The first time I have used plane Saver, extremely professional company. They ensure everything is done correctly and in a timely manner. Very happy with Service I received. Doyin is a credit to the co... See more
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See what reviewers are saying
Asra was very helpful although initially I didn’t understand what a community loan - and that this was what I was applying for. She explained this and the process on a call to me.
Highly recommend PlaneSaver. In a world where most banking is done by algorithms, PlaneSaver still values the human element. Initially i recieved a no on my loan application however after explaining m... See more
Company replied
What a great experience, plane saver have taken such a weight off my mind with a consolation loan and even paid my debts straight off for me! Doyin Arowolo was responsive and answered any questions... See more
Company replied
Company details
Written by the company
Plane Saver was founded in 1993 by a group of British Airways Engineers. They wanted to provide a range of flexible savings and affordable loans to their colleagues. Now with over 26,500 members, it is one of the largest Credit Unions in the UK. Over the last 30 years, Plane Saver has been dedicated to assisting people in managing their finances. As we have grown, we have embraced modern technology while preserving the essence of personalised service. We firmly believe that the human touch is what matters most when handling money matters, and this principle remains unchanged. At the core of our mission lies a commitment to your financial well-being. We take pride in guiding our members toward their dreams of financial freedom. Through a diverse range of savings accounts, fair and affordable loans, and valuable financial tips, we equip you with the tools to build a secure future.
Contact info
Profile West, TW8 9ES, Brentford, United Kingdom
- 020 8607 5020
- info@planesaver.co.uk
- planesavercu.co.uk
4.3
Excellent
125 reviews
Replied to 75% of negative reviews
Typically takes over 1 month to reply
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Reply from Plane Saver Credit Union
Thank you for your kind words! We're glad to hear that you had a great and reliable experience with us. Providing dependable service is our top priority. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Efficient & Professional.
Efficient, kept me informed, professional. Explained what I needed to do when I needed advise / guidance.
May 31, 2024
Reply from Plane Saver Credit Union
We're pleased to hear that you found our service efficient and professional and that we were able to keep you informed throughout the process. Providing clear advice and guidance is important to us, and we're glad we could assist you effectively.
Thank you for choosing Plane Saver!
The advisor was very polite and a great…
The advisor was very polite and a great help, very simple and speedy process too.
May 9, 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your positive experience with our advisor! It's wonderful to know that the process was simple and speedy and that our team member was polite and helpful. Your satisfaction is our top priority, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Excellent Company
I made contact with Plan Saver for a personal loan application it was easy had to provide relevant information and they was super quick at responding back they kept me informed every step of the way in the process from start to finish took 48 hours to money landing in my account would highly recommend.
June 3, 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your positive experience with Plane Saver! It's great to know that the personal loan application process was easy and efficient and that you were kept informed every step of the way. Your satisfaction is our priority, and we're glad we could meet your expectations with a quick turnaround. Thank you for your high recommendation, and if you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Reply from Plane Saver Credit Union
We're delighted to hear that we could assist you in reviewing your finances and helping you make the right decision. Supporting our members in achieving their financial goals is at the heart of what we do. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Reply from Plane Saver Credit Union
We're thrilled to hear that you found the process easy and our communication great! Your high recommendation means a lot to us. Providing a seamless experience for our members is a top priority, and we're glad we could meet your expectations. If you ever need further assistance or have any questions, please don't hesitate to reach out. Thank you for choosing Plane Saver!
Good experience
Really good communications (even over a bank holiday weekend), asked for documentation and then called to discuss a few items. Cant argue with anything and would recommend. Thanks !
May 7, 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your positive experience with our communication, especially during a bank holiday weekend!
We're glad that we could assist you promptly, even during non-business hours. Your recommendation means a lot to us, and we're grateful for your kind words. Thank you for choosing Plane Saver!
Professionalism of the members of the…
Professionalism of the members of the union and the quick response to my loan application.
April 30, 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your positive experience with the professionalism of our team members and the quick response to your loan application!
Providing a high level of professionalism and promptly responding to our members' needs are priorities for us, and we're glad that we could meet your expectations.
Thank you for choosing Plane Saver!
Great communication from start to…
Great communication from start to finish. Everything was very prompt
April 24, 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your positive experience with our communication and prompt service! Keeping our members informed and ensuring timely responses are key priorities for us, and we're glad that we met your expectations. We're here to help, and thank you for choosing Plane Saver!
Personal service
Personal service, the lending officer was professional and very attentive. Showed he cared and helped get my finances back on track!!
May 3, 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your positive experience with our lending officer! Providing personal, professional, and attentive service is at the core of what we do, and we're delighted that our team member could assist you in getting your finances back on track. Your satisfaction and well-being are our top priorities, and we're grateful for the opportunity to help you. Thank you for choosing Plane Saver!
Quick and Effective
Efficient process. Highly professional and responsive lending officer (Numaan), worked to get me through the process in as short a time as possible. Would recommend.
May 3, 2024
Reply from Plane Saver Credit Union
We're thrilled to hear about your efficient process and positive experience with our lending officer, Numaan! Providing professional and responsive service is fundamental to our commitment to our members, and we're delighted that Numaan could assist you effectively. Your recommendation means a lot to us, and we're grateful for your kind words. Thank you for choosing Plane Saver!
Really good experience- excellent…
Really good experience- excellent communication and explanations, 100% happy
May 3, 2024
Reply from Plane Saver Credit Union
We're delighted to hear about your good experience with us!
Providing excellent communication and clear explanations is key to ensuring our members feel supported and informed every step of the way. Your satisfaction is our priority, and we're thrilled that we could meet your expectations. If you ever have any questions or need assistance in the future, please don't hesitate to reach out.
Thank you for choosing Plane Saver!
Fantastic customer service experience!
May 8, 2024
Reply from Plane Saver Credit Union
Thank you for your feedback! We're thrilled to hear that you had a fantastic customer service experience with us. Providing top-notch service to our members is our priority, and we're glad that we could meet your expectations. If there's anything else we can assist you with or if you have any further feedback to share, please feel free to let us know. We're here to help!
swiftness of decision
March 22, 2024
Reply from Plane Saver Credit Union
We're glad to hear that you appreciated the swiftness of our decision-making process! At Plane Saver, we understand the importance of timely responses, and we're committed to making decisions promptly while ensuring they are well informed and in the best interest of our members. Thank you for your feedback, and if you have any further comments or questions, please don't hesitate to reach out. We're here to assist you!
Reply from Plane Saver Credit Union
We're thrilled to hear that your experience with us was quick and easy! Providing efficient service is always our goal, and we're delighted that we could meet your expectations. If you have any further feedback or if there's anything else we can assist you with, please feel free to let us know. We're here to help!
Great service and extremely easy to…
Great service and extremely easy to use. Very responsive customer service. A +
April 17, 2024
Reply from Plane Saver Credit Union
Thank you for your kind words! We're delighted to hear that you found our service great and easy to use. Providing a seamless experience for our members is one of our top priorities, and we're glad to hear that our customer service team was responsive to your needs. Your feedback is greatly appreciated, and we look forward to continuing to serve you. If you ever need assistance in the future, please don't hesitate to reach out.
Reply from Plane Saver Credit Union
It's wonderful to hear about your positive experience! Thank you for sharing your feedback with us. We strive to provide friendly and understanding service to all our members. Your recommendation means a lot to us and we're grateful for your support. If there's anything else we can assist you with, please don't hesitate to reach out. We're here to help!
Jokers
Jokers. Pre approved for a consolidation loan by a third party who had all of my details & a good credit score & then turned down. Now a hard search hit on my credit file resulting in a score drop which has set me back ! There was absolutely no reason for them to turn down my application. I wouldn’t get your hopes up & waste your time on these clowns. Eligibility checks without damaging your credit score are there for a reason !
Beware if pre approved !
May 1, 2024
Unprompted review
Reply from Plane Saver Credit Union
We're genuinely sorry to hear about your experience, and we understand your frustration.
At Plane Saver, we are bound by regulations to ensure that any loans we approve are affordable for our members. This involves conducting a thorough assessment, which includes a credit check, to evaluate creditworthiness and affordability. Conducting a credit check is necessary to make a responsible lending decision. As with all lenders, the credit check does leave records on your credit file and we regret we cannot influence that.
Your feedback is valuable to us, and we're committed to continuously improving our processes to provide the best possible service to our members. If you have any further concerns or if there's anything we can do to assist you, please don't hesitate to reach out.
Thank you for bringing this matter to our attention, and we apologise for any inconvenience it may have caused.
I highly recommend this company
I highly recommend this company, they have been very helpful and would like to highlight one individual Numaan who kept me calm and relaxed throughout the whole process. Highly recommend.
April 19, 2024
Reply from Plane Saver Credit Union
Thank you so much for your glowing recommendation! We're thrilled to hear that you had a positive experience with our company and that Numaan was able to provide you with excellent support and assistance.
At Plane Saver, we're committed to providing our members with top-notch service and support, and it's always rewarding to hear when our team members make a difference for our members.
We'll be sure to pass along your kind words to Numaan and the rest of our team. If you ever need assistance in the future or have any questions, please don't hesitate to reach out. We're here to help in any way we can.
Thank you for choosing Plane Saver, and we appreciate your recommendation!
Reply from Plane Saver Credit Union
Thank you for your kind words! We're glad to hear that you found our service professional, supportive, and informative.
At Plane Saver, we strive to provide our members with the highest level of support and guidance throughout their financial journey. Your satisfaction is our top priority, and we're grateful for the opportunity to assist you.
If you ever have any questions or need further assistance, please don't hesitate to reach out. We're here to help in any way we can.
Thank you for choosing Plane Saver, and we look forward to continuing to support you in the future!
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