PLAINANDSIMPLE Reviews 367

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the durability and comfort of items like T-shirts and hoodies, which often maintain their shape after washing. Many also highlight the fair pricing and the efficiency of the delivery service, with items arriving quickly. The customer service team receives frequent commendation for being helpful, responsive, and effective in resolving any issues. However, some customers experienced issues with sizing, finding items either too small, too large, or having an unusual fit, particularly with neck openings on hoodies or the shape of shoulders. A few also mentioned that some items, like joggers, could benefit from thicker material, and there were occasional reports of items shrinking or arriving damaged, although replacements were often sent quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of products like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick, friendly, and... See more

Price

Consumers generally find the pricing to be positive, with many reviewers praising the reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The T-shirts are excellent quality, the size guide was spot on for me and they maintain their shape after a washing cycle. I'm even happier that in time when they look worn out, I'll be able to send... See more

Rated 5 out of 5 stars

My third purchase from Plain and Simple (P&S) I will not buy anything that isn't recyclable, and therefore organic cotton or bamboo are my go to materials. P&S Joggers are great and good value, fi... See more

Rated 5 out of 5 stars

I had to return some items, and got a gift card credit to use. When I came to use the gift card, I had a bit of a struggle at checkout, and ended up paying full price. I contacted the company, and q... See more

Rated 5 out of 5 stars

I'm a big fan of the Plain and Simples' premium weight organic t-shirts and they're pretty much all I've worn for the last few years. They fit me really well, the quality is great and the price i... See more


Company details

  1. Clothing Store

Written by the company

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Excellent Organic Cotton Clothing

I had been searching for organic cotton sweatpants for a while. The ones I got from Plain and simple didn’t disappoint. Excellent quality, 100 percent organic cotton. I ordered several more pairs. Highly recommend.

August 12, 2024
Unprompted review
Rated 5 out of 5 stars

Quick shipping.

Quick shipping.
Great communication.
Superb t shirts.
My goal was to find the perfect t shirt...found it.
Could not be more pleased.
Customer four life.

July 14, 2024
Rated 1 out of 5 stars

Bad quality

Bad quality. Holes appeared after 18 months. There are much better options from Uniqlo or Lululemon.

August 4, 2024
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Doug, so sorry to hear that holes have appeared on your item(s). We pride ourselves on creating quality products using sustainable materials that have been designed to last through countless wears and washes. As long as they have been washed and cared for correctly. Made to be Re-Made all of our clothing has also been designed to be taken back and re-made into new clothing at the end of its life. So don't throw it out, each piece comes with a lifetime guarantee that you can send it back for free, we'll recycle or compost it and reward you with 15% off your next order. We haven't been able to identify your order from your Trustpilot name but kindly email us at info@plainandsimple.com so we can get this sorted for you. Many thanks, Duco (the founder)

Rated 1 out of 5 stars

Dishonest company

The cuts and styles of the clothes are absolutely terrible. Not to mention the company lacks integrity and is dishonest.

July 1, 2024
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Coral, so sorry to hear you that you were not a fan of the cuts and styles of our clothing. The same returns policy applies to all customers who return items to us where original shipping costs are non-refundable and there is a fixed return fee of £2.95 per order. If you have any questions at any time don't hesitate to email us at info@plainandsimple.com. Many thanks, Duco (the founder)

Rated 5 out of 5 stars

Amazing quality!

The quality of their items is second to none! I have one of their Crew Neck white tees and I just love it, it's the perfect everyday t-shirt! I love how sustainable the brand is too.

July 2, 2024
Unprompted review
Rated 5 out of 5 stars

Impressive quality cotton

I'm really impressed by the quality of the "Plain and Simple" T shirts and their lovely thick cotton! This time I bought a man's T shirt in medium as the cut was perfect for what I wanted.

June 3, 2024
Rated 5 out of 5 stars

Simply amazing

Simply amazing! The best customer service I’ve ever had to deal with! Their responses were extremely prompt and reliable. I sent a return in error to them and this was returned to me successfully. They dealt with my issue very professionally and I cannot fault them!
Thank you to all involved! X

May 24, 2024
Unprompted review
Rated 4 out of 5 stars

Premium Weight T-Shirts

Ordered the premium weight t-shirt in regular fit and found them to be a bit boxy on the body and the sleeves to be very loose. I emailed them about this, they recommended the slim fit which I then ordered. The fit is much better but could still do with some changes, again with the sleeves mostly. The quality of the T-Shirts are great, it does feel like a premium t-shirt. If they address the fitment issues, these would be my go to's everytime.

May 27, 2024
Unprompted review
Rated 4 out of 5 stars

Great customer service and love the…

Great customer service and love the ethos of company. T shirt fabric was good and I like the colours however the neck is so small I struggled to get it on. I have a petitie frame and never have a problem with a small on a t shirt! It was a shame as I was looking forward to supporting the company!

April 10, 2024
Rated 5 out of 5 stars

Great quality t-shirts

Great quality t-shirts. I bought the premium XXL, good quality but felt a bit to big. Easily returned and reordered the heavyweight XL. Really impressed with the quality. Paid a lot more in the past for designer t-shirts which are so inferior. Hoping they start to do more colours.

May 2, 2024
Unprompted review
Rated 2 out of 5 stars

Returning Problems

How do I can return my package back? It is way to small for me.

April 24, 2024
Unprompted review
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Florian, no worries at all, to make a return kindly follow this link to our returns portal: https://www.plainandsimple.com/pages/returns - It's an easy step-by-step process where you just need your order number and postcode. We haven't been able to identify your order from your Trustpilot name, but do email us at info@plainandsimple.com if you have any questions. Many thanks, Duco (the founder)

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