Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more
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Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more
Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more
AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more
Company details
Information provided by various external sources
Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!
Contact info
9 Dennis Lane, HA7 4JR, Stanmore, United Kingdom
- 0203 113 2121
- info@puritybathrooms.co.uk
- pioneerbathrooms.com
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Hasn’t replied to negative reviews
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Great all round!!
Excellent prompt service, fabulous product, excellent advice prior to purchase also! Would definitely use again.
As good as anyone else
Good service and kept informed of delivery, good quality product at a good price just a pity it didn't come with free delivery or even cheaper! All in all I'm very satisfied and would use pioneer again.
shower riser kit
Great price, quick dispatch and delivery. Item as described. Good customer service.
No complaints
Answered questions I had straight away, delivery and follow up customer service all good - would use again
Product fab, but communication and delivery service poor. Buyers beware...
Inadequate timing of notification of delivery, received email at 7.14 am on the same day that delivery was to take place. Only one-person delivery for such a large and heavy item. Unsatisfactory to expect me as a customer to help unload the item and carry the very heavy article to the house. Fortunate that had a tradesman working at my home on this day otherwise item could not have been delivered.
No info for delivery
E mailed an hour at my home address, no phone call/text.
At work so no idea.
card through door, but unable to make contact.
Items are fine.
Great service
I was drawn to Pioneer Bathrooms by the great prices. I ordered and had my radiator within 3 days. Very impressed and would def buy from them again.
faulty radiator
I contacted Sachin at Pioneer bathrooms with a fault in my radiator that was supplied in March of this year.
I had lost the invoice! but within minutes he had identified the invoice and the model of the radiator!
Within just two days he had consulted with the manufacturer,and has arranged and dispatched the replacement radiator.
I am extremely impressed with his professionalism and of the company in it's no quibble policy
Curvo Round 200mm shower head
Have gradually replaced our fixed shower heads with the Curvo round 200mm "rainfall" type shower head. A really in-expensive model that has greatly improved our guest experience.
The delivery of the items is also prompt and the installation very easy.
Well done
good service
good price and quality items delivered within an expectable time framework
Product and delivery
First class product,and fast delivery,highly recommend using this company.
Two pedestal basins and taps
Received very quickly and well packaged. No damages at all. Really pleased with quality. Even more pleased with the price!
Total satisfaction
I have ordered Westminster Luxury 2-Hole Basin Mixer Tap, Pillar Mounted, Chrome. When I received it I absolutely love it as the product is what they described on the web page.
Not only that the delivery was informed me every stages, and arrived on time! I would definitely recommended the Pioneer Bathrooms seveice no reservations!
Service second to none.
I needed a shower screen in a hurry. The screen was delivered next day at no extra cost. Thanks PioneerBathrooms.
A sound, professional company
The product, heavily discounted is ideal and the staff I contacted for a problem of my own making were quickly onto the phone to help. a very sound company.
Shocking
Shocking service. Been waiting nearly a week an no communication at all about my delivery. I have to phone everyday for an update. Was guaranteed delivery by 6pm tonight... still not turned up.
Don't bother.
Hampton Sink
The sink arrived undamaged in transit although it was loose inside a large carboard box. However, this box was inside a far larger box packed with lots of foam padding. I can't help thinking that if the padding was put around the sink in the inner box instead they could have saved themselves a lot of packing and sent a smaller parcel with the courier. The service was excellent and I am very pleased with the product.
Good service and a fast delivery
The goods were well wrapped for delivery and had a quality feel to them.
Well.....
Pleased with the shower screen apart from poor seal on the corner which water piles through and soaks the floor and the instructions were terrible and took hours to build up due to taking it apart 4 times as nothing is labelled clearly!!! But a flannel in the corner of the glass and happy days :-)
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