PLANET SHOPPER 

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See what reviewers are saying

Rated 2 out of 5 stars

SO I did receive my item, however it doesn't work well and it seems like it will rip my fabric :/ I contacted the company to return it, they did give me the option to return it, however I have to retu... See more

Rated 1 out of 5 stars

Do not buy from this company! I ordered Christmas items on 4th November according to email parcel was delivered on 2nd December but I haven’t received it. When I contacted their customer service I was... See more

Rated 1 out of 5 stars

Bought a jelly ball from Planet Shopper and it burst within 5 minutes of play. Despite it being advertised as "indestructible" on their website. Planet Shopper refused to give me a refund, which is in... See more

Rated 1 out of 5 stars

DO NOT ORDER FROM THIS COMPANY---- MOST FRUSTRATING COMPANY TO DEAL WITH..SHOULD HAVE READ REVIEWS FIRST. RECEIVED EMAIL NOTIFICATION OIN 6/9/20 THAT ORDER HAD BEEN SHIPPED. JULY 13, 2020 AND NOT R... See more

Company details

  1. Hobby Store

Information provided by various external sources

Greetings Shoppers!🙌 Planet Shopper is THE Place to Discover Life Changing Products Curated From Around the World For You To Build Awesome Shopping Lists 😍


Contact info

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 1 out of 5 stars

Cheap products & company

The quality of the product (ActivPulse Boxing Reflex Ball) is awful - the original price of $50 is laughable - my guess that it is made for less than $1.00, although I paid $19.95. Very disappointed in the product and will never buy anything from this company again. After I ordered this and did not receive it for 2 months, I went on line and read all of the reviews about this company, and that they were scam artists. Too bad I didn't read them earlier, but I doubt this review will ever make it to another buyer's eyes on their website.

July 1, 2020
Unprompted review
Rated 1 out of 5 stars

Company is a scam

Hello my name is Joanne if there was a spot for minus stars I would give this company a 10 minus. I paid $39.95 for the giant balls and they sent me two packages with nothing bigger than a beach ball. I googled the package they sent me you can buy those online at Amazon for $1.99 I have contacted them , I have requested them to send me their address I want to return these jelly balls that they have sent me. At this time they are ignoring my messages. This company is a scam do not order anything from them they do not send you what you ordered. They are trying to tell me that I ordered these two small beach balls for $ 39.95 and on top of that they had a promo that I was supposed to get three.
I am now in the process of waiting to hear from them I will contact the office of consumer protection and Better Business Bureau.

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

Scammers Chinese Planet Shopper

Please do not buy from these Chinese companies that advertise on platforms like Pinterest and never ship. The refund policy says they will refund if the item is not shipped. I asked for it after 2 weeks of no activity on the purchase and the fake name lady "Janet" says that refund is issued only 12 hours since order. Secondly they kept sending same response to buy time to ship and then sent email saying item is shipped, again it was not updated online and finally I asked for tracking number just to realize that they were buying time so they can deny refund. Buyers Beware. Do not buy.

June 29, 2020
Unprompted review
Rated 1 out of 5 stars

I am afraid that the money is lost

I am afraid that the money is lost.
Planet shopper support email was closed.
The tracking number I got was for a French postal system which no nothing about tthese tracking numbers.
Do shop online....just not at Planet Shopper.

June 22, 2020
Unprompted review
Rated 1 out of 5 stars

no resolution to order!

same story here. never received a confirmation of order. When I email they say it's been shipped.. I check USPS waiting package. very long tracking number comes up nothing. Per 'Jane' I am to wait. I think it's a scam! don't order from this company. I had ordered the Big Balls! not happy.... 😡

June 17, 2020
Unprompted review
Rated 1 out of 5 stars

The items I received was not what I…

The items I received was not what I ordered. Trying to return the items received is a nightmare. They stated in an email that what I received was what I ordered but the pictures on my confirmation order shows differently. I am stuck with something I didn’t order, nor want and can’t return. I choose to never do business with this company.

June 17, 2020
Unprompted review
PLANET SHOPPER logo

Reply from PLANET SHOPPER

Dear Planet Shopper customer,

Thank you for taking the time to leave us a review. We really appreciate your feedback.

We apologize if we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us.

We are glad to see that our Customer Care team has worked with you to find a satisfactory solution. Please check your inbox.

If you have any further questions, please do not hesitate to contact our Customer Care team.

Have a wonderful day,
your Planet Shopper team

Rated 1 out of 5 stars

Same scam

Same scam. Still nothing. Email to customer support came back as undeliverable. Should've ordered from amazon!

June 15, 2020
Unprompted review
Rated 1 out of 5 stars

Steer clear

Steer clear! Same as everyone else. Ordered and paid for Bubble Ball. Inquiries/emails etc.....same story as everyone else. Nothing.

June 13, 2020
Unprompted review
Rated 2 out of 5 stars

Cindy and Dana thanks

Cindy and Dana, you scare me. I also made a payment for Giant Bubble Balls and I haven’t heared anything since. Before I contact Planetshopper I thought it might be wise to look at the revieuws first. If only had done this before I placed my order.... Well thank you for your revieuws, I now know what to expect. Nothing probably....

June 12, 2020
Unprompted review
Rated 1 out of 5 stars

Buyer Beware!

Buyer beware ordering from Planet shopper, nothing has been resolved about my order of Amazing Giant Bouncing Balls. They have taken my money and their response was they have fixed the issue and to check my inbox. This was not true nno response at all was sent.

June 11, 2020
Unprompted review
Rated 2 out of 5 stars

I'm currently in the same cycle as…

I'm currently in the same cycle as others. Ordered the Giant Ball for my grandkids, whose visit has now come and gone. The original tracking number provided after I heard nothing and contacted them said the item was "on it's way to a USPS shipping center", with a date of May 28, 2020. I was told it was on it's way to me & to please wait a few more days. There were no updates on the tracking through yesterday, June 10, 2020. I responded to the company and told them the item was not "on it's way" as it still hadn't arrived at the USPS & there was no further tracking information. Today, I got an email with the same tracking number which now replaces June 10 for the May 28 date. (take pics of your tracking info - before it disappears). Now it appears it was "sent" through a shipping service on June 10 and I am asked to wait again for a few more days......feeling a scam coming. Others seem to have trouble ordering the Giant ball so maybe that item is coming from out of the country.....Buyer Beware.

June 11, 2020
Unprompted review
Rated 1 out of 5 stars

Does not ship from the USA

Does not ship from the USA, ships from China. Waiting on nearing 2 months for my purchase. Same response after numerous request for a refund. "your package is on your way to you, please wait a few more days". Hasn't even left China!!!! Be wary ordering from this company. I did receive my other orders on time but if you have a problem with an order, they give you nothing but replies of "please wait a few more days". I have written 2 other experiences on this website but they can't be found now. So I will continue to inform the public of this company.

June 10, 2020
Unprompted review
Rated 1 out of 5 stars

On May 13 - No package, no customer service response!

On May 13, from Planet Shopper, I ordered 5 of the big balls advertised on Pinterest. On 5/21 I received an email saying that they had shipped. The email provides a tracking number that is fictitious and comes back as Not Valid. I waited until June 4th to contact them, since I hadn’t received my order. I emailed the support@planetshopper address to see if they had a way to track its location. As of today, I still have received NO answer and of course NO PACKAGE. They of course have my money, but I’m now looking into how I can get it returned to me. Hopefully PayPal will help. Beware of the temptation to purchase from this company. I was taken in by the excitement of how much fun I thought the giant balls would be for my grandkids. I’m very disappointed.

June 9, 2020
Unprompted review
PLANET SHOPPER logo

Reply from PLANET SHOPPER

Dear Planet Shopper customer,

Thank you for taking the time to leave us a review. We really appreciate your feedback.

We apologize if we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us.

We are glad to see that our Customer Care team has worked with you to find a satisfactory solution. Please check your inbox.

If you have any further questions, please do not hesitate to contact our Customer Care team.

Have a wonderful day,
your Planet Shopper team

Rated 1 out of 5 stars

I placed a order April 17th

I placed a order April 17th . It is now June 4th still no package and no help with the tracking number given to me. I gave them a 1 star. To bad . The don't have negative star because I would give them a negative 5.

June 5, 2020
Unprompted review
PLANET SHOPPER logo

Reply from PLANET SHOPPER

Dear Planet Shopper customer,

Thank you for taking the time to leave us a review. We really appreciate your feedback.

We apologize if we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us.

We are glad to see that our Customer Care team has worked with you to find a satisfactory solution. Please check your inbox.

If you have any further questions, please do not hesitate to contact our Customer Care team.

Have a wonderful day,
your Planet Shopper team

Rated 1 out of 5 stars

Stay away!

There is no satisfaction from your company reps about where my package is, which was ordered May 10th. A tracking number has been supplied, but it leads to nowhere. USPS says they've created a label, but it's not in the system. And then, there's USPS, which is totally automated and of no help, whatsoever.
I may have to chalk this up as a loss, but I am giving everyone fair warning to stay away!

June 4, 2020
Unprompted review
PLANET SHOPPER logo

Reply from PLANET SHOPPER

Dear Planet Shopper customer,

Thank you for taking the time to leave us a review. We really appreciate your feedback.

We apologize if we didn't meet your expectations. Providing our customers with an exceptional shopping experience is incredibly important to us.

We are glad to see that our Customer Care team has worked with you to find a satisfactory solution. Please check your inbox.

If you have any further questions, please do not hesitate to contact our Customer Care team.

Have a wonderful day,
your Planet Shopper team

Rated 1 out of 5 stars

First time I order and deeply…

First time I order and deeply disappointed. Ordered giant bubbles on may 3rd,2020. It is now June 3rd still no delivery. I tried several times to contact client service, only got automated responses.
Not impressed and will not order again

June 4, 2020
Unprompted review
Rated 1 out of 5 stars

Planet Shopper part 2!3!4!5!6!7?8?9!

If anyone has read my review on Planet Shopper and the weak response that I received OVER and Over, I'd like to tell you that once again they emailed me with EXACTLY THE SAME RESPONSE! Nobody from Customer Service gave me any reason why the product never arrived in the first place or why it would take over 4months plus (yes, even China with free post is almost punctual at 3/4weeks!) to be delivered etc... would you believe, nearly 9 months later and THEY'RE STILL ASKING FOR A RETURN OF A PRODUCT I NEVER RECEIVED,NO LONGER LIVE AT THAT ADDRESS, etc etc so I still have no refund!
Do not buy from this fraudulent Company Please!!!!!
Planet Shopper...BEWARE!!!!

June 1, 2020
Unprompted review

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