PioneerBathrooms.com Reviews 

349
TrustScore 1 out of 5

1.2

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Rated 1 out of 5 stars

Trading as HeatandPlumb.com Bought a tap on 27/09/2025. Black coating flaked off within a year. Retailer ignoring customer service emails and refusing to honour Consumer Rights Act 2015 durability st... See more

Rated 1 out of 5 stars

Bought a gunmetal grey sink tap and with 4 weeks of use it had a noticeable scratch. Advised them tap was not fit for purpose if going to scratch with limited wear and tear. We had been careful with c... See more

Rated 1 out of 5 stars

Ordered a tap, took it out the box once, sent it back all within 14 days, didn't try and fit it, no tools anywhere near it. Charged £14 return cost (outrageous, they insist you use their courier) and... See more

Rated 1 out of 5 stars

AVOID at all costs took our money never received goods. Then denied ever receiving order even though week before they were ‘chasing the courier’ to see when it would be delivered. Luckily paid throu... See more

Company details

  1. Bathroom Remodeler

Information provided by various external sources

Operating out of locations as varied as Cornwall, Middlesex and Cambridgeshire, Pioneer Bathrooms are a leading online retailer in the DIY and home improvement sector. A team of over 25 employees specialise in sales, customer service, website development and logistics - all designed to make your order stress-free. Our safe and secure website is one of the fastest-growing in the industry!


Contact info

1.2

Bad

TrustScore 1 out of 5

349 reviews

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No recent history of asking for reviews

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Hasn’t replied to negative reviews

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1.2

All reviews

(349)

2 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great all round!!

Excellent prompt service, fabulous product, excellent advice prior to purchase also! Would definitely use again.

January 29, 2016
Unprompted review
Rated 4 out of 5 stars

As good as anyone else

Good service and kept informed of delivery, good quality product at a good price just a pity it didn't come with free delivery or even cheaper! All in all I'm very satisfied and would use pioneer again.

January 22, 2016
Unprompted review
Rated 5 out of 5 stars

No complaints

Answered questions I had straight away, delivery and follow up customer service all good - would use again

January 12, 2016
Unprompted review
Rated 3 out of 5 stars

Product fab, but communication and delivery service poor. Buyers beware...

Inadequate timing of notification of delivery, received email at 7.14 am on the same day that delivery was to take place. Only one-person delivery for such a large and heavy item. Unsatisfactory to expect me as a customer to help unload the item and carry the very heavy article to the house. Fortunate that had a tradesman working at my home on this day otherwise item could not have been delivered.

December 25, 2015
Unprompted review
Rated 2 out of 5 stars

No info for delivery

E mailed an hour at my home address, no phone call/text.
At work so no idea.
card through door, but unable to make contact.
Items are fine.

December 20, 2015
Unprompted review
Rated 5 out of 5 stars

Great service

I was drawn to Pioneer Bathrooms by the great prices. I ordered and had my radiator within 3 days. Very impressed and would def buy from them again.

November 20, 2015
Unprompted review
Rated 5 out of 5 stars

faulty radiator

I contacted Sachin at Pioneer bathrooms with a fault in my radiator that was supplied in March of this year.
I had lost the invoice! but within minutes he had identified the invoice and the model of the radiator!
Within just two days he had consulted with the manufacturer,and has arranged and dispatched the replacement radiator.
I am extremely impressed with his professionalism and of the company in it's no quibble policy

November 18, 2015
Unprompted review
Rated 4 out of 5 stars

Curvo Round 200mm shower head

Have gradually replaced our fixed shower heads with the Curvo round 200mm "rainfall" type shower head. A really in-expensive model that has greatly improved our guest experience.

The delivery of the items is also prompt and the installation very easy.

Well done

November 11, 2015
Unprompted review
Rated 5 out of 5 stars

good service

good price and quality items delivered within an expectable time framework

October 31, 2015
Unprompted review
Rated 5 out of 5 stars

Total satisfaction

I have ordered Westminster Luxury 2-Hole Basin Mixer Tap, Pillar Mounted, Chrome. When I received it I absolutely love it as the product is what they described on the web page.
Not only that the delivery was informed me every stages, and arrived on time! I would definitely recommended the Pioneer Bathrooms seveice no reservations!

August 14, 2015
Unprompted review
Rated 5 out of 5 stars

Service second to none.

I needed a shower screen in a hurry. The screen was delivered next day at no extra cost. Thanks PioneerBathrooms.

July 27, 2015
Unprompted review
Rated 1 out of 5 stars

Shocking

Shocking service. Been waiting nearly a week an no communication at all about my delivery. I have to phone everyday for an update. Was guaranteed delivery by 6pm tonight... still not turned up.

Don't bother.

July 22, 2015
Unprompted review
Rated 5 out of 5 stars

Hampton Sink

The sink arrived undamaged in transit although it was loose inside a large carboard box. However, this box was inside a far larger box packed with lots of foam padding. I can't help thinking that if the padding was put around the sink in the inner box instead they could have saved themselves a lot of packing and sent a smaller parcel with the courier. The service was excellent and I am very pleased with the product.

July 4, 2015
Unprompted review
Rated 3 out of 5 stars

Well.....

Pleased with the shower screen apart from poor seal on the corner which water piles through and soaks the floor and the instructions were terrible and took hours to build up due to taking it apart 4 times as nothing is labelled clearly!!! But a flannel in the corner of the glass and happy days :-)

June 28, 2015
Unprompted review

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