Planmyluxe Reviews 

182
TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Created with AI, based on recent reviews

Evaluating 163 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for being incredibly helpful, polite, and efficient, often going above and beyond expectations to assist with holiday planning. People frequently highlight the excellent customer service, noting prompt communication and a professional, reassuring approach to all queries and arrangements. The booking process is consistently described as easy, quick, and thorough, with customers appreciating the detailed information and smooth organization of their holidays. No significant negative feedback was consistently reported across multiple reviews, indicating a generally positive and problem-free experience for most customers.

What people talk about most

Staff

Reviewers mention positive feedback about staff, consistently praising their helpfulness, efficiency, and... See more

Service

Customers consistently note positive experiences with service, often highlighting the great care and... See more

Holidays

Consumers find holidays to be a positive experience, with many reviewers expressing satisfaction with the... See more

Customer service

People report positive experiences with customer service, highlighting the helpfulness and efficiency of the... See more

Booking process

Users describe positive interactions with the booking process, highlighting the helpfulness and understanding... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I received a delightful courtesy call from Mark just a week before our trip, where he beautifully walked me through our itinerary. His pacing reminded me of a charming train schedule or the voice of a... See more

Company replied

Rated 5 out of 5 stars

Sam rang today to confirm all the details for our upcoming holiday, and he couldn’t have been more helpful. Clear, friendly, organised, and genuinely interested in making sure everything is just right... See more

Company replied

Rated 5 out of 5 stars

Mark Gibson was very helpful in submitting the claim form for Wizz Air flight which was delayed by over 5 hours. Thank you Mark. I have booked several holidays with Plan My Tour and have been very hap... See more

Company replied

Rated 5 out of 5 stars

Mark rang today to confirm our holiday arrangements and check that we were happy with everything. He couldn’t make contact with us initially but he was persistent in phoning until we were available to... See more

Company replied


Company details

  1. Travel Agency
  2. Tour Operator
  3. Travel Aggregator

Written by the company

Whether you're after an affordable luxury beach holiday, an ultra luxury holiday, or something in between, PlanMyLuxe – and our fantastic range of holidays to suit all budgets for the discerning traveller – has got you covered. Is your perfect holiday a city break exploration or even a trip to the Italian lakes? We've got great deals that are sure to catch your eye. Our holidays cover more than 60 destinations across Europe and beyond, making it easy to discover new places or explore old favourites. Plan My Luxe collection of more than 9,000 hotels covers all bases, too. We've got everything from luxurious, all inclusive resorts to family-focused hotels and adults-only escapes, not to mention our exclusive flash-sale deals. Tempted? Each great value package includes your flights, accommodation, and a 23kg bag, plus we throw in free transfers on our beach and lake holidays. We pride ourselves on our ultimate flexibility which means you can book a holiday with total confidence. And did we mention that all our holidays are ATOL protected, too? We've got a fantastic programme of flying from airports all over the UK – often with multiple departures a day – so you can tailor those travel plans to suit you.


Contact info

4.9

Excellent

TrustScore 5 out of 5

182 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.9

All reviews

(182)

182 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Booking easy and quick

Booking easy and quick.
Sam was fantastic,easy to talk to and informative.
Would recommend

May 14, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear customer,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

I rang the company once with an issue…

I rang the company once with an issue regarding the airline who had been unhelpful and within 30 minutes issue had been resolved and info sent to me

May 14, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Afternoon Marc,

Thank you for taking the time to leave us a review.

I'm very glad to read your feedback .We do aim to offer our customers the best value for money holidays available and to deliver the very best level of service.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

great dervice and will use again and…

great dervice and will use again and recomend to family and friends. thank you.

May 13, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Anne,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

All great

All great, very happy

May 13, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Dariusz,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Appreciated Sam’s call

I very much appreciated Sam Watson ringing me to check everything was in order for my forthcoming trip to Prague. He spent a bit of time confirming the details with me which was very reassuring

May 13, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Margaret,

Thank you very much for your amazing feedback for Sam.We are thrilled that you were so impressed with his level of service.

Please do not forget that we are here and happy to help if you have any queries at all and We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe,

Rated 5 out of 5 stars

Very happy with the Service I’ve…

Very happy with the Service I’ve received

May 13, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Leonard,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 4 out of 5 stars

Good

Good communication, good call, good help, good options

May 13, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Liam,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Good communication

Good communication, highly recommended will definitely be booking again

May 13, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Donna,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Holiday to Portugal

Great experience many thanks

May 12, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Thank you so much Christina,
we are so proud of the team and the service they consistently deliver to our clients. Please do not hesitate to reach out again should you have any further queries and we hope you have a wonderful time onboard

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very helpful Excellent company…

Very helpful Excellent company always book with plan my tour go always go the extra mile. Thank you

May 12, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Craig,

Thank you very much for your feedback.

We greatly appreciate your repeat custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Sam was really helpful in confirming…

Sam was really helpful in confirming all my holiday details and making sure that I got a gift voucher against future bookings as well.

May 12, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Simon,

Thank you so much for your positive comments.Which will be passed on to Sam.

We do hope you have a wonderful time away and that you book with us again in the future.

Best Regards
Plan My Luxe

Rated 5 out of 5 stars

Everything was great

May 12, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Thank you so much Tracy,
we are so proud of the team and the service they consistently deliver to our clients. Please do not hesitate to reach out again should you have any further queries and we hope you have a wonderful time onboard

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Mark has been very helpful

Mark has been very helpful

May 11, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Kay,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Good phone service

Good phone service

May 11, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Hello Julie,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Great very in formative

Great very in formative

May 11, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Mrs G Britt,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

Rated 5 out of 5 stars

Really friendly

Really friendly

May 11, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Good Evening Gabriel,

Thank you for taking the time to leave us a review.

We do hope you have a wonderful time away and that you book with us again in the future.

All the best,
Plan My Luxe

Rated 5 out of 5 stars

Very good well satisfied of every thing

Very good well satisfied of every thing

May 11, 2026
Unprompted review
Planmyluxe logo

Reply from Planmyluxe

Dear Vince,

Thank you very much for your feedback.

We greatly appreciate your custom with us and look forward to serving you again in the future.

Best Wishes
Plan My Luxe

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look