I ordered a banner only a couple of days before an event so required a quick turnaround. The banner was printed and posted only a couple of hours after the invoice was paid which was fantastic. Throug... See more
While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more
To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more
See what reviewers are saying
We used Pinnacle to print and make a vinyl banner to advertise our art group. The whole process, from receiving a quote (which was very competitive) to the delivery of the banner, took less than a w... See more
Start of draft banner to acceptance of the final format was easy and took a short time to complete. I am no artist and Pinnacle presented me with an excellent layout and were quick to respond to minor... See more
AVOID! I ordered a banner which was delivered tightly wrapped in bubble wrap and cellotape and squashed. When opened, it was freyed, marked, poorly cut and creased all over and in extremely poor condi... See more
Company details
Contact info
3.5
Average
94 reviews
No history of asking for reviews
This company hasn't invited their customers, so reviews may not be representative
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Great service
Excellent communication, fast and efficient service 👍 thank you!
July 19, 2023
Unprompted review
Great customer service
Great customer service from start to finish! An excellent final product at a great price! Extremely happy with my order!
May 31, 2023
Unprompted review
Excellent service from start to finish
Excellent service from start to finish. Good quality product, would highly recommend. 1 star deducted because it arrived a day later than expected but i would definitely use this company again
May 19, 2023
Unprompted review
Great service, advice and overall finished quality!
Max was really helpful over the phone and we organised it all on the same day, which was great. When the banners arrived they were on a roll and packaged well. No creasing and quality was great! I shall use in the future. I was worried how they would arrive and turn out as they were so large, but i was pleased! thanks again to Max and the team.
May 18, 2023
Unprompted review
It really is a shame as Max and the…
CREASEY BANNERS, no common sense and poor customer service in the end...the only company to FOLD its banners! Disappointing.
It really is a shame as Max and the team were quick and the quality wasn't bad for the price.
HOWEVER, I've never come across a printing/banner company, that FOLDS its banner. When I complained, Max later advised to have the banner rolled-up, I'd have to pay an extra £45. Why wasn't I advised of this in the first place? And what company folds their banners? I specifically told Max that the banner was to be used for photos at an event! I will now be spending the week steaming/ironing the banner.
If you enjoy steaming/ironing/hairdrying at work, then go ahead, feel free to use Pinnacle Banner but if, like me, you prefer COMMON SENSE and like to be truly valued as a customer, please go somewhere else.
What a stressful experience!
April 21, 2023
Unprompted review
Both product and service were excellent…
Both product and service were excellent - banner exactly to my specification, and customer service very helpful and patient, especially important to me as I am partially sighted so find anything online a challenge,
March 30, 2023
Unprompted review
Great delivery and outstanding work by…
Great delivery and outstanding work by Max and the team. The banners and the backdrop arrived before my book launch on the 03.03.2023. Will definitely use you guys again 👍🏾 Thank you all 🙌🏾
February 7, 2023
Unprompted review
They are absoluyely amazing
They are absoluyely amazing, patient, Honest, and Respecting time.
I like their work,
Thank you ..
February 10, 2023
Unprompted review
Prompt communication and delivery
January 12, 2023
Unprompted review
This company is not trust Max keeping…
This company is not trust Max keeping our money, they didn't delivery the backdrop on the day, our event was a nightmare because they send just the frame... we pay to return the frame now we keeping waiting the money almost 1 month after...
October 14, 2022
Unprompted review
Satisfied with the product
Great service, delivered on time and the quality of the product is just what I needed. Thank you guys.
June 28, 2022
Unprompted review
Fantastic company to deal with from…
Fantastic company to deal with from start to finish, they guided me in the creation of my banner and delivered on time and the final product is amazing, fully recommend
May 24, 2022
Unprompted review
Communication
Had a fantastic experience with Pinnacle Banners. Max provided great guidance, and delivered a great product of best quality just in time. Thank you & we'll order again soon!
April 4, 2022
Unprompted review
Excellent all round service
April 4, 2022
Unprompted review
I am so pleased with this company
I am so pleased with this company I needed some last minute posters done , for a property exhibition at the EXCEL in London, They were extremely patient especially with all my changes, and they managed to Deliver on time, and the posters looked absolutely professional
I am so pleased with this company I will be 100% using them again and I highly recommend them
March 29, 2022
Unprompted review
Talked to Max from the get-go.
Talked to Max from the get-go.
I wanted a 2x2 metre backdrop.
I didn’t even know our logo was too pixled to blow up that big, but he solved that without even asking.
I got our backdrop exactly in said time, and I’m MORE than pleased with the work, the swift conversations and the result.
March 29, 2022
Unprompted review
irresponsible staff low quality
March 28, 2022
Unprompted review
Fantastic banners Setvice
From Help Children Now
Helpchildrennow.org.uk
I spoke to Max at Pinnacle Banners who provided an outstanding service. They were more than helpful putting in extra time and demonstrating patience with the design. The service was outstanding as well as the quality for all four banners for a smart car - motor home and press were equally professional - waterproof durable and strong we purchased Vinyl stickers and Vinyl banners. We used the banners whilst our team are on the ground in Ukraine - the charity is helping to provide support and aid on the ground. We will use their service again and highly recommend.
March 25, 2022
Unprompted review
very poor quality👎🏻👎🏻👎🏻
March 22, 2022
Unprompted review
Bad qualit the stand was much bigger …
Bad qualit the stand was much bigger does not accept the return
March 22, 2022
Unprompted review
The Trustpilot Experience
Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.
Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.
Learn more about other kinds of reviews.
We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.
Learn about Trustpilot’s review process.
Here are 8 tips for writing great reviews.
Verification can help ensure real people are writing the reviews you read on Trustpilot.
Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.