Planmyluxe Reviews 62

TrustScore 5 out of 5

4.8

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See what reviewers are saying

Rated 5 out of 5 stars

Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more

Company replied

Rated 5 out of 5 stars

Excellent service provided by Mat and Sid . We are experiencing a good package holiday and will definitely use your services again . During the booking the tour we found the staff very kind and approa... See more

Company replied

Rated 5 out of 5 stars

I've just had an excellent experience with this company as the assistant very kindly did the check in for me. Furthermore the booking for my trip to Sousse in Tunisia went seemlessly so I can look f... See more

Company replied

Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.


Contact info

4.8

Excellent

TrustScore 5 out of 5

62 reviews

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Rated 4 out of 5 stars

Agent very helpful

Organisation was first class from start to finish. Staff were very helpful.

May 20, 2026
Unprompted review
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Reply from Planmyluxe

Hello Donald,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Tour

Rated 5 out of 5 stars

Excellent service

The whole experience from the start to the end of the booking went smoothly, both members of staff were extremely friendly and helpful. Will Be using plan my tour again.

May 27, 2026
Unprompted review
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Reply from Planmyluxe

Good Morning Maryjane,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very helpful and smooth from booking to…

Very helpful and smooth from booking to ensuring all ok prior to going on hiday

May 26, 2026
Unprompted review
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Reply from Planmyluxe

Dear Patricia,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Tour

Rated 5 out of 5 stars

Sam gave me a call to double check i…

Sam gave me a call to double check i had everything ready for my holiday. Great service.

May 21, 2026
Unprompted review
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Reply from Planmyluxe

Dear Ian,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Sam brilluant and even gave us a call…

Sam brilluant and even gave us a call hefore we left

May 25, 2026
Unprompted review
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Reply from Planmyluxe

Dear Pat,

Thank you so much for your kind words and 5* review for Sam, we really appreciate you choosing to book with us. Happy holiday countdown activated and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very efficient in dealing with my issue.

Very efficient in dealing with my issue.

May 25, 2026
Unprompted review
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Reply from Planmyluxe

Dear Herlicska,

This is wonderful to hear and exactly what we aim to achieve, thanks for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Good service

May 25, 2026
Unprompted review
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Reply from Planmyluxe

Dear Angela,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very good

Very good, helpful customer service.

May 23, 2026
Unprompted review
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Reply from Planmyluxe

Good Evening Claire,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

All good would recommend

All good would recommend

May 23, 2026
Unprompted review
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Reply from Planmyluxe

Hello Sally,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

I would like to thank plan my tour for…bravo

I would like to thank plan my tour for a good service and a good job for organising and helping me with all I asked for thank you and keep up the good work 👍

May 23, 2026
Unprompted review
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Reply from Planmyluxe

Dear John,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Excellent service provided by Mat and…

Excellent service provided by Mat and Sid . We are experiencing a good package holiday and will definitely use your services again . During the booking the tour we found the staff very kind and approachable & helpful in every way.

May 23, 2026
Unprompted review
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Reply from Planmyluxe

Good Evening Nirmla,

Thank you very much for taking the time to share your feedback regarding our team members Mat and Sid will be very glad to read your feedback ..

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Easy booking and thorough information…

Easy booking and thorough information provided. Happy that I received a call before travel to confirm everything

May 23, 2026
Unprompted review
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Reply from Planmyluxe

Dear Amy,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

So helpful they have help me with a…

So helpful they have help me with a medical bag with is an extra 20kg suitcase for my son additional need, they have been vet patient with me keep asking questions alway answer me back I highly recommend, just looking forward to our first family of 6 holiday to Dominican republic can’t wait thank u guys

May 23, 2026
Unprompted review
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Reply from Planmyluxe

Dear Jenna,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Thank you for such a quick service to…

Thank you for such a quick service to meet our holiday choice

May 22, 2026
Unprompted review
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Reply from Planmyluxe

Dear Parminder,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

They were really helpful when I have…

They were really helpful when I have needed help

May 22, 2026
Unprompted review
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Reply from Planmyluxe

Dear Colly,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Helpful and informative

Helpful and informative

May 22, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello John,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Very helpful

Very helpful. Speedy booking & all documents sent immediately after booking by email

May 22, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Lynnef,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

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