit & the top won’t stay in place- lacks support. Pretty color and material though. I’ll never buy from this place again.
May 5, 2021
Reply from Pinkcolada
Hi Catie,
Thanks for your feedback regarding your bottom and top. We take all kinds of feedback seriously here and I have passed this along to the appropriate teams. Kind regards, Pinkcolada
It has been over a month and still…
It has been over a month and still havent received the product. Have been trying to contact them but i have not received any answer from anyone
May 5, 2021
Reply from Pinkcolada
Hi Gajan,
Its disappointing to hear that you did not receive a timely answer to your enquiry and I do apologize. I can however see that your order has been delivered. If you have any issues, please reach out to us via the 'Contact Us' tab on the website. Kind regards, Pinkcolada
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