Pixory Reviews 828

TrustScore 4.5 out of 5

4.7

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Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the high quality of the products, particularly the photo albums and books, noting their beautiful covers, vibrant colors, and crisp photo prints. The user experience is frequently highlighted as seamless, with many finding the website easy to navigate and the design process enjoyable, often leading to quick and satisfying orders. However, some customers were not happy with issues related to product quality, such as blurry or pixelated images, and damaged items upon arrival. A few people also mentioned difficulties with the ordering process, including problems editing photobooks or adding items to their cart. Additionally, some reviewers experienced slow responses from customer service or issues with order fulfillment, including delayed or unsent orders.

What people talk about most

Product

People report positive experiences with product. Customers consistently praise the high quality of the photo... See more

Quality

Reviewers mention positive feedback about quality. Many customers praise the high quality of the photo books,... See more

Customer service

Clients share positive opinions on customer service, with many reviewers praising the helpfulness, quick... See more

User experience

Reviewers highlight positive aspects of user experience, consistently praising the platform's ease of use and... See more

Order

Customers had positive experiences with their orders. Many reviewers praised the helpful customer service,... See more

Based on these reviews

Rated 5 out of 5 stars

My experience with Pixory was truly awesome. This idea is something so unique sure I am so excited to show my kids these books one day they came out better than expected. The quality is very good. The... See more

Company replied

Rated 5 out of 5 stars

We ordered 6 books from Pixory of our latest travel adventures. They arrived and we couldn’t be happier! The covers are beautiful and vibrant. The photos printed so crisply. This is such a special pro... See more

Company replied

Rated 5 out of 5 stars

My experience with Pixory was awesome! All the layouts were great to use and inserting images from my gallery were so easy to do too! I just received my photo album today and it looks super cute!!🥹... See more

Company replied

Rated 5 out of 5 stars

My photo book just arrived and it came out so well, I am really stoked with how it turned out and can’t wait to give it to the birthday girl. Pixory was so amazing during the whole process, the websit... See more

Company replied



Contact info

4.7

Excellent

TrustScore 4.5 out of 5

828 reviews

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Replied to 94% of negative reviews

Typically replies within 1 week

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Rated 1 out of 5 stars

Still haven’t received my parcel

Still haven’t received my parcel - ordered it 2 months ago. I’ve been waiting for customer service to respond to me with some help as to where and how I can locate this?

December 15, 2025
Unprompted review
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Reply from Pixory

Hi Olivia,

We’re very sorry to hear that your parcel hasn’t arrived. We completely understand how frustrating and worrying that must feel, and this is not the experience we want for you.

There are rare cases where packages are delayed, held by local carriers, or lost in transit, and we would really like the opportunity to investigate this properly and make it right.

Please contact our support team at support@pixoryofficial.com with your order number and the email address used when placing the order. As soon as we have those details, we can track the shipment, check what happened, and work with you on the best solution.

Thank you for your patience, and we truly hope to resolve this for you as quickly as possible.

All the best,
The Pixory Team

Rated 5 out of 5 stars

I purchased three travel books from…

I purchased three travel books from Pixory. The books were sooo cute and absolutely amazing quality. I've just purchased again! Highly recommend!

February 2, 2026
Unprompted review
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Reply from Pixory

Hey Reemz!

This is so lovely to hear. Thank you for coming back for more ✨ We’re so happy you’re enjoying your books and making Pixory part of your travels 🌍

All the best,
The Pixory Team

Rated 5 out of 5 stars

I love my book!

I love my book!! I have 3 more coming. The website is super easy to use and has so many fun and creative ways to document you experiences. Super cute and modern but getting the job done. I love it and will definitely continue using pixory!!

February 2, 2026
Unprompted review
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Reply from Pixory

Hey Rylee!

We’re so happy you love your book ✨ Knowing you’ve got more on the way makes it even more exciting 🌟

All the best,
The Pixory Team

Rated 5 out of 5 stars

Extremely helpfull customer service

I had some trouble completing my order and therefore contacted their customer team. They answered very quickly and were able to help right away.

February 2, 2026
Unprompted review
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Reply from Pixory

Hey Sophie!

So glad we could jump in and help when you needed it 💛 Thank you for your kind words. We’re always here to make creating your book easy and enjoyable 📖✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

The website is very userfriendly and…

The website is very userfriendly and super easy to use. The prices are very affordable compared to other companies!! I contacted the customer experience team and they replied super quick and were very usefull.

February 2, 2026
Unprompted review
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Reply from Pixory

Hey Jade!

Thank you so much for your lovely feedback 💛 We’re so happy you found everything easy to use and that our team could help quickly 📖✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

I am obsessed with these photo books!!

I am obsessed with these photo books!!! The website is so easy to use and I love that you can make it exactly how you want it! I ordered 5 books in my first order and I can’t wait to buy more. I WILL be getting a book for every trip I go on now haha! I also want to start gifting these to friends and family. The customer service team is also super nice and helpful. I would recommend this company to anybody!

February 2, 2026
Unprompted review
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Reply from Pixory

Hey Caileigh!

This made us smile so big. Thank you for all the love 💛 We’re so happy Pixory gets to be part of your trips and special gifts 📖✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

Pixory was very easy to use and super pretty

Pixory was very easy to use and super customised, the designs that are on there pre-made are really beautiful, so pixory and everyone on the team should be so proud of what Pixory has become!

February 2, 2026
Unprompted review
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Reply from Pixory

Hey Ayva!

This is so lovely to read. Thank you for your kind words 💛 We’re so happy you enjoyed creating your book and found a design you loved 📖✨

All the best,
The Pixory Team

Rated 4 out of 5 stars

Arrived damaged

The book arrived damaged and the binding isn’t connected to the backing properly. Pixory have since reached out and offered a replacement. I will update when that arrives

January 29, 2026
Unprompted review
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Reply from Pixory

Hey Jaclyn!

Thank you so much for your patience and for giving us the chance to make this right 💛 We’re so glad a replacement is on the way and can’t wait for you to have a book you absolutely love 📖✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

I am so happy about how it all turned…

I am so happy about how it all turned out. I ordered 3 books, and I am blown away by the looks and quality. Such a cute memory, and super easy to edit online. Also the service on mail was great, so thanks a lot for making me another book, because one of them got damaged during delivery. I would definitely recommend <3

January 25, 2026
Unprompted review
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Reply from Pixory

Hey Matilde!

This makes us so happy to read 💛📖 We’re so glad you love your books and that we could help make everything right. Thank you for trusting us with your special memories ✨

All the best,
The Pixory Team

Rated 4 out of 5 stars

Long waited birthday present

Hello all, after a long exchange of emails I have managed to get my present and it was worth the wait. The album is really nice and I absolutely love it! The only thing I would encourage them to improve is the response timings when raising an issue.

January 28, 2026
Unprompted review
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Reply from Pixory

Hey Ingrid!

Thank you for your patience and for sharing this with us ✨ We’re so happy you love your album, and we really appreciate your note on response times as we keep improving.

All the best,
The Pixory Team

Rated 5 out of 5 stars

Love love love

These books are such a cute addition to my library and a great way to have a tangible reminder of a trip or a year. I love being able to flip through them and view all my memories

January 26, 2026
Unprompted review
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Reply from Pixory

Hey Andie,

This is so lovely to read 💛📖 We’re so happy your books have a special place on your shelf and help you relive those beautiful memories anytime ✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

Easy to use, gorgeous books, great customer service

I really like how the website is easy to use and the AI organizer does a great job putting the photos in an attractive order. I love the cover options and colors of the books. I've made 4 books for 4 different trips, and I love how I can change the pictures, edit the titles and add a date. I can't wait to display these! I've bought 4 for my family and one for a gift. I had an issue with 1 of my orders and received a very quick response from customer service with multiple options to make it right. I will be purchasing again!

January 27, 2026
Unprompted review
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Reply from Pixory

Hey Lynsey!

This makes us so happy to read 💛✨ We love that you’ve created books for so many special trips (and gifts too!) We can’t wait to be part of your next adventure 📖🌍

All the best,
The Pixory Team

Rated 5 out of 5 stars

Great customer support

I had some problems with my order, but their wonderful customer support team is very responsive and fixed it right away. The quality of the photobook is great and came out exactly the way I was hoping for. I would definitely order from here again.

January 1, 2026
Unprompted review
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Reply from Pixory

Hey Kristína!

Thank you so much for your kind words 💛 We’re so happy we could help and that your photo book turned out just the way you imagined. That’s exactly what we love to hear 📖✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

This was the first time using this…

This was the first time using this company but with a few speedy email back and forth i managed to place my order

January 27, 2026
Unprompted review
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Reply from Pixory

Hey Jessica!

Thank you for giving us a try 🤍📖 We’re so glad we could help you get everything sorted and that your order is on its way ✨

All the best,
The Pixory Team

Rated 5 out of 5 stars

I found this program really easy to use…

I found this program really easy to use and the customer service was super nice and helpful. Great product.

January 25, 2026
Unprompted review
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Reply from Pixory

Hey Finn!

Thank you so much for sharing this 💛✨ We’re really glad you found it easy to use and had a great experience with our support team. That’s exactly what we hope for 📖

All the best,
The Pixory Team

Rated 5 out of 5 stars

Amazing!

Amazing!! the website is so easy to navigate and the books are great. Amazing customer service support too, will definitely be buying again soon. Thank you

January 26, 2026
Unprompted review
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Reply from Pixory

Hey Llinos!

Thank you so much for the lovely words 💛✨ We’re so happy you enjoyed the whole experience, and we can’t wait to help you create your next book 📖

All the best,
The Pixory Team

Rated 4 out of 5 stars

My experience was great

My experience was great, I was skeptical but the process to create was so fun and when I got the books, I loved them <3

January 25, 2026
Unprompted review
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Reply from Pixory

Hey Erin!

Thank you so much for giving us a try ✨📖 We’re so happy you had fun creating your book and loved it when it arrived 💛

All the best,
The Pixory Team

Rated 5 out of 5 stars

Perfection

This was my first time using Pixory and was blown away! Books are beyond perfect

January 20, 2026
Unprompted review
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Reply from Pixory

Hey Jodi!

Thank you so much for sharing this 💛✨ We’re so happy your first Pixory experience was such a great one and that your books turned out just how you hoped 📖

All the best,
The Pixory Team

Rated 5 out of 5 stars

Love Pixory!

The books were super easy to make and although my package did get lost in the mail, the Pixory team was super helpful and respsonsive with helping me recover them. They went above and beyond for me, despite not being the easiest customer to work with. I’m excited to purchase with them again!

January 21, 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Naya!

Thank you so much for sharing this 💛✨ We’re so happy we could help and that everything worked out in the end. We can’t wait to create more memories with you again 📖🌍

All the best,
The Pixory Team

Rated 5 out of 5 stars

:))))

first off i love the book obviously!!! this is such a cool tool and it let me make them cute. however i ordered on November 20 and got it January 14… customer service was kind but unhelpful in the matter. i emailed multiple times stating that on my end it said nothing received by carrier but they kept insisting it was shipped and on the way. after a chain of about twenty emails they finally decided to resend them. it would have been nice for them to do so earlier as i expressed my concern because it was a Christmas gift. that being said its not that they were rude, just a little less than helpful.

UPDATE: I must say the pixory team deserves a pat on the back, they reached out to me very promptly, gave compensation and apologized, which is so nice of them. Thank you guys again

January 12, 2026
Unprompted review
Pixory logo

Reply from Pixory

Hey Rhiannon,

Thank you so much for the update and for giving us the chance to make things right ✨ We’re really happy your books arrived and that we could turn the experience around for you 📖

All the best,
The Pixory Team

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