PLAINANDSIMPLE Reviews 367

TrustScore 4.5 out of 5

4.4

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Review summary

Created with AI, based on recent reviews

Looking at 61 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, noting the durability and comfort of items like T-shirts and hoodies, which often maintain their shape after washing. Many also highlight the fair pricing and the efficiency of the delivery service, with items arriving quickly. The customer service team receives frequent commendation for being helpful, responsive, and effective in resolving any issues. However, some customers experienced issues with sizing, finding items either too small, too large, or having an unusual fit, particularly with neck openings on hoodies or the shape of shoulders. A few also mentioned that some items, like joggers, could benefit from thicker material, and there were occasional reports of items shrinking or arriving damaged, although replacements were often sent quickly.

What people talk about most

Product

Customers consistently note positive experiences with product quality, with many praising the high quality,... See more

Quality

Customers had positive experiences with quality, frequently praising the high quality of products like... See more

Delivery service

Reviewers highlight positive aspects of delivery service, with many customers praising the speed and... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting the quick, friendly, and... See more

Price

Consumers generally find the pricing to be positive, with many reviewers praising the reasonable and fair... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The T-shirts are excellent quality, the size guide was spot on for me and they maintain their shape after a washing cycle. I'm even happier that in time when they look worn out, I'll be able to send... See more

Rated 5 out of 5 stars

My third purchase from Plain and Simple (P&S) I will not buy anything that isn't recyclable, and therefore organic cotton or bamboo are my go to materials. P&S Joggers are great and good value, fi... See more

Rated 5 out of 5 stars

I had to return some items, and got a gift card credit to use. When I came to use the gift card, I had a bit of a struggle at checkout, and ended up paying full price. I contacted the company, and q... See more

Rated 5 out of 5 stars

I'm a big fan of the Plain and Simples' premium weight organic t-shirts and they're pretty much all I've worn for the last few years. They fit me really well, the quality is great and the price i... See more


Company details

  1. Clothing Store

Written by the company

Premium quality everyday clothing that has been made to be recycled or composted. Reducing waste with great products that are great for the planet 🌍


Contact info

4.4

Excellent

TrustScore 4.5 out of 5

367 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

Really pleased with the joggers

Really pleased with the joggers, good quality for the price and feel like they'll last a long time. A little hiccough with delivery but the customer service team were on it from the start, very communicative and really made me feel looked after. I wouldn't hesitate to order from them again!

March 22, 2024
Unprompted review
Rated 5 out of 5 stars

I tested PLAINANDSIMPLE against another…

I tested PLAINANDSIMPLE against another brand i had used for years, I bought one T Large white slim fit T-Shirt, about the same cost as the other brand, and the material weight and construction is high quality and good value, so i ordered some more!

February 19, 2024
Unprompted review
Rated 2 out of 5 stars

I don't like the fit

January 11, 2024
PLAINANDSIMPLE logo

Reply from PLAINANDSIMPLE

Hi Alison, so sorry to hear that you didn't like the fit of our t-shirts. We guarantee everything that we make and offer free returns so if you are not satisfied at the time you receive them you can return them for a refund at no extra charge. If you have any questions kindly email us info@plainandsimple.com and we would be happy to help in any way that we can. Many thanks, Duco (the founder)

Rated 4 out of 5 stars

Great quality

Great quality and I love the way it fits around the chest and arms, only wish it was a bit looser at the bottom for that proper slouchy, oversized feel - I’ve been tucking it in for a cropped look which I think works great!

January 6, 2024
Rated 5 out of 5 stars

Wrong size

Had to return items as I'd ordered wrong size. This was very straight forward with the refund going into my account quickly. Correct size fit really well, lovely fabric.

December 28, 2023
Rated 5 out of 5 stars

Friendly, reliable and helpful

Product:
Incredible durable high quality. Also fits well.

Customer service:
Had a small issue with delivery, so I called and in no time at all I was talking to the founder! Lovely person and helped me out instantly.

Great company 10/10

November 29, 2023
Unprompted review

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