PLAINANDSIMPLE Reviews 367

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the durability and comfort of items like T-shirts and hoodies, which often maintain their shape after washing. Many also highlight the fair pricing and the efficiency of the delivery service, with items arriving quickly. The customer service team receives frequent commendation for being helpful, responsive, and effective in resolving any issues. However, some customers experienced issues with sizing, finding items either too small, too large, or having an unusual fit, particularly with neck openings on hoodies or the shape of shoulders. A few also mentioned that some items, like joggers, could benefit from thicker material, and there were occasional reports of items shrinking or arriving damaged, although replacements were often sent quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of products like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick, friendly, and... See more

Price

Consumers generally find the pricing to be positive, with many reviewers praising the reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The T-shirts are excellent quality, the size guide was spot on for me and they maintain their shape after a washing cycle. I'm even happier that in time when they look worn out, I'll be able to send... See more

Rated 5 out of 5 stars

My third purchase from Plain and Simple (P&S) I will not buy anything that isn't recyclable, and therefore organic cotton or bamboo are my go to materials. P&S Joggers are great and good value, fi... See more

Rated 5 out of 5 stars

I had to return some items, and got a gift card credit to use. When I came to use the gift card, I had a bit of a struggle at checkout, and ended up paying full price. I contacted the company, and q... See more

Rated 5 out of 5 stars

I'm a big fan of the Plain and Simples' premium weight organic t-shirts and they're pretty much all I've worn for the last few years. They fit me really well, the quality is great and the price i... See more


Company details

  1. Clothing Store

Written by the company

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 4 out of 5 stars

New customer

New customer, order paid for and then received email saying that I could get 10% 'off first order! Pointed out to P&S who responded immediately and refunded 10% of price. I like that sort of response.

November 22, 2024
Unprompted review
Rated 1 out of 5 stars

Great idea poor execution.

I love the idea behind this company so I bought several premium weight black t shirts for £19 each (Order PS8135) expecting them to be a much better quality than what you can get elsewhere for less than half the price. The claimed premium cotton is not that much different to what you can get in M&S for £6 and the M&S ones are a better fit. It’s also worth pointing out that it takes nearly 2 weeks to receive a refund from the date they receive the returned order. You have to do better guys as there’s to much competition to get this wrong. I’d never buy again.

November 2, 2024
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Marc, so sorry to hear that you had a bad experience with our premium weight organic t-shirts. We pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. We make everything ethically and responsibly where all of our t-shirts are made from 100% premium GOTS certified organic cotton and at 200 GSM they are thicker than most t-shirts on the market. Noted for your return/refund feedback - as per our return policy, it usually takes 7-14 days for your return to be processed by our warehouse team and for your refund to be issued. This is as fast as they can go but we will see how we can make it faster in the future. If you have any questions at any time don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

THEY ARE TOO COMFY


T-shirts were delivered extremely fast, just in time before my trip. I have to mention that I was glad to see compostable packaging and the high-quality T-shirts inside. At this point, I have been using them for approximately a month and want to say DO NOT BUY THEM, as you will not be able to take them off—THEY ARE TOO COMFY

October 8, 2024
Rated 5 out of 5 stars

Very good quality clothing that is a…

Very good quality clothing that is a pleasure to wear. People I know have commented on the obvious quality and are very interested in where to got it.
Very good customer service so far. I will definitely buy from here again.

October 4, 2024
Rated 5 out of 5 stars

Great

Great quality materials, sturdy feeling and comfy trousers, sustainable practice..win, win, win🙂

October 10, 2024
Rated 5 out of 5 stars

Quite simply these are the best tees and sweats ever!

Quite simply these are the best t-shirts I've ever owned. The 2 I bought a couple of years ago are still going strong. Wash after wash, wear after wear. I've just got a sweat and the quality is equally superb. I cannot recommend highly enough. Cheers!

October 9, 2024
Rated 1 out of 5 stars

Joggers are like cardboard

Bought the joggers from PLAINANDSIMPLE as I was really wanting some ethically and sustainable made joggers that were soft and I loved the vibe of the company. The h=joggers were the stiffest things I have ever tried on, I followed the size guide and the large was still tight for me - not at all relaxed. They fit so odd! If you dont have hips or a bum - you'll be fine! Not made for hourglass figures with thighs. Tried on and had them on my body for about 0.8 seconds and immediatley took them off. I dont know who signed off on saying these are super soft. If you are tall as well you've got no chance, length wise they fit me great but im only 5"3. Maybe their other stuff is better, but tat that price, not willing to try.

October 10, 2024
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi eD, so sorry to hear you had a bad experience with our heavyweight organic joggers. At 450 GSM they are certainly heavy, the fabric may feel a little stiff at first but as they are made out of 100% GOTS certified organic cotton they will get softer and softer wash after wash. We haven't been able to identify your order from your Trustpilot name but kindly return your joggers for a refund or email us info@plainandsimple.com if you have any questions at anytime. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

Fantastic clothes

Fantastic clothes. I was really impressed that it's 100% biodegradable. Very friendly helpful staff.

September 5, 2024
Rated 5 out of 5 stars

Excellent joggers

Excellent joggers, so good I bought more, I’m always muddy
Really quality, organic 100% cotton they feel like they’ll last a long time
Love the return and recycle discount

October 14, 2024
Unprompted review
Rated 2 out of 5 stars

Next day delivery not guaranteed

I ordered with guaranteed next-day delivery on a Wednesday, to be extra sure I would receive the goods before leaving for a holiday on Saturday morning. The goods eventually arrived on Saturday afternoon (too late) due to issues with the courier, which I wasn't made aware of and had to chase customer services about. A positive was that the postage was refunded, but I went without the order!

September 11, 2024
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Sean, hope you're well and had a fantastic holiday. So sorry again that your order didn't arrive in time for it. As mentioned, after your order was placed on Wednesday, for reasons unknown, our regular DPD driver did not turn up to pick up your order. Unfortunately, we were not made aware of this and by the time you emailed on Thursday, we immediately sent a replacement via Royal Mail but sadly it was too late in the day for next day delivery. Thank you for noting the positive and I hope it's understandable that courier issues are somewhat out of our control. If you have any questions at any time don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 3 out of 5 stars

Unsatisfying

Order the T-shirt, received, after measuring myself the T-shirt didn't fit as expected, also not convinced about the quality of the T-shirt, send back. Spent 6 pounds in delivery for a t-shirt didn't buy.
Pity, because i could have buy 3-4 but after losing 6 pounds for trying it and losing it, i better try them on a shop
Fast response from seller, money refunded.

September 10, 2024
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Miguel, so sorry to hear that the t-shirt you ordered didn't fit you as expected, we pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. As per our returns policy, original shipping costs are non-refundable and there is a fixed return fee of £2.95 per order. As mentioned, this party covers the cost of sending your item(s) back to us. As a small sustainable business we can't afford to cover the cost of all customer returns and I hope that's understandable. Thank you for noting our fast response time and refund. If you have any questions at any time don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

THE BEST 👌

The best and ONLY Tee's I ever wear. Great quality, great customer service and I really align with the ethos of the company. The only problem I have with giving them 5 stars....is I'd rather give them 6!

October 8, 2024
Unprompted review
Rated 5 out of 5 stars

It is just what I wanted

It is just what I wanted. Great colour, ( perfectly matched what was shown on the website ) and oversized fit. Just washed the sweatshirt for the first time and it’s come out perfectly. I’d buy another one in a heartbeat 👍

September 7, 2024

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