Plant Pet Club Reviews 134

My on-line shopping experience was very good. It was easy to find what I wanted. The plant I received was well packaged and seems very healthy - though I have only been looking after it for a couple of days, so hope it stays that way.
My only note would be the time it took to arrive, and with not much communication during that time. But perhaps I am just used to some other on-line shops who want to tell you every stage of what is happening.
Overall, my first experience of Plant Pet Club has been very good.

The plants are lovely. Packaged nicely. Came with a lovely cloth bag. Customer service is non existent though.

Arrived wrapped in a piece of brown paper in a box. Plant out of its nursery pot, roots exposed and soil/ compost, dry as a bone, just spilled out onto the floor. Plant was lovely though, and I've managed to save it. It had obviously not been watered before delivery. Shan't be using this company again as they don't know how to treat plants.

Plant arrived in good condition. The pot was a little small for the size of the plant. Good quality ceramic pot provided as well and nice card with care instructions

Amazing plant and lovely pot, so excited to get more!

Plant arrived in good condition, well packaged and nice box.

I have been looking for one of these for a while and it didn’t disappoint. Thank you

Commutation good was kept informed.
Plants were healthy the pots outstanding.
Well packed.

The plant I ordered was not in stock but Anna contacted me straight away to sort out an alternative. It arrived really well packaged and i love it.

Delivery and communication was quite good but the plant is a little sad looking.

Choice between 1 potted plant 2 naked plants. Didn’t find that choice anywhere else. Really liked the plants that arrived during a 3 month subscription.

I'm very happy with the purchase, the plant was well prepared for transport and arrived healthy and pretty. Thank you.

Plants arrived looking great thank you

Plant well packed

All plants were nicely packed and delivered safely! I’ll buy again in the future

Packaged with care.
Healthy plants, with thorough care guidance.

I love this subscription service. Always lovely pots and the plants are really great. Ive had an issue twice and both times they fixed it really quickly and efficiently. They're really great!

I love my new plant and it was the best packaged plant I’ve ever received! Well done team!

I want to share my awful experience with this online shop after buying a hoya plant from them. The whole thing has been a nightmare and I am incredibly disappointed.

Right from the start, when I got the plant, things looked off. The pot was soaked, dripping wet, which is not good for hoyas. I suspected root damage because of too much water, so I immediately checked it out. Turns out, the roots were seriously rotted.

I contacted the seller right away with photos showing the root rot. But their response was terrible. They said they would've taken the plant back if I hadn't taken it out of the pot. The thing is, when I was trying to check the plant, it literally fell out on its own because of the muddy soil and the rotten roots - there was nothing to hold the plant in the pot.

Even though the leaves looked green, the roots were completely dead. The plant had zero chance of surviving. The photos clearly showed that the damage couldn’t happen in these couple of hours I had it, or during shipping. It’s clear that it was shipped to me already in this terrible condition.

What's more, the company demonstrated a complete lack of responsibility and customer care. They never offered any form of redress or even issued a genuine apology. They said, “I am sorry to hear that you are unhappy with the plant.” They never said, “Sorry for taking your money and sending you absolute rubbish.”

In conclusion, this has been an exasperating and deeply disappointing experience. I strongly caution anyone considering a purchase from this shop to think twice. This is not how a solid company should treat its customers.

AVOID AVOID AVOID!!!!

Ask yourself if you would be happy spending almost £30 (incl delivery) on a dead plant.