Very pleased with the quality of our shelving unit! To be picky, one of the measurements wasn't crystal clear as we put it together on the website (but the information is there) and this led to ret... See more
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
An excellent product let down by poor transport from FedEx sending conflicting emails about delivery info. Regarding the product it would be helpful if a pilot hole could be drilled as standard in the... See more
Company replied
Having installed a glass/oak/stainless steel banister system for part of our stairway, we were looking for a matching handrail for the remainder. After much searching we found an exact match at Pip... See more
Company replied
Just ordered 3 made to measure shelves from here. Ordering was really simple just put your sizes in and pay. Items delivered within a week of ordering, and despite a small issue with two of the custom... See more
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Company details
Written by the company
Here at Pipe Dream Furniture we have a passion for creating bespoke pieces of furniture made from all sorts of pipe fittings, whether it is to become the new centrepiece for your room or a finishing touch we are here to provide a personal service to help you get exactly what you are looking for.
Contact info
Britannia Works, DY5 2YX, Brierley Hill, United Kingdom
- 0121 828 4055
- sales@pipedreamfurniture.co.uk
- pipedreamfurniture.co.uk
4.1
Great
662 reviews
No recent history of asking for reviews
This company hasn't invited customers recently, so reviews may not be representative
Replied to 85% of negative reviews
Typically replies within 1 week
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Delighted
I've ordered a couple of items and been delighted with the product received and after care service received from the appropriately named Angel
Will be ordering more wood for shelving soon.
February 13, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your kind words! We're thrilled to hear that you’ve been happy with both the products and the service—our “Angel” team member will be delighted to hear your feedback. 😊 We look forward to helping you with your next shelving project and getting more wood to you soon!
Many thanks,
PDF
Great customer service
I ordered two live edge wooden shelves. Delivery was quick no issues there.
On opening the packaging we found a manufacturing like scratch mark on one. Beth in the customer service team responded on the Saturday morning after evening email sent. Photos supplied. Beth replied again on Sunday when website says they are closed to say a new one was being sent out. Arrived first thing Tuesday morning. Prefect condition like 1 of the first two sent. I also didn’t have to arrange sending the damaged one back so saved hassle there.
Excellent customer service. These things happen and was sorted sorted with no hassle or fuss. Great service and decent price.
February 6, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your lovely review.
We’re really pleased to hear you’re happy with your live edge shelves and that they arrived quickly. We’re sorry again about the scratch on the original shelf, but I’m glad Beth and the team were able to get the replacement out to you quickly and without any hassle.
We always aim to make things right as smoothly as possible when issues arise, so it’s great to know you were happy with the service you received.
Thank you for your kind words and for choosing us — we hope you enjoy your shelves for many years to come!
PDF
Hopeless delivery service
Hopeless delivery service. They charge you for delivery, tell you it will be 2-3 days delivery, send you an email on the day the goods will supposedly be delivered, and then you will still be waiting for them a week later.
February 7, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to write this review. We’re very sorry to hear about your experience. Delays like this are completely unacceptable, and we understand how frustrating it must have been to pay for delivery and not receive your order on time.
We’re glad to see that your order has now been received. If we can assist you in the future, please don’t hesitate to get in touch.
Thank you again,
PDF
Great selection of furniture
Great selection of furniture. I picked up an solid wood bed for my newly designed room. It’s super comfortable and arrived in a timely manner.
February 2, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thanks for sharing your experience! We’re delighted that your solid wood bed arrived on time and is bringing both comfort and style to your new space. Wishing you many restful nights ahead!
Thanks again!
PDF
My garden bench faded badly after a…
My garden bench faded badly after a couple of months. I contacted the company for advice, but they were not that helpful. They said I couldn't re-coat it or lacquer it but I could paint it if I wanted to. Would not buy from this company again.
Update - apparently I had incorrect advice and the company are sending out some wax and waterproofing treatment. Review updated.
February 28, 2025
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to share your experience and for updating your review.
We’re sorry for the initial confusion and for any frustration caused by the incorrect advice you were given. We’re glad this has now been clarified and that the appropriate wax and waterproofing treatment is being sent out to you. Your feedback is appreciated, as it helps us improve our communication and customer support going forward.
Thanks again,
PDF
Our custom made shelves look amazing!
Our custom made shelves look amazing!
Really helpful customer services too!
Will definately be back!
January 28, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for the lovely feedback!
We’re really pleased to hear you love your custom shelves and had a great experience with our customer service. We really appreciate your support and look forward to welcoming you back again soon.
Many thanks,
PDF
Do NOT be fooled by 2-3 days delivery…
*Edited - after the response from the company I would also like to clarify a few points. Communication with this company is much like their response to this review, dismissive, condescending and gaslighting. If you have so many 1 star reviews citing the same issue perhaps you need to take a look at yourselves, your business practices and your customer service. In response to another review you agreed that your delivery timescale stated was misleading but yet you haven’t changed it. Nowhere in ordering does it say that the delivery timescale is from whenever you (or whoever it is) decides to ship it. It may be buried in your terms and conditions but I couldn’t find that on your website.
My wood did end up arriving by 5 days (not that anyone could guarantee this) but from reading the reviews looks like I was a lucky one. The wood is pretty nice, there was a big scratch down one piece and one piece was warped which took some creative joinery but not going to bother trying to take it up with this company.
Before you run to respond in this way to a negative review, maybe take a step back, look at how many of these you have and ponder whether maybe it’s a you problem, not an us problem.
Do NOT be fooled by 2-3 days delivery time. This is apparently when they have deemed to make the order, however, you will receive no confirmation that they have made it. Can’t say when it was shipped, not track able and still can’t give a delivery date and this is end of working day 4 since I ordered. Shocking customer service
January 29, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review. Having looked into the journey of your order, I would like to clarify a few points.
Your order was placed over the weekend and went into production on the first working day thereafter. As we specialise in handmade solid wood products that are cut to the size requested by each customer, production time is required and varies depending on the size and number of items ordered. This is an essential part of creating a bespoke product tailored to individual needs.
Once production is complete, orders are dispatched via a courier service. At checkout, customers select their preferred delivery option. In this instance, a 2–3 day delivery service was chosen.
When you contacted us, we explained our process and provided supporting documentation confirming that this information is clearly advised at the time of ordering.
Unfortunately, we were unable to provide specific delivery dates or times earlier, as these were not available to us at that stage, and we did not want to provide inaccurate information or cause further frustration.
We contacted the courier on your behalf for updates, and once a confirmed delivery date was provided to us, this information was shared with you immediately.
If you have any further questions or would like to discuss this matter in more detail, please do not hesitate to contact us.
Many thanks,
PDF
Avoid !
I Ordered a small table and I was sent the wrong item!
Company refused to accept that the wrong item sent despite my invoice saying something different.
Customer services were unhelpful and in the end I gave up and accepted a partial refund because they wouldn’t even pay for the postage to return the incorrect sent item.
They even got my partial refund wrong!
All in all very disappointing and my advice would be to avoid.
January 28, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review. We would like to clarify the journey of your order and address the points raised.
You placed a custom order in our Antique Elm finish. After receiving your order, we contacted you by email to advise that we were unable to manufacture the item in Antique Elm to the sizes requested, as this wood is not available in those dimensions. We offered alternative options at that time, but did not receive a response.
Several days later, you contacted us by telephone, during which we again explained the limitations of Antique Elm and outlined the sizes that were available. During this conversation, you agreed to proceed with amended dimensions and to receive a partial refund for the price difference.
Upon receipt of the item, you contacted us to advise that the size was incorrect and did not match the original custom order. We confirmed, both by email and by reference to our telephone conversation, that the revised dimensions had been discussed and agreed, along with the partial refund.
We have since received several further communications raising the same concern.
Each time, we have reiterated the agreed process and the steps taken to accommodate your order. In addition, we have confirmed that you are welcome to return the item for a full refund should you wish to do so.
We have made every effort to resolve this matter openly, honestly, and fairly. Please feel free to contact us if you would like to discuss this further.
Many Thank
PDF
ordered a standard wavy edge shelf
ordered a standard wavy edge shelf, was great quality. bought some of the brass shelf brackets also which also look erally cool. really happy.
January 23, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your lovely review! We’re so glad to hear you’re happy with the wavy edge shelf and the brass brackets — they really do make a great combo. We appreciate your support and hope you enjoy your new setup!
Excellent product & customer service!
I've purchased 2 pieces of wood, made to measure and overjoyed with the finish, it elevates the look of the furniture. However, I must also mention the customer service, the team go above and beyond, very quick and responsive, very courteous and not something I have encountered before. Top class ✨
January 24, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your fantastic review! We’re thrilled to hear that you’re happy with the finish.
Your kind words about our customer service mean a lot — we always aim to go the extra mile, and it’s wonderful to know it made a difference. We really appreciate your support!
Fantastic product and service
Fantastic product and service. They made a bespoke unit for my son exactly as requested, in quick timing and at a reasonable price. Looks amazing.
January 22, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your kind words! We’re delighted to hear the bespoke unit turned out exactly as you wanted and that the process was quick and smooth. It’s wonderful to know it looks amazing — we really appreciate you choosing us!
My Pipe Dream Came True!
On randomly, out of nowhere, deciding I needed a Kingsize bed frame made of scaffold pipes (?!), I happened across Pipe Dream Fittings online. On explaining what I particularly had in mind the service was great. Despite no assembly instructions, (but a childhood once filled with Lego and Meccano), it wasn’t hard to figure out what connected to where. One tiny component was an incorrect size and some washers were missing, but luckily not insurmountable - and all that was sorted promptly with replacements a couple of days later. The finished bed is absolutely amazing and exactly what I had envisaged. The thing is so solid and doesn’t move or creak. So, thanks Pipe Dream for making my particular pipe dream come true!
January 16, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for such a brilliant review — it genuinely made us smile. We love hearing how your king-size scaffold pipe bed came together, and it’s fantastic to know it turned out exactly as you’d imagined.
We really appreciate your understanding regarding the small issue with the components and are glad we could get the replacements to you quickly. Knowing the finished bed is solid, creak-free, and living up to its “pipe dream” status is exactly what we aim for.
Thank you again for choosing Pipe Dream Fittings — we’re thrilled to have helped bring your idea to life!
Fantastic scaffolding board shelves
I'm super happy with my order of the scaffold boards. They exceeded my expectations. They arrived quicker than anticipated and correctly stored in our safe place. They were very securely packed and most important they look better than expected. The cherry colour stain I ordered matches perfectly our oiled pine furniture tops. Very accurate description online. I easily struggle with chemical smells from paint and such, but the very light stain odour didn't make me sick. I can thoroughly recommend the scaffolding boards as shelves. They look great with the upright l-shape wall brackets that we ordered separately.
January 10, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for your wonderful feedback. We’re really pleased to hear that the scaffold boards exceeded your expectations and arrived quickly and safely. It’s great to know the cherry stain matched your furniture so well.
We’re also delighted to hear they work beautifully as shelves with the L-shape brackets — that’s exactly the look we love too. Thank you for your recommendation, it truly means a lot to us.
Bought a floating shelf - good wood, bad fittings
Bought a floating shelf. It was missing washers and the instructions were disappointingly vague. They didn’t say what size drill bit to use or how to ensure to mount them straight. They were also missing the washers that the instructions said they needed so I had to make an extra trip to wickes half way through.
The wood for the shelf seems good, but they were really tricky to fit. The mounts don’t seem quite strong enough for the shelf, but we’ll see if it stays up.
January 16, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review. I’m sorry to hear that you experienced difficulties installing our floating brackets.
I have reviewed the instructions provided and can confirm that the recommended drill bit size is noted under step 2. I apologise if this was not clear at the time of installation, and we appreciate your feedback as it helps us improve our guidance for future customers.
Please also accept my apologies for any missing components. Had we been made aware of this at the time, we would have arranged replacement parts immediately. We offer several ways to contact us should any issues arise, including telephone, live chat, email, and social media, and we are always happy to help.
If we can be of any assistance in the future, please do not hesitate to get in touch.
Many thanks,
PDF
Excellent first class service
I was personally provided with customised choices on size and colour as I had explained I would be using the mantle as a beam over an open double doorway and wasn't exactly sure what would suit. I placed an order with the exact dimensions I required.
Arrived surprising quick for such a large heavy item.
Really well packaged to prevent any in transit damage.
The piece was beautifully crafted and finished in a really rich medium oak colour and pre drilled holes exactly where I required them.
The personalised emails and contact were a great touch of a classy customer service.
Thank you very much for an easy process from ordering to delivery.
I am absolutely delighted and will be a returning customer.
January 16, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you so much for taking the time to leave such a detailed and thoughtful review. We’re absolutely delighted to hear that the mantle was perfect for your project and that the size, finish, and pre-drilled holes met your expectations.
It was a pleasure helping you choose the right options, and we’re really glad the communication and delivery process made everything easy from start to finish. Your kind words mean a great deal to us.
Thank you again for your custom — we’d be thrilled to welcome you back anytime.
Don’t waste your time or money with…
Don’t waste your time or money with this company. The delivery times are deceiving and far longer than advertised. The website is misleading, and what is promised does not match the actual service. Overall, it’s a very disappointing experience and I would not recommend this company to anyone.
January 9, 2026
Unprompted review
Reply from Pipe Dream Furniture
We’re very sorry to hear about your disappointing experience and truly appreciate your feedback. We aim to provide clear information and timely delivery, so it’s concerning to hear we fell short in your case.
If you’re open to it, we’d like the chance to address the issues you experienced — please contact us directly so we can make things right.
Bespoke pipework fabrication
Quick answers from Angel on questions I had about bespoke design specifics. Order to delivery within 1 week. Excellent quality product, no issues. Would use again. Dan
January 6, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for sharing your feedback with us.
We’ve truly enjoyed working with you and bringing your bespoke item to life. It’s been a pleasure to create something made just for you.
Excellent
Product superb. The choice of finishes and customisation is just excellent. Customer service and after sales are also ‘what you want’!! My emails were answered within hours and resolved any queries I had immediately.
January 13, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to share your review.
It has been a pleasure working with you and creating your bespoke item. We truly appreciate the opportunity to craft something tailored specifically for you.
Another complaint about delivery
I would love to be able to report on a fantastic product from Pipe Dreams but alas it still hasn't appeared yet. I order this product on 15/12/25, with 2-3 day delivery. I only heard from the delivery company, DX, on 29/12/25 advising delivery on 30/12/25. This delivery never happened despite tracking showing the driver a street away a few times within the alloted time. I rebooked for 6/1/26. Never showed on this date but notified me of delivery on 7th. I was then told delivery was attempted on the 7th and a note left (no note was left). I rebooked for 8/1/26 and another no show. I have waited in, on these 4 days, for this delivery and still not received. Whilst the no shows are not the direct fault of Pipe Dreams there is clearly an issue of a very poor and unacceptable delivery process (as many other reviews on here confirm) from both Pipe Dreams and DX. This is unacceptable and extremely poor service.
January 10, 2026
Unprompted review
Reply from Pipe Dream Furniture
Thank you for your review regarding the third-party courier service. We have passed your feedback on to them for review.
For clarification, the courier made several delivery attempts to the address provided, with photographic evidence supplied on each occasion. When you contacted us to report the issue, we raised this with the courier on your behalf and followed up with them multiple times.
As noted, the delivery delays and access issues experienced were outside of Pipe Dreams’ control and were not due to any fault on our part.
Do not use this company
Placed my order on the 19th December, which stated 2-3 delivery. It is now the 8th January and still not no sign of my order.
I would encourage people to strongly think twice before using this company.
December 30, 2025
Unprompted review
Reply from Pipe Dream Furniture
Thank you for taking the time to leave a review, and please accept our sincere apologies for the delivery delay.
We have looked into the matter and, as you kindly confirmed during our telephone conversation, your order has now been successfully delivered.
The delay was unfortunately caused by issues with the courier, compounded by the recent holiday period and adverse weather conditions.
If there is anything further we can assist you with, please don’t hesitate to contact us — we’re always happy to help.
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