I spoke to a lovely gentleman called Vincent today he was so patient and very helpful and polite to me . He was so kind and explained everything to me which I appreciate this very much he sorted my pr... See more
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
I’m with Plan.com. My 3 year contract just finished. I’m again with Plan.com for another 3 year. I like service, helpfull people. I just had a conversation with Damon Bagnall. He is allways number 1 i... See more
Ian Slater. The call was never a pressure call, Ian listed some options and listened to my current needs and offered potential savings to adding other members of my family on. He was patient, und... See more
Vincent was really helpful and patient. He listened well to my queries and gave great responses and enough details that solved my dilemma , not only a short time fix but a future plan if needed. I... See more
Company details
About plan.com
Written by the company
plan.com was founded in 2014 with an ambitious vision: to use digital technology to transform the business mobile market - one of the fastest growing but underutilised telecoms markets in the world.
Now one of Europe’s fastest growing technology and telecommunications companies, this award-winning team has set the industry standard for business communications with my.plan, the ultimate connectivity platform. my.plan combines powerful technology with an easy-to-use interface, to give customers instant access to the tools they need to connect, configure and control their mobile and office-based connectivity, live and in one place.
Never before has a single platform delivered so much transparency and control over business telecommunications. The technology behind my.plan gives businesses capabilities that far exceed those delivered by any national telecoms networks, with features, data and insights that are completely customised to their needs. By using powerful, cutting-edge data analytics my.plan enables businesses to manage and optimise their workforce’s mobile connectivity in new ways, seamlessly, whether they have one employee or 10,000.
plan.com is committed to innovation and continuous improvement, a passion driven by its team of experts who are focused on one clear vision – to be exceptional, an unrivalled business with world-leading people, technology, service, and growth. In less than seven years, this determination has seen plan.com rapidly increase its market-share and achieve consistent revenue growth, earning it the coveted number 1 ranking in the 2018 Sunday Times Tech Track 100, and subsequent placement in the 2019 and 2020 editions. Last year the team also earned a Top 200 ranking in the FT1000 list of Europe’s Fastest Growing Companies and was shortlisted for the Best Use of Innovation at the UK Tech Business Awards 2020.
Contact info
No.5 Victoria Street , IM1 2LR, Douglas, Isle of Man
- 03300 88 18 18
- help@plan.com
- plan.com
4.4
Excellent
18K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 95% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Spoke to jack and Jamie
Spoke to jack and Jamie, both lads were really helpful in sorting everything out with me, both top lads!
June 8, 2026
Unprompted review
Craig was really helpful and made sure…
Craig was really helpful and made sure all my questions were answered. I was in a rush and he did everything he could to make the process as speedy as possible for me.
June 8, 2026
Unprompted review
Polite and patient customer service…
Polite and patient customer service from Alexandra Anderson.
June 10, 2026
Harassment
They call me at least weekly from different spoofed mobile numbers and have done for over a year. I’m not interested. How is this disgusting harassment legal?
June 10, 2026
Unprompted review
Reply from plan.com
Hi Jacob,
We're sorry you're receiving unwanted calls. We have one internal sales company that operates as a wholly owned subsidiary of Plan.com; all other sellers are independent partner companies.
We’d like to investigate this and stop the calls, but we’ll need more information to identify the source. Please respond to our request for additional information if you'd like to us to review further.
Best regards,
Plan.com
Review for MJ
Hi,
MJ was very helpful and cheerful to speak to over the phone made sure o understood everything and asked me multiple times if I needed help understand anything. MJ is a real credit to the company and knows what he talking about straight forward respectful polite and energetic. Felt like I could have a full conversation with the lad. Top man and top customer service.. man like MJ 🫵⭐️🫡 👊
June 10, 2026
Unprompted review
Cannot recommend Ellica enough
Had some brilliant help from Ellica while getting my plans in place for a new company. The support, advice, and guidance throughout the process have been excellent. I genuinely can’t fault the service and would highly recommend her to anyone looking for professional, knowledgeable support.
June 10, 2026
Tom was very helpful
Tom was helpful, efficient and sent me a clear email answering my query.
June 10, 2026
Unprompted review
Kaiden from Plan.com service was…
Kaiden from Plan.com service was absolutely brilliant. I normally hate talking to people selling stuff thru the phone but he explained & helped me thru every process.
June 10, 2026
Unprompted review
I am happy with the service
I am happy with the service, they have good offers and the right staff to help you if you need help or buying a product, Ian was very helpful, thank you Ian Slater!
June 10, 2026
Unprompted review
I am unable to get past the robot to…
I am unable to get past the robot to speak to a customer services person. I don't understand the instructions I am being sent by e-mail, for example 'reconfigure your APN'...HOW? It is beyond frustrating as I have had no use of mobile data since I changed my phone 3 months ago.
My e-mails are answered but the screens aren't the same as they say they will be and I don't understand technical terms.
June 10, 2026
Reply from plan.com
Hi Richard,
Thank you for your review, and we're sorry to hear you've had such a frustrating experience trying to get your mobile data working.
We're pleased that we've since been in touch and resolved this, we've also fed your feedback back to our IT team to help improve the guidance we provide to customers in future.
If there is anything further we can help with, please don't hesitate to get in touch.
Best regards,
Plan.com
MJ was really helpful and explained…
MJ was really helpful and explained everything I needed to know
June 10, 2026
Unprompted review
The agent handled my query quickly but long wait time
The agent handled my query quickly and efficiently once I got through to them. However, the waiting times to speak to someone were quite long, which was frustrating. I was also asked to verify myself with a code even though I was already logged into my account, which felt unnecessary.
June 10, 2026
Unprompted review
Ditch the automated questions - waste of time!
Annoying, laborious, automated questions and answer service to begin with.. but when transferred to an operator she was very pleasant, very swift, very helpful and dealt proficiently with my situation. 10 out of 10 for customer service & 0 out of 10 for the waste of time getting to speak with her.
June 10, 2026
Positive overall!
Getting to speak to a person was difficult (bots couldn't understand the issue) and took around half an hour on hold. When I did speak to Demi she was very polite and helpful, I received the information and advice I required and feel positive overall about the interaction!
June 10, 2026
Unprompted review
Mis-sold, used phones sent as ‘new’, poor customer service and left without any data or signal for 3 weeks
Mis-led, lied to, no data or signal for 3 weeks, used phones given as new and over charged - awful company. Has been the most utterly disappointing experience of switching to this new provider. Save yourself a load of trouble and stay well clear.
May 30, 2026
Unprompted review
Good staffff
June 9, 2026
Tom was absolutely brilliant help
Tom was absolutely brilliant help.
I had made a request on what I thought would be best for me and helped every step of the way !
June 10, 2026
Unprompted review
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