Plants4Presents Reviews 

18,902
•
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 1,051 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the wonderful product quality, noting that the living plants always arrive exceptionally healthy, carefully packaged, and thriving at home. Buyers also deeply appreciate the exceptionally prompt delivery service and the extremely helpful staff assistance available during online purchases. However, some people mentioned delivery issues, pointing out that local couriers occasionally left heavy boxes in the wrong place or failed to follow instructions carefully. A few other people also felt that certain items arrived lacking expected features like proper presentation pots, opening buds, or developing fruit.

What people talk about most

Product

People report positive experiences with product, noting that plants consistently arrive healthy,... See more

Delivery service

Reviewers mention positive feedback about delivery service, frequently highlighting promptness and orders... See more

Quality

Customers consistently note positive experiences with quality, frequently praising the healthy condition and... See more

Order

Users describe positive interactions with order, highlighting the smooth online purchasing system and prompt... See more

Service

Customers reported strong satisfaction with the service, highlighting excellent communication and helpful... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Great choice of plants and advice on the website. Very prompt delivery on the day I had chosen. Plants (lemon trees, jasmine and fig tree) arrived very carefully packaged and in great condition via a... See more

Company replied

Rated 5 out of 5 stars

Excellent service and packaged extremely well! I phoned Plants4Presents to ask for some advice and they were exceptionally helpful - even though I made a bit of a fool of myself as I hadn’t opened the... See more

Company replied

Rated 5 out of 5 stars

We bought this for a friend who had sadly unexpectedly lost her dog. Rather than buying flowers which would die, this is a great present, quick delivery and good quality plant and pot.

Company replied

Rated 5 out of 5 stars

As always, excellent quality plant, already with 1 bloom, well packaged, nice full size card, next day delivery. I never buy online bouquets now. Much better value to gift a living plant.

Company replied



Company details

  1. Plant Nursery
  2. also in
  3. Flower Delivery
  4. Flower Market
  5. Garden Center
  6. Gift Shop

About Plants4Presents

Written by the company

We deliver beautiful plants as gifts across the UK.

From lemon trees to flowering houseplants, to herb planters and climbers for the garden we've over 100 plants in season to choose from at our Sussex nursery.

We pride ourselves on the quality of our plants and service. Unlike other companies our plants are always wrapped and boxed fresh at our own nursery to ensure they arrive in tip top condition on the day you choose.

Whether it's for a big birthday, a wedding anniversary or just to send a little cheer, we'll take care of everything for you from the handwritten greeting card to the real time delivery updates. We deliver 7 days a week and you can choose your delivery date on the order form with free delivery* on all orders over £50.

Consistently rated excellent on Trustpilot, why not try our service for yourself?


Contact info

4.8

Excellent

TrustScore 5 out of 5

19K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 100% of negative reviews

Typically replies within 1 week

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4.8

All reviews

(18,902)

1,031 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Olive tree new house gift

The olive tree I purchased for my brother and his wife was greatly received. It was a lovely specimen and delivered with care.

August 4, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

They did exactly what they promised!

They did exactly what they promised!
I needed to get some lovely troughs delivered the next day for a very special friends 60th birthday.
That’s exactly what happened !
They were beautifully presented and delivered by 10.30 the next day.
Hannah (pretty sure of the name) was so efficient!

August 4, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Recommended

Easy to use
Good range of prices and products
Reliable delivery and on time

August 3, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Gorgeous gift great price

Fantastic olive tree bought for a gift . Arrived in record time with free gift and beautiful hand written card

July 20, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Very happy

Excellent X

August 3, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Always easy to choose a product and…

Always easy to choose a product and delivery is always as specified. Congratulations !

July 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great customer service

Great customer service, and would recommend to anyone and I will be using them again

July 21, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

I've ordered from p4p before which was…

I've ordered from p4p before which was a gift for my mum and she was so happy with it. I purchased a lemon tree for my self this time and although it arrived in a nice big box and the base was fairly well protected , unfortunately the branches and fruit was so protected.
Both of the lemons were in the bottom of the box and one of them still had part of a branch attached to it.
It's a good size and has nice healthy leaves but I was really sad to see two good sized lemons broken off in transit. An idea might be some netting to keep the branches of these citrus trees more together and less likely to be bash around as we know that most delivery companies do not treat with care even though the items are stickered up.
Fingers crossed I get some nice lemons later in the year 🤞

August 3, 2026
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Reply from Plants4Presents

Thank you very much for your review. We are really sorry to hear this, this is not what we want for you. We would very much welcome the opportunity to try to improve the situation for you and you are welcome to contact us directly. You can either call us on 01825 721162 or use our contact us page on our website: https://plants4presents.co.uk/contact/. Kind regards, Hannah, Customer Care Advisor, Plants4Presents.

Rated 5 out of 5 stars

Arrived on time in great condition and…

Arrived on time in great condition and the plant came with a beautifully hand written card. Would definitely recommend as a gift.

July 12, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

It's huge

It's huge! The plant that is. My new lemongrass is just as described and more. Carefully packaged and was looking cheerful on delivery, which was carefully and professionally carried out. The ordering process was easy and the delivery prompt.

July 30, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great Service

Clear description of product. Prompt delivery.

July 17, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Patio cherry tree delivered lovely…

Patio cherry tree delivered lovely healthy condition 💕

July 30, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great plants and customer service.

As always, Plants4Presents offered a great service with my recent purchase of chilli plants, and they are very happily thriving at home. Ordering was easy and much useful info in description and plant care. Images were of real plants so I knew what I was expecting to receive. Great care taken with plants, quick dispatch, plants were boxed up well and wrapped in brown paper and green tissue paper. The delivery service and care in packaging items securely are highly valued. Despite the courier returning a plant back to Plants4Presents without any details, customer service resolved this delay very quickly and sent out a replacement for next day delivery. I was pleased to speak to a real person over the phone and not a chat bot for assistance. Plants4Presents have been my go-to for a great variety of plants over the years. Thank you!

July 30, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 4 out of 5 stars

Kafir lime tree smells so good

The plant itself is amazing and the personalised message made my wife cry. There were a few broken branches on arrival so maybe the courier service could be a bit better. Fingers crossed the plant likes the climate in sunny Manchester

July 30, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We are really sorry to hear that you plant with a few broken branches, this is not what we want for you. We would very much welcome the opportunity to try to improve the situation for you and you are welcome to contact us directly. You can either call us on 01825 721162 or use our contact us page on our website: https://plants4presents.co.uk/contact/. Kind regards, Hannah, Customer Care Advisor, Plants4Presents.

Rated 5 out of 5 stars

The delivery was ahead of schedule

The delivery was ahead of schedule; the plant was very nice

July 24, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Excellent company to deal

Excellent company to deal, can ring for advice, deliveries on time safe and sound. Full marks Thankyou.

July 30, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Great customer service

Package arrived as a birthday present for my sister. It was badly damaged, I would think by travelling through Royal Mail.
One email to Pants4Presents and a new herb planter was sent out. Great customer service

July 28, 2026
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Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Fabulous plant and excellent quality

Fabulous plant and excellent quality
Thank you

July 28, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 2 out of 5 stars

Disappointed

I. Paid an extra £10 for next day delivery and they didn’t arrive until the day after the special day. The lady on customer services did apologise and offered to refund the £10. I have always found them excellent in the past.

July 8, 2026
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Reply from Plants4Presents

Thank you very much for your review. We were so sorry that you experienced this issue with the delivery of your order but so glad that you contacted us directly about this. Thank you, Hannah, Customer Care Advisor, Plants4Presents

Rated 5 out of 5 stars

Olive trees in excellent condition.

Olive trees in excellent condition.
Complimentary vases very attractive.
Value for money very good.
Delivery service impeccable and fast

July 27, 2026
Plants4Presents logo

Reply from Plants4Presents

Thank you very much for your review. We always love hearing from happy customers and are glad you are pleased with your Plants4Presents order. Thank you, Hannah, Customer Care Advisor, Plants4Presents

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